Hotel Phuket dengan Tempat Letak Kereta

The reception is basic and run down. Initial thought embrace the jungle theme. The trek to our room was long with many steps, not the picturesque route imagined. We went through a very large run down wooden area, maybe a closed cafe. Initially the room looked perfect from the outside. When they opened the door the smell hit us, like a smoke den. So strong you could taste it. Honestly never been in a room anywhere with such a stench. Requested a move which happened promptly, not a problem. When we got to the next room the outside ashtray had been hidden under the table and the room sprayed with eucalyptus to mask the smoke. We requested to move hotels. Our agent couldn’t get us a move for two days which we agreed to. Hotel refunded agent no problem. The rooms have very dark furniture and are very dark. First night in the room I was bitten everywhere. Spent a month in Thailand and not a single bite. This was ridiculous When we met the agent in reception she commented on how many bites I had, yes from last night. The room was sprayed later that day. All our luggage ( waiting to move hotels) was moved. One bag shoved in a cupboard we didn’t know existed leading us to believe we had lost a bag. The whole experience was a nightmare. Breakfast was ok. Limited selection, cold fried eggs Coffee very good. We were shocked that this was the “rock” restaurant in the night. Thank goodness they didn’t respond to our two booking request months earlier for my hubby’s birthday, It really doesn’t deserve the hype. If you are disabled, have problems walking or children this isn’t the resort for you. Our first room had large pebbles on the floor all around the bath in the middle of the room. Not enough room to walk around them. The second room had a large shelf at the side of the bed, why? You needed to get in and out of the bed half way up to avoid knocking yourself. They did offer free evening meal at a local restaurant that they own. Food and service very good, only plus. We had come from a 5* hotel and this was supposed to be a 4.5* something very wrong with the rating system. Would never return. Hotel we moved to, same rating, fabulous! Booking again.

Stayed cottage sea view. Despite the remote room location from reception to room (its up the hill) there is shuttle bus service at your beck and call, so that somewhat solves the issue of convenient travelling. My biggest irk is that the jacuzzi only has cold water, and when your up high and no tree blocking the wind, its kinda pointless to have a jacuzzi because its freaking cold. Would stay here again if they provided hot water jacuzzi, otherwise, just dont pick the cottage room type.

My first time on Tripadvisor to share some disappointments about the level of services I received upon check-in at this so called ”5-star” hotel. - I am Thai but live abroad. I came home to Phuket to visit my friends and family and chose to stay here to get a holiday feeling while in my home place. - I drove to the resort myself, and came in right past the security box but no one came out to help guide me to where to park or tell me about the lobby location as the lobby is not in an obvious place. - There's a sign pointing to the lobby but the road is very steep and not an easy drive up - I drove right up to the lobby, jumped off the car and came inside the lobby (still with no human contact up until this point) - At the reception, there were two staff there, with no smiles on their face looking busy counting the money. My friend had to say hi to get their attention. - The check-in process was fast and easy but we were disappointed as there were no cold towels nor welcome drinks provided. (I thought this was something to be expected at a 5-star hotel). - The check-in was done within 2 minutes, and we were provided with a room key card but no other information was provided i.e. breakfast time & location and facilities around the hotel. We had to ask for this information as we walk to our room. - There were 4 bottles of water in the room but they were left out of the fridge so none of them are cold and ready to drink. In the 30+degree heat, cold water is something very common in hotel rooms in my opinion and experience staying in hotels in Thailand. - The bed is big but the mattress is very hard and not comfortable. - We're in the room for the past 40 minutes and the air conditioning does not feel anywhere near cool when it was set at 18 degrees. Overall we are very disappointed with the check-in and services at the lobby as both myself and my friend did not feel welcome. The room is another disappointment, no cold water in the room, a hard mattress, the pillows feel cheap and the air conditioning does not get cool. None of our experiences so far feel like any other 5-star hotel we have stayed in before. I would definitely not return here again in the future or not recommend this place to anyone.

Bilik: Tidak besar tetapi bersih dan kemas dengan warna-warna segar Lokasi: Cemerlang! Terdapat kejiranan yang meriah di luar pintu, dan makanan yang lazat terletak di sebelah kiri saya makan dua kali berturut-turut, tetapi apabila saya memesannya, saya mendapati bahawa mangga agak mentah, jadi saya mencuba nasib saya. Perniagaannya bagus dan suasananya bagus untuk minum bir dan makan makanan yang lazat. Gambar 89 Kesihatan di sebelah kanan hotel juga sangat bagus Saya pergi makan pada hari ketiga dan mendapati ia ditutup pada hari Jumaat. Kami berjalan kaki dari hotel ke doo dee...restoran makanan laut yang agak jauh mengambil masa setengah jam. Laluan pendek di belakang pintu hotel sunyi, bersih dan diasingkan dengan sempurna dari bunyi bising tidak jauh. Satu-satunya kelemahan ialah penebat bunyi yang lemah Bunyi dari koridor di luar, lif dan meja depan terus datang (kami tinggal di Bilik 104, bilik pertama berhampiran lif) dan saya hampir tidak tidur sepanjang malam. Saya sangat mengantuk pada malam kedua sehingga saya tidur sehingga subuh saya tidak tahu sama ada bunyi itu bertambah baik pada malam kedua.

Great hotel beach really close to the hotel but not beach front, really clean and nice people working there Close to all facilities and nice Area to have fun No bad point All the team were willing to help, friendly with the kids Do not hesitate the price was kind of expensive due to high season

We were really pleased with our stay at the Grace Patong as it is a new built hotel, very clean and modern. The location of the hotel is great and close to everything; Bangla night market, Jungceylon shopping mall, 7/11 store, pharmacy, money exchange and spa massage. Thank you Grace Patong, till next time 😊

The hotel is on the hill. You might need a lift by a car or if you ride a scooter that will be ok if you have to walk with your big luggage that will be hard to get there. The hotel is new and have a beautiful view

The Beachfront Hotel is conveniently located and offers spacious accommodations. The separate living and bedroom areas were a nice touch. However, the presence of mosquitoes and dust detracted from the overall comfort of the stay. The front desk staff was polite, but the check-in process was somewhat slow and confusing. The hotel’s location is convenient, but the need to exit and re-enter the building to access certain areas was inconvenient.

(+) Good service and Good location. (-) The room smells musty. There are dirt stains on the walls and bathroom. (-) There is difficulty in getting in and out of the hotel, having to use one elevator to get from the room to the top floor then change to another elevator to leave the hotel (-) The hotel elevator is not connected to the parking lot.

В целом хороший номер, всё чисто. Убираются каждый день. Единственное что не понравилось, так это то, что попросили вызвать скорую, а персонал перепугался. Стали звонить сами, там попросили соединить с персоналом. После их общения, он сказал, что скорая не может приехать. Не знаю, что он им там сказал, но пришлось ехать на такси через пол острова