Hotel terbaik di South Pasadena

I have booked a King room with Forest View for 2 nights and decided to add another night but the same room was not available, So I booked the additional night in the premium category. I called the property the day before and was told she may find a way so that we don't have to change our room. When we checked in around 9pm, they left a key to our room on the 3rd floor. This room is the least expensive room where there is only a very small window and it's half covered with eaves of the roof. It was so dark that you cannot read unless you turn the lights on during the day. The next morning, I asked the manager, Susan, we would like the room we booked for or there should be a refund for the rate difference. I was then told we booked through the third party booking site not their own website and we have a heavily discounted price. I really did not see that much difference between what we paid and their website rate. She said then she can waive the service fee of $15 per day additional service fee. I did not see that anywhere in the website. I only saw the handwritten note at the check-in area. She said there is no adjustment whatsoever because we got the cheap rate. All I asked was to get the room categories we booked and deserved. Her answer was I can check out if I was not happy. I made all the travel plans based on staying in the area. This is totally ”Bait and Switch” and her attitude was very unprofessional. We have extensive good experiences at Air BNB, etc. This is one property we were treated poorly. The property is old and needs some attention but overall, it was OK and the breakfast was fairly good and the guy in the kitchen was very helpful. The management left us with bad taste and I will not go back to the property.

Tinggal di sini selama sebulan dan telah memperbaharui bilik. Hotel ini terletak di kawasan Cina, dan restoran berdekatan boleh dikunjungi dengan berjalan kaki. Kemudahan hotel adalah lebih selesa, dengan lebih banyak palam, kabinet dan meja sisi katil, ketuhar gelombang mikro, peti sejuk kecil, pengering rambut dan kemudahan menyeterika. Dilengkapi sepenuhnya, tingkap boleh dibuka untuk pengudaraan, pemanasan dan penyejukan penghawa dingin, bunyi penghawa dingin sedikit lebih kuat, cahaya bilik sangat terang, ia juga boleh menjadi sangat lembut, dua jenis suis, lebih berperikemanusiaan, peralatan tempat tidur lebih selesa, bantal juga lembut, dan tuala di Baotou terasa sedikit Lebih kecil, sedikit menggembirakan,

Great experience! Clean hotel and nice location in a great area that’s near some good food spots. We were in town for Horror Nights at Universal Studios and this hotel was a great distance away — away from the hustle and bustle but still near shops and restaurants. Def would stay here again!

Overall is satisfied,

Persekitaran yang baik, tempat letak kereta percuma yang selesa, kemudahan hotel baharu

it was a nice hotell, it will be my go to hotel for sure 😻😻❤️🥰 the food, service and room was 9/10! but you have to ask for the breakfast ticket! dont forget! maybe a softer bed would be perfect!

Hotel ini sangat menjimatkan, terdapat banyak orang Cina, dan perkhidmatan Cina lebih menyeluruh, dan robot yang membawa barang sangat menarik! Tetapi perkhidmatannya kurang dari 5 bintang dan bilik tidak dapat dibersihkan pada hari yang sama. Anda perlu membuat janji sehari lebih awal! Perasaan keseluruhan cukup baik!

We were very happy with this hotel. Employees were friendly and nice and it was in a good location. Room was clean and nice. They have candy, cup of noodles, tea and coffee in the lobby for free. They also have free bottles of water and chips in the room, which was a nice touch. The breakfast was the usual continental, but was kept well stocked. Overall, it was a good value for the price and we would stay there again.

Hotel ini bersih, l lokasi yang hebat orang baik. Lebih dekat dengan lebuh raya. Dan kedai. Ini lebih dekat dengan masyarakat Cina. Makanan dan restoran yang hebat.

Westin 商住的多，也挺適合家庭出遊，Pasadena 的威斯汀包的早餐就是包一個item，多的要額外付。環境挺好的。