Hotel Osaka dengan Spa

********** I booked 4 night (6/7-10/7) through Trip.com under the name of Chung chi ming with all payment made.  On the date of check in, my wife paid ¥1800 tax by Standard Chartered CX credit card.   However, upon receipt of monthly statement of credit card, I found that there was an unauthorised and unknown charge of ¥4300 without our notice or approval.  I was told that the ¥4300 was arisen from coffee consumption in the hotel but I didn't consume any. Bearing in mind that the credit card transaction was made without any notification or approval. It was unauthorised access to my credit card account and might be liable to criminal offence. I am going to write my comment to your hotel. Please sort out this matter or I will approach my bank or even police department to seek assistance. Its all about matter of principle. Eventually tthe the hotel found out that it was caused by system error which was the outstanding bill of previous guest. The loophole was that the hotel could charge guest at anytime without any notification or prior approval which posed a risk to customers. Very poor management and I need to dusclose this malpractice through various media platforms. I should also blame the negligence of bank card centre.

Very expensive but God damn, they really do be hiring people that speak either English or Chinese together with Japanese! And oh my, there are just so so many staff that do! Whether that be front desk, or even housekeeping! The only ones that really don't are the ones in the restaurants or in Melissa (where they sell bread and other good food!) Or the mall downstairs! The dessert lounge weren't too friendly either but they all seem to be extensions of the hotel! Overall, great experience except for the fact that the rooms are indeed tiny and compact cause that's what we booked after all - but aside from that, all the amenities were great, toilet was big and movable in and you really have anything and everything you need already there! Only issue is maybe that some things here are pretty outdated though it's a 5 star hotel! But overall its truly worth the price though I don't reccomend staying all the time unless you wanna burn a hole in your pocket heh! But one great thing is that they are truly commendable in terms of holding events and catering to hundreds of guests for the really really big ballrooms. That's a huge plus.

I’ve stayed here more times than I can remember. Just shows how much I like the IC. The hotel continues to deliver on service, cleanliness and location. With the opening of the Grand Green Osaka there are even more shops, restaurants and greenery around the hotel. It’s a big shame though that with the new office and hotels towers having come up, rooms facing the west, which in the past had the best views of the Umeda Sky Building and the Yodo River now has obstructed views.

Amazing onsen with severa baths . Room is very comfortable and spacious for Japanese standards . Check in staff were super friendly and attentive. Location is about 7 minutes to the nearest metro station and there is a 7-eleven just in front of the hotel. Excellent stay and quite near the Osaka castle. It is only two stops from Namba metro station and the neighborhood is very pleasant .

Very nice room with a breathtaking view. we stayed on the 26th floor. good location, very close to osaka station. good service. clean. I have no compalints. will stay here again if come visit osaka.

In general, every thing in the room is easy to use and in good condition. You can put your drink in the refrigerator. Although I forgot after…. Services was professional. Too bad, all the good views room (riverside view) are taken which is pity, we have to face city lights view for five days. There are many 24hours shop around. Quite easy to get stuff you want. Shuttle buses drivers are superior. They are extremely kind and helpful. Best regards to them and greeting stuff who stand in front of hotel.

Walking distance to train station and the convenient stall is right below the hotel is a plus point. Most important, the free snacks all day with yakult and ramen provided is our favourite. Super close proximity to Dontonbori (across the street) Highly recommend to stay! - minus point is, the rooms are very small, hardly have space for family of 4.

Kali kedua saya mendaftar masuk, ia adalah 5 minit berjalan kaki dari stesen kereta api bawah tanah Beibin. Kanak-kanak terutamanya berpuas hati dengan perkara berikut. Saya rasa hotel ini lebih memahami keperluan orang Cina. 1: Mandi di tingkat 13 Satu-satunya yang hilang ialah mandian yang baik untuk mereka yang berjalan 15,000 langkah sehari. 2: Mempunyai popsicle percuma selepas mandi, hidup adalah indah; 3: Jika tidak ramai, anda masih boleh makan popsikel dan urut kerusi urut selama 15 minit; 4: Akhir sekali, dari 21:30-23:30, anda boleh turun ke bawah untuk mendapatkan semangkuk kecil mi percuma.

The room is clean and we like the design (with Japanese style window). We enjoy the breakfast very much. The hotel is next to the big train station, so it is convenient to get subway / trains and some shopping.

This is my second stay at this hotel. It is absolutely awesome. The price is reasonable for an onsen hotel. It is clean. The location is good, near to Osaka Castle and had wonderful restaurants around the area. The nearest subway station is less than 10 mins away. And Namba and Umeda are both about 3-4 subway stops away. The staff are nice and friendly.