Penginapan Pullman di Shanghai

So close to perfection.... So close. I have been putting off staying at this hotel for years, and that is a regret. This hotel is amazing. Location, Great. Staff, friendly. Beds, comfortable. 24 hour room service, fantastic. Bidet toilet seat, amazing. For the price, this hotel is a steal. Better service and better rooms than hotels that are double the price. My biggest problem. The bathtub is too small. It looks big, but for a 190cm guy, it's just way way too small. Looks big in pictures... Not in reality. They probably have bigger tubs in different rooms (maybe executive or suites). I will contact them before booking again to make sure tub is big. The pool is great. The Sauna and steam room in the changing rooms are great. I do wish there was a jacuzzi or some hot pool... Either in the gendered changing rooms or by the pool. Recommendations: the bathrobes are small, get some plus sized ones. More coffee in the room, 2 pods aren't enough. More water in rooms, 4 small bottles aren't enough. Allow cooling during winter, I know it's not easy, but many expats don't want 25° rooms. Finally... For room service. EGGS BENEDICT!!!! You already have a good room service breakfast menu... But you need eggs Benedict. I judge hotels room service based on club sandwiches. This club sandwich was mid tier. Not bad, not fantastic. Granted I ordered the late night club sandwich. Maybe there is a difference. But this is the same with all of the other room service food I ordered. Good. Just a few steps away from great. But super happy there is a 24hr menu! Next time I stay I will experiment with regular hours food vs late night. In all. This hotel is amazing! Definitely will stay again. Just hopefully I can get a bigger bathtub next time.

The room was very clean. The hallways were fully carpeted, including the rooms. The housekeeping staff were very good and polite. However, some hotel staff could not speak English very well. The location is very convenient, right next to the subway. One thing that was not very okay is that the room view I received did not match what was posted. The post stated ‘city view,’ but I think it was actually an ‘atrium view.’ I reported this to Trip.com, and they were very helpful. They compensated me with coins instead, which can be used for booking hotels, flights, car rentals, or activities. However, the hotel did not provide any complimentary items or compensation at all.

First off I love the Pullman. I usually understand that most Pullman hotels and some hotels under the ALL Accor brand usually are a bit dated but usually still have a bit of magic in it. Unfortunately this one has lost it. We’ve stayed here before about 2 years ago but it’s significantly gone downhill from even then. At that point we felt it was dated, but it’s just bad now. The hotel itself is in a great area, if you are traveling and using the train station. But…It’s old. No other way to put it. The amenities are dated, badly. Pool actually is used by local Shanghai residents, who are using it quite frequently. They look at you as if you are a nuisance if you are just enjoying the pool and not swimming laps…also it has mold growing inside on the pillars. You can see it when you go under water with goggles. The gym is old, the towels and sheets are stained. The robes in the rooms are stained and old. The wallpaper is peeling off and the room stays warm even with the air conditioning and windows open. It was actually too hot in the room and we couldn’t get the temperature below 23. This is without the hot air on and the windows open. The breakfast is ok, but the restaurant uses paper cups which is unusual. The tables are very old and used, and the couches in the restaurant were used in the 80’s I’m sure. Overall this hotel needs to be renovated especially for the price we pay. I love Accor but we won’t be staying here again until it gets upgraded.

We had a pleasant stay at Pullman Shanghai Qingpu Excellence. The rooms were exceptionally clean and well-maintained (5/5), which made our stay very comfortable. The staff were friendly and helpful (4/5), always ready to assist when needed. The amenities (4/5) were good and suitable for families — especially the pool and breakfast options. However, the location (3/5) felt a bit far from the main attractions and city center, so traveling to and from places took some extra time. Overall, it’s a great choice for families looking for a clean, comfortable, and relaxing stay with good service.