Hotel Mesra Haiwan Peliharaan di Kastrup

This was a great stay for a short layover with early flight out in the morning. The reviews were mixed, but the room was clean and comfortable! The only thing that didn't work was the self check-in. I assume because they needed to scan my passport. The employees were ok - not super friendly, nor were they mean. They were definitely just doing their job at 1am.

Long check-in and check-out time but the rest is good or excellent. The location is perfect for flight travellers. However, the check-in took a long time and I was the the fourth person in the line. The que was very long when i was checking in. I had to wait a long time (25-30 minutes). A couple and I tried to use the self check-in. But the self-checkin stations were not functioning. We had to go back to the long que. The ”receptionist” claimed (when I asked him during the check-in) that the waiting time (for check-in) is sometimes (amazingly) one hour. The ”receptionist” was alone. No other staff member helped him while several staff members just strolled around. The check-out took also a long time. A long que was built up, while the lonely ”receptionist” talked in the phone. He had a long phone conversation. None of the staff members helped him. The room was clean and quite. The breakfast was excellent. I give a relatively low rating due to the long check-in and check-out time. It is not specially customer friendly if you/the customer need/-s to stand one hour (in my case 30 minutes) in the check-in line after a 20 hours long flight route.

Great hotel to stay at after a long flight. Very clean and friendly service. Would definitely come back again.

The location is actually great. But the pavement half way through is uneven and it was hard pushing my luggage. If you have light luggage you can walk. If you have heavy luggage and 3 bags like I did. Get the cab or shuttle. The shuttle is only on weekdays. I flew on a weekend. So I had to get a cab. Service: they were very nice all round. Especially the restaurant staff. They were absolutely slammed during service but kept apologising while I waited for someone to attend to me. And were always polite. Lots of people at reception so no major queues and able to help with my queries even googling the cost in my home currency for me. Cleanliness: room was super clean and I LOVE the grohe shower. They offer shower gel, hand wash and some form of conditioning shampoo. Unfortunately that doesn’t work for my hair so I didn’t use it. But if your like me and need separate conditioning just bring some conditioner. If not your set. Amenities: they have a pool. Though since I live in Asia this isn’t some big thing. But my friend said it is expensive in terms of use fees. If I remember correctly hotel guests can use it at certain times. The sky bar is lovely… it got very busy in the evening. Great view, even if your room doesn’t face the water just head here to relax with the view. Restaurant was good for breakfast. Lots of options, including organic options. English full breakfast station. Yoghurt and cereal options. Bread and cheese stations. Personally I like pancakes but they had none. Otherwise great. It’s buffet so you can load up for the day. I didn’t attend the lunch and dinner dining though they were super nice. There are sandwich and snack options in the lobby. Also some basic needs such as tampons and toiletries sold. Surrounding they have the cafe Krysten perle which appears lovely from the outside. I just personally chose to skip dinner so I didn’t eat here either. But it’s a super easy walk. The aquarium is lovely. Also super easy walk. Quite a nice place to walk a bit. Overall had a good stay. Great for a one night stay with the added aquarium trip. Would like to stay again though it really needs a shuttle on weekends.

Very well located for an early flight out of Cph. Friendly and spacious when you enter. Nice staff (the ”manager” could learn some of his staff he didn't have his best day (i hope) Nice part of town with places to eat (I recommend Cafe Le Perr right next to the hotel - se picture) and by stuff. Cool that the breakfast is served from 5:30.. and it WAS!! (and was well tasting). I was very surprised of the friendly hotel, and will be staying there next time i'm flying out of Cph on odd times

Friendly staff. Couldn’t check in early which was fine but had to rent a locker to store luggage until the room was ready. Room was clean, think cruise ship size. Great water pressure in the shower. They do have a heater but no air conditioner. Only hand soap in the bathroom, no shampoo or body wash so bring your own. Location: 2 minute walk from the tarn by train station which is 2 stops to the central train station. Be aware the train station exit on the side of the road by the hotel was stairs only. The elevator was on the diagonally opposite side with no way to cross due to construction.