Hotel Le Meridien di Phuket

📍位置：酒店位於卡倫海灘，距離普吉機場約40KM1.5h，叫了GRAB PLUS900銖，距離芭東海灘不塞車10分鐘grab300~330銖。 🏨房間：簡約型，2013年重新裝修的稍微有點老舊，可接受，乾淨衞生。礦泉水每天提供，每次要多幾支都會給，大概有10支左右，沒有免費零食和酒水。（因為沒有提前要求，被安排在了一樓的池景房，説高層的都住滿了可以明天再問問可否換房。一開始挺不滿意的因為看不到好風景，住下來之後發現娃去泳池和沙灘都超級方便，走廊走出去就是了，省去了乘坐電梯的時間。想住高層的記得提前溝通要求！） 🏖️玩樂：私人海灘一絕，沙子超級細軟像麪粉一樣，海水清澈在很淺的地方就能看到一些小魚，很乾凈沒有垃圾！海灘衹有酒店住客，沙灘椅任躺，不用去外面公共海灘人擠人。泳池有3大和1個帶遮陽棚的小童池，各種深度任君挑選，每天都會換水和清洗，非常乾淨。海灘和泳池都提供浴巾，還有另外淋浴和洗腳的地方。 Kids club每天0900～1830開放，4到12歲可託管，每個小時都會安排不一樣的活動，娃 玩得不亦樂乎。大人的活動也很多，有健身房，網球，沙灘排球，瑜伽，高爾夫等等，還可以免費在泳池體驗水肺潛水，也有付費的出海潛水和考PADI潛水證。 🍽️吃飯：早餐餐廳有2個，一個到10點半一個到11點，菜式算豐富，每天會有小變化，我們有4天都是當brunch吃的，省了一餐。晚餐餐廳有七八個，意大利菜和日本菜需要提前預訂，其他都是walk in，菜式的選擇性還挺多的，主要吃的泰國菜、披薩，都還挺好吃的。（每個人口味不同，説難吃的也有）2道菜+1杯雞尾酒價格在1300-1600銖，還可以。基本都是在酒店吃的，帶娃怕在外面吃到不衞生的吃壞肚子，還是酒店更穩妥。★6歲以下小童全天都可以免費提供一道主食/點心+湯/甜品！這點太棒了。

This hotel does not meet service standards of a Le Meridien hotel. Food quality is far below average for a Phuket resort. The staff are friendly and trying hard but severely under trained. We have visited and stayed at over 5 hotels in Phuket and 10 in Thailand over the past three years. This hotel was by a long way the lowest quality, despite being in the higher cost bracket. A few observations: Buffet food is poor with stale breads, limited selection, limited options (even of Thai food), and low quality cuts of meat. Service stations are understaffed, for example I had to find and then wait for a chef to find a lighter to prepare some stir fried vegetables at evening buffet in the ”J's” restaurant. The food would be overpriced if good, at this quality it is highly disappointing. Restaurant staff are undertrained, and do not complete basic jobs e.g. laying cutlery, cleaning away after guests have left the restaurant, checking on drinks refills. Incorrect bills were presented including charging for bottles instead of glasses of wine. On two occasions we noticed food dropped onto the floor remaining there with ants / insects for the whole of our stay over 1 hour and not being cleaned. The pool area has limited seating and hotel patrons wake early to 'reserve' with towels they have kept from the day before. If you wish to sit by the pool I suggest you wake at 7am to reserve your space. The rooms are updated, clean and well maintained. But there is limited hot water which is very variable. The beach is clean, beautiful and the sea is as good as you will find in Phuket. Unfortunately we stayed through the New Year break and the staff did not remove the tables and chairs from the party for nearly a whole day. Maybe excusable, but the plates of food left to rot on the beach for 12+ hours was for sure not acceptable. I'm including a photo of the toaster as an example of the training / management gaps in this property. For three days there was disgusting melted cheese inside the toaster. I pointed out each morning to the staff but they did not take action. Leaving the property was a good example of the gaps here. I asked for a taxi to be booked (it was not offered), and waited for 10 minutes. After 10 minutes I checked with concierge to be told that they had ”told someone else”. As with many of the gaps in this property there is no chain of command, and staff are not clear on their roles. Finally and not 100% relevant to this review, but we attended the New Year beach party. It was a very funny farce. The MC/DJ appeared to be extremely drunk throughout the night, it rained for 30 minutes - there was no plan for rain - guests sat under their napkins - the buffet food became wet and sodden. The food itself was very poor indeed. The entertainment was two dancers and a miming cabaret act, plus the fire show that happens on every week in the hotel. For $200USD per head, I would not recommend attending an event at this hotel under any circ