Hotel Romantik di Puerto Vallarta

Great location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.

Perfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!

Pengalaman yang sangat menyenangkan di hotel, perkhidmatannya sangat baik, sarapan yang disertakan adalah bufet, semuanya sangat kaya, biliknya sangat bersih dan luas, dan pemandangannya luar biasa. Dihormati

A little construction but everything as good as ever. We took the kayak tour with Kevin from the beach to the neighboring beach and learned more about the area. Kevin is a fantastic individual and a great asset to the resort. We will be back again!

I stay at this hotel several times per year. When I arrive, many of them know me by name, and say ”Welcome Home”. It truly does feel like home! The rooms are very clean and in great working order. The hotel amenities are great! What really makes the hotel is the people. From the Valet when you arrive when they call you by name, to the front desk, to the hostess at the restaurant (thank you Pamela!) it is amazing. The Marriot Lounge team is exceptional. It is difficult to name a couple and leave others out, but I deal mostly with Ernesto and Effrain, with Daniel running close. They have worked at the hotel for a number of years and are very knowledgeable and efficient. They remember your preferences and make sure they have them when you arrive. One example is the tea that I drink. I didn't want what they had in the tea box. The next time day, they had what I wanted. And, now, each time I come they offer me that tea. Working with Oscar at the front desk has really become a privilege. He is very knowledgeable and is so pleasant to talk with. Something disappointing to me is that many people are served in the Lounge, and many leave with saying nothing or simply ”thank you” and will leave without giving a gratuity at all! Of course, the amenities of the Lounge are an earned privilege for long-time Marriott Members, however, the service team is not part of the ”amenities” and it would be great if everyone gave just a little! A continued, overall, excellent experience. I will return soon!

C’est un très bon hôtel avec un bon service de bons restaurants les chambres aurait besoin d’être rénové mais l’ensemble est très propre et très bien entretenu et la situation excellente je recommande

Excellent location- across from the beach in the centre of town. Beds were firm, with good bedding and pillows. We had a spacious room with a balcony, king size bed over looking the pool - which I highly recommend. There is building work outside the hotel so avoid the rooms overlooking the road. We were told we could not use the main hotel swimming pool ( but we did anyway and no one cared) although they did have security guards hovering about. This hotel does not have a bar, which is fine for us, there was no coffee available most mornings (there was meant to be) which was a bit annoying but that was the only thing to complain about! Staff were friendly although some of the reception staff had poor English so best to have an app on your phone!

The hotel stands out for the location and very family run hotel. Keep in mind for a 3 star hotel the rooms are small and outdated but for the price your getting a very good deal for PV compared to many places. The Taxi/Uber are available, the beach is walking distance, lots of amazing places to eat and shop, lots of night life and entertainment, and the buses are available for public transport anywhere in PV which i fou8nd to be the most convenient. Simply the location is the best ever and that is what your paying for the most in the price. The hotel staff cleans the room really well the the courtyard is pretty beautiful especially at night. The AC is so cold and well maintained that you wont be able to sleep on low setting. The staffs are very friendly and check-in and out was a breeze. Overall I am very happy with my stay here, next time ill be staying here again.

Guess I will start at the beginning. Once checked in we were met by Rogelio Robles (Roving Concierge) I cannot say enough good things about this man. He took us on a tour of the property and was also available whenever we had questions or needed any kind of help. Always smiling and laughing and spoke great English. I honestly wish I could say the same about the rest of the staff. When we asked the front desk when the Italian Restaurant was open they couldn't even answer it and directed us to a monitor in the lobby. The bartenders never smiled or acknowledged us in any way, despite us being there a week and tipping each time. That be said I would give staff a poor rating. Next the food ---- be prepared for buffets including the Mexican restaurant and all were below average. I will say the buffet breakfast had a good variety including oatmeal, yogurts, cereals, made to order quesadillas and omelets. One would have thought the Mexican Restaurant would be good but it wasn't. Chips and salsa weren't even served on the tables and the bowls on the buffet were empty or filled with broken chips. The pork in the made to order burritos was rubbery and although there were tacos I had no idea where you ordered them. I should add we were there 1/2 after opening. The snack truck for lunch was to serve burgers, hot dogs and french fries. We went twice. Although the burgers were fine they do not serve french fries but rather a handful of potato chips. Next and last is the Italian restaurant. They try to make is fancy and have a dress code but picture a family style Italian restaurant. The lighting was full lite. The service was great and I would said the food was the best this resort has to offer. Unfortunately it isn't open every day. Bar service was just ok, like I mentioned above no friendly servers, no smiles, no thank you when tipping. Only 1 brand of beer (light) I believe Dos Exquis. They couldn't tell me. The margaritas are week and none of the bars open until 11 am. The coffee shop ladies were mostly pleasant. and the lattes were good. Most of the pastries were dry with the exception of the coconut bread. The afternoon tea sandwiches were pretty tasty. The pictures of the rooms on the web-site are pretty close to what they really look like. We had the junior bay view suite which was very nice. Although the door needed repair as there was a gap and wouldn't close properly. We were actually locked in our room and had to call the front desk for help. The pool is large with a shallow end and rope for the little ones and deeper end with a ledge for sitting. Some broken tiles but overall not bad. Entertainment here was really good. We went to the fire show and also the magic show. Both were very entertaining. The activities around the pool (Contests, etc) were fun to watch and I think they did a good job getting people involved. Maybe it was the time of the year we went but they spoke mostly Spanish. Would I return