Hotel berhampiran Bašta Hloubetinského zámku, Prague

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.

I just can´t believe what happened in this hotel…. First time ever… I have traveled in 50 countries during the past 20 years. I arrived 22nd May at 13:20 to hotel. The lobby was empty and the whole hotel seemed to be running on low capasity. I went to reception to make check in. No sayign welcome or anything, the receptionist announced me unpolitely that the check in starts at 14:00. I asked that is he serious - the hotel seemed to be empty and in all hotels before, I have had the room if it has been free. Absolutely no cooperation here. I got arrogant answer that the check in starts at 14:00. So - then I sat in the lobby for 45 minutes. There was two receptionists, who were more interested of chatting to eachothers than serving the customer. At 14:00:05 I approached them and asked if I could get the key now. I got it. Have to say that never ever I have whitnessed such an uncooperativeness and arrogance. The room was ready and empty - why the heck I was made to sit in the hot lobby. This was really horrible experience of customer service. Two other minuses were, that the air conditioning did not work in the whole hotel. Also, the hotel WiFI was useless, as the speed was 0,2Mb/sec. Never again to this hotel - I sincverily hope management will react to this feedback

A friend I spent 4 nights at this hotel whilst visiting another friend and seeing the sights in Prague. In terms of location, the hotel is a little out of the main centre (15 min walk approx). However it still feels very central due to how large Prague is and sprawls out. The hotel is not dated but doesn’t seem particularly modern either. It has a very simplistic feel. Staff are polite in the reception upon arrival. It has a very small lobby area with seating, vending machines and toilets hidden away. This area could get crowded easily. The rooms themselves are basic. They are clean and tidy, have decent beds, a small desk and a wardrobe. Numerous charging sockets are available which is nice and there is a TV. Unfortunately, there is no safe or mini fridge which did feel like a small hindrance. The bathroom is not spacious but is once again clean and tidy. Towels are replenished daily and small toiletries are provided. The hotel offers breakfast which was included within our booking. The breakfast is very basic. Cereals, fruit, yoghurt, ham, cheese and some boiled eggs is all it has to offer. However, the coffee and drinks machines were in good working order and the staff worked hard. Overall, this hotel offers a simple, easy and affordable stay in Prague. You get what you pay for but I was satisfied with the overall value. The additions of a safe, mini fridge and a more comprehensive breakfast would pay dividends though.

Best place to visit when reaching to the main center of prauge , close to the metro station and to various tram and buses , close to a palladium shopping mall and not far from the square Greqt A/C , polite services crew I'll come back again

For an European hotel the rooms are large enough, Beds are very comfortable and you sleep like a baby after all day walking; hotel is located near almost everything : stores nearby, city center less than a 10 minute walk away, Room has a coffee / tea maker , has USB outlets to hook up phones, tablets, other devices. Personnel very helpful, polite, courteous. TV is a large screen with access to Netflix & Youtube if you want to see TV in your native language (found just one news channel in english and TV shows do not have captions in either english or spanish ) Mini fridge in room is stocked with beverages so almost no space for own stuff -but no problem at all-. If you love snacks around the corner is a mini market stocked with all kind of treats, sodas, liquor, sandwiches, chips. If you're new to the city look for a map and make use of the corridors inside the buildings : they are shortcuts between streets so you do not walk more than needed. If it is raining and you do not have an umbrella, in the lobby they can give you one, but the quantity available per day is limited so take one only if you need it and would be very polite to return it when you're back in the hotel Breakfast at the hotel is not very expensive and it's the equivalent to a continental breakfast. Coffee is very strong in Prague so the equivalent - of sorts- is the ”Luongo” version ; thou you can serve yourself to an espresso and drown it in milk so it's not that strong. If you go to Prague I'd strongly suggest staying in this hotel : It's top notch for it's price range and take plenty of time to get to the airport from here : it's about a 30 minute drive without traffic and about 1 hr during business hours

- Unfortunately services and facilities did not match the expectations as it was mentioned or as per Brand image. Dirty cups, missing utensils, nonfunctional coffee machine, dirty stinky fridge, nearly empty shampoo sets, old towels do not suit the image of the Ramada brand.  + Location is only the biggest asset for this particular Hotel. Close to all major attractions. Room was big enough but seems old and need cosmetic repairs. - Customer care is another point to be improved. For parking,were instructed to come first to the Reception even-though informed them that due to road blockage, it was not possible to enter center. After struggling for nearly 1.5 hour,  managed to arrive at reception then came to know that the hotel parking was closed and have to use public parking. They could have informed beforehand during the call. Greeting to guests is not norm here. However, Mr Rafat was particularly extremely helpful and professional.  - Breakfast is just normal, not so many varieties and congested room. Overall, disappointed with stay but Prague is always beloved city.  

Aku terkejut apabila masuk ke dalam bilik hotel Ia mungkin belum diubah suai sejak hotel pertama dibina. Tiada peti sejuk dan tiada air minuman asas. Hanya tuala asas, kertas tandas (berminyak), syampu dan pencuci badan disediakan. Saya tertanya-tanya sama ada orang Prague menyukai kertas tandas yang kasar kerana kertas tandas di tempat lain tidak begitu berkualiti. Tetapi keesokan harinya saya pergi makan sarapan dan terkejut lagi@-@ Restoran hotel nampaknya telah diubah suai. moden sepenuhnya. Dan sarapan paginya juga memuaskan. Kopi, Teh, Jus, Roti, Yogurt, Sosej, dll. Saya tidak makan semuanya, tetapi saya tetap berpuas hati. Jika anda lebih mengutamakan sarapan daripada bilik hotel, anda mungkin mahu datang. Saya datang untuk melihat bandar pula, melainkan saya datang hanya untuk berehat di bilik hotel. Lokasinya memuaskan. Ia juga berhampiran dengan kereta bawah tanah Terdapat salun kuku berhampiran hotel. Pedikur dan rias kuku adalah kira-kira 50,000 won untuk kedua-dua tangan dan kaki.

We spent 2 nights at this hotel and the services offered were excellent. Everyone was nice and available at any time to help us. When we arrived they gave us a map of the city and a list of restaurants, plus buses timetables when we asked. Breakfast was delicious and the variety of foods offered was great. It is about 10 mins from the river and from one of the yellow subway stops. Definitely recommend.

A little far from the city center but with the great public transportation it feels just next door. It was a lovely place to stay with adequate breakfast menu. The room was neat and tidy with daily cleaning facility. The property itself is huge and is very spacious.

【良かったところ】 ・できたばかりからかホテル全体がきれい。 ・フロントで英語が通じる。 ・一泊約£30と個人的に合格ラインの宿泊代。 ・ホテルの周りが騒々しく無い。 【悪かったところ】 ・中心部からかなり離れている。また駅から徒歩約10分。 →宿泊費の安さからくるものだが、歩きのが嫌な人は少しオススメできないかもです。またプラハ中心部へはメトロやトラムを乗らないとかなり遠いです。 ・歯ブラシ、歯磨き粉がない →格安航空を考えてる人は準備しなければなりません。 ・部屋はやや狭い。 結論 泊まって良かったです。