Hotel di North Panunggangan

Dulu kesini pas psbb makanan sarapannya walaupun makanannya diantar kekamar tapi komplit banyak pilihan semua menu dikasiheh pas nyoba nginap disini lagi makannya cuma dikasih makanan ditempat box makan plastik sama buah udah gitu aja padahal nginap disini karna kangen sarapan pagi aja makanannya enak kalau sudah berubah sarapannya mikir2 dulu deh, trus posisi hotelnya ada dilantai atas susahnya kalau lapar tengah malam mau pesan makanan online kasian kurirnya mesti naik kelantai atas menggunakan lift terpisah, lalu tolong kebersihannya ditingkatkan lagi saya pesan kamar fres room begitu masuk Parker lantai pada terbuka lalu keluar kecoa kecil2 akhirnya sama memutuskan pindah kekamar kecil deh yg penting bersih

Experience an abundance of unparalleled facilities and features at Great Western Hotel & Resort Serpong - Tangerang. Maintain seamless communication using the complimentary Wi-Fi at resort.For visitors traveling by automobile, complimentary parking is available. For visitors wishing to smoke, designated smoking zones can be found.

Sarapan di hotel sangat mewah, persekitaran yang bersih dan kemudahan dalaman adalah sederhana

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

We stay at this hotel for Indonesia trip before. The hotel is good, location is strategic with our meeting area, the facilities all OK. Will stay here again.

New hotel, very clean and room was great. Service is excellent from check in to restaurant service. Staff is friendly and very attentive. Duty mgr. Michelle L. was very efficient, helpful and took every effort to accommodate my requests. She's truly an asset to the hotel, keep up the good work. Highly recommend hotel to all

The services so far so good. We enjoy it so far. All variant for breakfast in basically is well, but we suggest to add more variant (especially pastry variant--because my youngest brother need more muffins😀) Hope this services more increase the quality and Grand Zuri Bumi Serpong Damai can improve more and more.

selalu happy staycation di sini. hotelnya tenang

located in tangerang,this place is connected to tangcity mall. it took about one hour just to checking in. in the room there were some stain spots on the wall and the sink was not clean enough

This hotel located in a strategic location. In the complex there are ATMs and a clinic. The room was spacious and clean. The parking area was also spacious and there was a security guard will help to find an available parking lot. All staffs were very friendly and helpful. They had two restaurants. Terrace restaurant and another one is chinese restaurant. The food were tasty and the price was reasonable. Staffs there were so helpful like Indri and Melly. Check in and check out were also fast. Rere, Devina and Dolly were very helpful. I might come and stay again there if I am in the area.