Hotel dengan Khidmat Ambil/Hantar di Dali

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

11/10 great hospitality, awesome staff members. The view was awesome too, and the room was extremely cozy and comfortable. There was also a projector for you to watch movies. My family members and I were very surprised when we entered our room because the view was so beautiful. The sunrise is something you cannot miss! They even served us Pu Er tea and other types of tea, took the time to serve us tea and chat with us. Even the toilet seat was warm, and there was also a heater in the room. Overall 11/10 stay, would come back again!

Excellent location, big rooms, very clean. The best part of the hotel is the location inside the Dali Ancient Town, just 5 minutes away from the entrance to the old town. This is convenient if you are renting a car or taking cabs to get around Dali, as cars are not allowed inside the ancient town most of the time. The hotel has great views of the mountain and has a very modern look and feel. Overall great experience! Highly recommend!

I had enjoyed my stay at Dali Ancient Luchun Hotel extremely much due to the excellent service. They really weren’t lying about the Haidilao-style service.  Their front desk personnel manning the Wechat (慕雅) was extremely responsive and helpful when it came to my requests. The lobby staff were also very helpful in delivering stuff to my room and when I was carrying luggages, they ran forward and assisted me immediately.  The services at this hotel were also unique and special: warm milk delivery daily (so that you can sleep) and free pick-up to and from the Ancient City and also to the airport/railway.  Nearby (10 minutes walk) there is also street food that tastes amazing and is value for money.  Overall, I would recommend this stay to anyone who is looking for stellar service and helpful staff and I would definitely stay at this hotel again if I had the chance to visit Dali.  我非常喜欢入住大理麓椿花园酒店，他们提供的优质服务真的名不虚传，确实有海底捞式服务的水准。 前台负责微信客服的慕雅对我的各种需求都非常响应和耐心解答。大堂的工作人员也很热情周到，每次送东西到房间时都很及时，当我提着行李时，他们还会主动上前帮忙。 酒店的服务也非常独特和贴心：每天送热牛奶（助眠），还提供免费接送服务，不仅接送古城，还可以送到机场或高铁站。 附近也有步行十分钟可达的街头美食，味道很棒，性价比也很高。 总之，我会推荐这家酒店给任何想要体验优质服务和热心员工的客人。如果有机会再次来到大理，我一定会选择再次入住这家酒店！

The hotel was conveniently located right outside the dali ancient town, offering both convenience and tranquility. It was also beautifully decorated and equipped with a lot of amenities such as the pool, a really nice roof garden as well as a mini gym though we did not use them during this trip. The service and hospitality of the staffs were also impeccable. The receptionists were prompt in replies and always available to assist us, be it greeting us and helping us with our luggages or recommendations regarding touring around dali. We were also very grateful for the free room upgrade and were once again impressed by the cleanliness, decor and comfort of the room. The supper was really good as well. Overall, we really enjoyed our stay in this hotel and will recommend it to anyone coming to dali! :)

The views from this accommodation was immaculate! Peaceful vibes and many photo spots Location is about a 10 min walk from the nearest didi drop off, but staff will help to bring your luggage to and fro (remember to contact them on WeChat) Hosts are very friendly and always ensures that we are well taken care of!

Really nice place with an awesome view of the Erhai lake. Pros: - Nice erhai lake view in the day, city lights on the left at night - The room is really clean and well decorated with a virtual fireplace that adds to the ambience - Good location, 10mins drive from Dali Railway station - Relatively quiet at night Cons: - The toilet flush is quite weak, will need to flush multiple times if doing big business - The shower head had abit of water leakage at night even though we had already turned off the taps completely

Very good location 5 minutes walk to main area. Very good service by housekeeper xiao hao. Hotel is comfortable and clean. Breakfast, tea time and night dessert is great. Very easy accessible. We enjoyed our time here. They have transport service to pick you up at the main road and also sending you to nearby places. Highly recommended.

We loved this hotel! It was so mystical being in this hotel. The rooms were immaculate and big enough to cater to two big luggage. The shower area came with heater so you don’t feel cold after switching off the water supply! They provide good amenities as well! The toothbrushes and shower gel were of excellent quality. The breakfast prepared is excellent! I am still thinking about the 米线 as it was just so delicious. Our hotel package came with free pick-up or drop off service as well as a free costume experience situated within the hotel. We ended up getting a package so we may go and have some photos taken! The make up artist and photographer were very knowledgeable and friendly. Location-wise, it’s a short distance to the ancient town. The hotel itself is situated at a corner which could make it difficult for Didi drivers to know where to alight. However, it’s actually quite easy to walk in from the main road. That said, we had to leave the hotel before staying the last night as they had a power outage that lasted for the entire day. We had thought it’ll be resolved as we’ll be travelling around Dali Ancient Town, but it still wasn’t when we arrived back late at night. This caused some inconvenience as there was no lights nor heater. The outage was only solved the following day after we left! They could’ve provided us with some back up options to head to another hotel or something as that would be good service recovery.

Location is serene and peaceful, ideal for a relaxing getaway. You can easily take a car into the ancient city (＜10 mins) so distance is not a big deal. Room is clean and spacious, we liked the private hot spring to unwind in after a long day exploring Dali. The best experience here was the excellent service and assistance rendered by Judy. She went above and beyond her job scope to help us get in and around Dali, including arranging for transportation, booking of activities and restaurants, planning of itinerary etc. This was especially helpful as we are foreigners with no Chinese phone number, hence certain functions in various apps are restricted. Thank you Judy for making our holiday such a pleasant experience!