Hotel berhampiran Zumba Ramon Dominguez, Sofia

I really love the location of this hotel, just few steps from Vitosha bl., city center, NPK and metro station... The room was clean and nice, breakfast average... great value! Next time I just need to ask to turn off the heating, it was too hot everywhere in the hotel (and everywhere in Sofia - churches, shops, etc.).

I'll start with the positive points first: - I'll start with the positive points first - The minibar and the drinks at the bar are cheap Now the negative points they are effecting mostly the rooms: - The carpet is dirty and the rooms stink. Most probably they never changed the carpet since the hotel was build - The air conditioning was installed later. The hose to dispose the water from the air conditioner goes through a hose into the bathroom and ends above the bathroom floor. this means that the bathroom is always flooded when the air conditioning is on. this is definitely not acceptable. - The room cannot be darkened because the fabric of the curtains is very very thin and translucent. As soon as the sun rises it is not possible to sleep. In my case it was around 05:30AM when the sun came up. This point bothered me the most because I didn't get enough sleep on my business trip. I have visited the hotel Hemus regularly since 2017 when I have not been able to get a room elsewhere. in 2019 they had done major renovations, but I still don't understand what exactly was improved. the points just mentioned above have not been resolved. only the tv was exchanged for a flat screen and the bracket for the old tube tv was removed. Maybe this was the reason of renovation. I hope that someone from the hotel will read this as a general overhaul is urgently needed. Especially with the carpet and the curtains. There's no point in choosing a hotel to relax after a long meeting day and can't even sleep because of the windows that can't be darkened or the smell of the carpet that has never been replaced.

The room is not too big but very comfortable. The service here is great and the location is perfect . I love the breakfast here , have lots of choice and the food are not bad. Just an small issue happen is that the manger mixed up our room since we have a big group of 12 people , I have upgraded my room but the manger had wrongly give this upgraded room to my friend without notice. But the manger have free out breakfast for apologies which I appreciated that and it’s a very service there.

Séjour du 14 au 18 au 11 étage Chambre vieillotte , fenêtres mal isolées le Vent entrait pas de chauffage branché mais qui ne fonctionne pas Couverture en laine 3 pour avoir chaud . Bruyant du au tournoi international des courses ds le couloir à minuit aucun responsable qui intervient . Petit déjeuner correct sans plus pas de fruits . Café mauvais . Personnel peut accueillant Belle vue , proximité métro , et pas loin de l’aéroport Hôtel qui a besoin d’être rénové. Douche bizarrement construite . Lit non fait pendant le séjour Drap changé la veille du départ Quel intérêt 🤔🤔pas de tapis de sol pour la douche

L'Hotel si trova in ottima posizione, a soli 10 metri dalla fermata della Metro, consentendo agevoli spostamenti per tutta la Città. La nostra camera era spaziosa ed abbastanza pulita (abbiamo trovato una grossa ragnatela); ma soprattutto caldissima: in tutto l'albergo il riscaldamento è impostato a 26 gradi! Per fortuna i termosifoni sono regolabili, e si può risolvere il problema. La struttura non ha una propria sala colazione, e si appoggia al Cafè di fianco: considerando il prezzo richiesto per la colazione, e la misera scelta offerta ai clienti (si ha diritto ad una sola pietanza a testa, potendo spaziare tra, in tutto, 4 proposte salate e 4 dolci...) allora conviene rinunciare e decidere di iniziare la propria giornata altrove. Peccato perchè il Cafè in sè non è male.

Sadly I have to agree with the negative feedback left by other unsuspecting guests on the fact that the level of customer service here is shambolic; customer service should be the heart of a hotel’s ethos, clearly this establishment did not get the memo. Secondly, by no means should this be classed as a 5 star hotel. Positives: On an international short business trip, this hotel was suggested to me due to proximity for my meetings as well as being within a reasonable taxi ride to Sofia Airport. Below was my experience and suffice to stay subsequent business trips to Sofia have been booked at an alternative hotel where a free full cooked breakfast is also included in the much more reasonable price. Negatives: 1. The manner of some reception desk staff members was what can only be described as disrespectful, insolent, sarcastic and unhelpful as though the guests were an irritation -one in particular was a young woman with mousy hair with her constant eye rolling and looked as though she were an angry expelled student working there as a toilet cleaner and who had been asked to cover reception as there was no one else around -she in fact turned out to be a full time reception desk employee? The reception manager came across as equally arrogant, dismissive controlling and unhelpful and was also clearly bullying another member of the reception team a male staff member who appeared to be in fear of his boss . This 'manager' appeared to have very little respect for female guests too. Other reception staff were also noticed rudely conversing in their language in what consistently appeared to be a hostile manner- as a 5 star international hotel they should be speaking English to the American and British guests who were made to feel as though they were being talked about and were an irritation. There was a general air of aggression and unfriendliness , obviously the tone being set by the unprofessional controlling and intimidating male ‘Reception Manager’ 2. The décor and standard of the hotel was barely 3 star. Apparently this is part of the Accor chain of hotels and recently underwent a costly refurbishment to modernise it? My room was a beige and bland den of gloom; there was an unpleasant sewage type smell coming from the corridors on my floor which pervaded the whole area. The room was on one of the higher floors and all night I was disturbed by something banging near the window, possibly a flag pole or a canopy? The choice of TV channels was poor . The pool area and the seating area where you can view everything from the reception floor looked like something out of the 1980’s . Needless to say we had no desire to use these facilities. The interior was terrible and distasteful in decor and furnishings -this was a million miles away from a newly renovated 5 star hotel. 3. After a long day I ordered food to my room; it arrived looking worse than what one would expect find from a burger van from the side

We have stayed st this hotel many times but the last 2 visits have not been as good as in previous years. The main difference is that the resturant is not open so breakfast has to be taken at a sister hotel which is a short walk away. The breakfast was very poor - coffee machine not working one day, juice dispenser not working (though on 2nd visit it was but the contents were awful). The ”hot” good was lukewaarm and on the last dsy no jam ir honey. On the other hand the room was clean and comfortable and the staff were really heloful. The hotel is in a good location close to the railway and bus stations and all of Sofia is within walking distance.

視野一般，房間整潔，無異味，同事推薦的，去體驗了一下，設施還是是比較齊全，但是沒有拖鞋，據說是環保要求

Missed the connection and had to book a hotel near the airport. This Ibis is fine for the night on a stopover but not much to do around. Still ended up going to town to eat and have a look around so would have been just as easy, and a bit cheaper, if I would have picked a city hotel. The room was two single beds and nothing much else included, reasonably clean but still expensive bearing in mind it is Bulgaria. Fine for late arrival and short stay if booked early.

Good location and lacking pedestrian walk passing