Hotel Florence dengan Spa

⭐️⭐️⭐️⭐️⭐️ The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

피렌체 주요 관광지주변의 복잡한곳에서 도보20분 거리에 있는 포르테 16 은 탁월한 선택이었습니다 호텔앞에 버스 정거장도 있어 어디든 이동이 쉽고 숙소의 실내는 밝고 넓고 청결하며 직원들도 무척 친절합니다 주방시설이 잘되어있어 리조트에 온듯하여 간단한 아침식사를 해먹었읍니다 옥상에 정원이 있어 주간이나 야간에 조망이 좋아 시내를 한눈에 볼수 있으며 실내온수 수영장과 사우나가 깨끗하게 잘 관리되어 있어 즐거운 시간을 보냈어요 다시 피렌체를 간다면 무조건 이곳에 갈거예요 많은 사람들이 이좋은곳을 알았으면 좋겠어요 5성급 호텔 보다 좋았어요 포르테 16 뷰&스파 덕분에 피렌체의 좋은 인상을 남겼습니다

This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance. We will definitely come back!

Excellent stay in the heart of Florence Palazzo Portinari Salviati is a beautiful historic residence with an unbeatable central location, just steps away from major attractions and shopping areas. The building itself is full of character and elegance, and the room was spacious, clean, and very comfortable. The staff were warm, professional, and always happy to assist with directions and recommendations. Despite being in the city center, the atmosphere was quiet and relaxing at night. A perfect choice for travelers who want to experience classic Florentine charm with modern comfort. Highly recommended!

Service was ok except for the kinda ****** head waiter/uncle at the restaurant during buffet service. He is always free for anyone else except for us Asians, it’s always “a moment please” even though he’s not busy.Apart from that, everything was good. The room was spacious, there’s even a separate room to store luggage. They also had a complimentary local snack which is yummy, towels are divided into blue and pink which is cute. However, the sewage system isn’t very efficient. Water pools up when you take a slightly longer shower so I did not dare wash my hair during the stay there. Although it doesn’t seem like it’s huge from the outside, it certainly is on the inside and very vintage. Didn’t get to try the jacuzzi system though. Spa service is also available. A harp player plays daily from 6pm to 8pm. We had a day tour which starts early too so they have a service which lets you take away your breakfast.

酒店地點很好，離所有景點都能步行而至。但在限行區內。拉行李的路都是石頭路。套房很大。酒店早餐也很豐盛精緻，品種足夠齊全。會推薦朋友。

Ancien moulin rénové avec goût et classe. Personnel de l’accueil très professionnel et sympathique, les chambres, toutes les parties intérieurs et l’espace extérieurs très propres. La terrasse donne sur l’Arno  et diner en admirant les beaux couchers de soleil sur l’eau est magique . Quelques bémols toutefois : - le TGV qui passe pas très loin et le passage de nombreuses voitures qui peuvent être dérangeants pendant les repas sur la terrasse - l’ancienne très belle piscine en sortie directe de l’hôtel s’est transformée en beau bassin d’agrément. Une nouvelle piscine, trop petite pour le nombre de clients, a été creusée tout au bout du terrain et n’a pas du tout le charme approprié par rapport à la majestueuse bâtisse  - les portions pendant les repas sont vraiment très maigres par rapport au prix .  - le seul endroit où les clients peuvent se retrouver le soir à l’extérieur est la terrasse du bar qui se trouve dans la cour intérieure autour de laquelle se trouvent également des chambres accessibles par l’extérieur. Le bruit des bavardages, des rires etc est vraiment plus que gênant pour dormir.  Il faudrait prévoir un autre endroit plus isolé le beau terrain

Cosy room, got what you need. Good stay. Need to walk awhile towards city centre. My wife had a very bad food poisoning, called the receptionist who promptly helped with getting the doctor and later, the ambulance. Good service. I am really appreciate the help given. Thank you!

I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not? Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments! I am very easy handle person just say actually things only!