Penginapan Pullman di Shanghai

I really enjoyed my time here! The hotel is conveniently located for getting around, but the real standout was the service—particularly Ms. Felicia, who truly understands customer needs and resolved everything with speed and a smile. The rooms are spotless, the vibe is welcoming, and it suits both holidaymakers and business travelers perfectly. A very recommendable place, and I'm already planning my next visit!

Decent stay, but several misses for a 5-star property My stay at the Pullman Shanghai Central was a mixed bag—nice in some areas, but disappointing in others. Check-in: The staff were very friendly and welcoming on our first day. However, I was surprised that they wouldn't let me check in until 3:00 PM. At most other hotels, I'm usually able to get an early check-in (even if I arrive at noon), so this felt a bit rigid for a property of this level. The Room: The room itself was comfortable—the bed was soft and the shower pressure was actually perfect (not too strong, not too weak, just right). Unfortunately, the room smelled strongly of cigarette smoke upon arrival. To their credit, when I called the front desk, they immediately offered to change my room, which was very professional of them. Breakfast: This was the biggest letdown. The breakfast buffet felt more like what you'd expect from a 3-star hotel rather than a 5-star Pullman. The quality and selection just weren't there for me. Overall: It was an okay stay—nothing terrible, but nothing exceptional either. I wouldn't rate it a 10/10, more like a solid 6. Good service from the staff, but the check-in policy, smoke issue, and food really held it back.

Not the best place to stay. Me and my friend travel a lot and visit more than 50 hotels every year. Based on my experience I wouldn’t say it’sworth its money. We stayed at another Pullman hotel before and it was incredible but this one is one of their worst hotels. Definitely not the same level as in other countries. No English speaking staff at the hotel. Web we checked in and got our room we saw it’s was dirty with cigarette ashes next to the window. We had to ask them to clean our room again. Next morning we tried to order breakfast and it took us more than 1 hour to just order and then to wait and realise they didn’t understand what we wanted to order and mixed everything up and even added meat to our dishes where it shouldn’t be and we don’t eat meat. They tried to solve the issue several times but somehow every time they brought our food it was wrong. The whole experience was very stressful. Thanks trip for trying to solve this. Although the hotel couldn’t help, trip offered some refund for this inconvenience. The hotel said they have a gift for us when we come back to collect our suitcases. Funny to find out the gift they offered for this whole inconvenience is a bottle of sparkling water. The location is not the best too, there are so many options of Chinese hotels that can offer much more for less so don’t make your choice only because it’s Pullman as we did.

Location was excellent. Nice environment. Just beside roll of shops & restaurants. Especially thanks to hotel front office Mr. 小李 and Ms. Lily for helping us with the delivery couriers.