Cari Hotel 4-Star di Naha, Okinawa

The hotel is in a great location, close to public transportation and convenience stores, and only about a 10-minute walk from Kokusai Dori. The room was clean, and although daily housekeeping wasn’t provided, amenities were replenished throughout our stay. Overall, it was a great hotel, and I would definitely stay here again if I return to Okinawa.

We arrived at the hotel reception at 8:00 p.m. on May 12 to check in and collect our room key, and we encountered problems we have never experienced before! At first, the check-in procedure only took about 5 minutes for Room 524. However, when we got to our room and opened the door, we realized it was not the room we had booked. This room has two single beds, which is completely different from the double bed room we reserved. We then went back to the reception desk to ask the staff to switch us to a double-bed room. But all three reception staff said they did not have any double-bed rooms. We kept asking further questions. We had booked a double-bed room a week earlier and had already paid all the charges—so why couldn’t they arrange a double-bed room for us? One of the female staff members, who appeared to be of Indian origin, used a translation device to translate into Chinese for us. She pointed out that we had not selected a specific room type, and that guests have no right to choose any room type; we are only allowed to receive whatever room type the hotel assigns. At the same time, she also mentioned that the Room 524 they gave us was much larger than the double-bed room we requested, as if they were offering us an advantage, and that they would not arrange a double-bed room for us. After that, I argued with them multiple times and showed them again and again the confirmation emails and payment emails for our booking. This back-and-forth took more than 45 minutes. During that time, the reception staff treated us very poorly and constantly told us to “wait,” each time requiring us to wait 5–10 minutes before they finally kept talking to me and dragging the process out. Only then did they give us Room 1209. Even so, we still had to take all the luggage that had been placed for Room 524 and move it down to the reception area, and then carry it back up to Room 1209. We finally managed to have dinner only after an hour. Therefore, if you are assessing their service, it should be zero points. I have stayed at the Daiwa Hotel in Kyoto and near Himeji Castle, and I have never encountered this kind of problem. This time, I have completely lost confidence in this hotel group, and I have serious doubts about their integrity. After this, I probably will not book this hotel again. I would really like to understand why the hotel rooms booked through your website have ended up with problems like this. I hope Trip.com can look into it thoroughly, and respond to me within two weeks.

I will stay at the hotel when i visit Okinawa again! The location is excellent for shopping & visiting the seafood market. It is a fair bit of walking from the monorail station but it is so convenient to go around the city via Didi/Uber. The housekeeping is only done every 3 days but they change the towels and empty the bins everyday. Room is clean and spacious.

Basic breakfast variety. Great location near to Kokusai street, many restaurants around. Staffs are nice and helpful, thank you a front dest staff, Itoh san, she can speak very good English, smile like the sun shining. Hotel connecting with a Tokyo famous restaurant “Moss” with pretty good fine dining with reasonable price, good to visit if your schedule not too rush, enjoy a 2 hours relaxing dinner there, you could taste Okinawa local fresh ingredients. Swimming pool is small, and you can swimming with flowers and leaves. Remember no mid night car parking, please enter earlier in the first parking get ticket for a day, count 15:00-11:00, ¥1500 per day. Nearby lowest rate is ¥900 per night.

I stayed at this hotel twice and was pleasantly surprised. The location is excellent—very convenient for sightseeing, free shuttles bus to airport, and dining options. The room was basic but clean, and the staff were friendly. Great value overall!

위치 : 국제거리 기준으로 걸어서 10분 ~ 15분 걸립니다. 청결도 : 방 청소를 요청하면 기본적인 청소만 해줍니다. 쓰레기통이나 봉투에 넣어두지 않으면 치우지 않습니다. 서비스 : 좋습니다. 로비에 마실 게 준비되어있고, 2층에 캐리어 보관함이 있습니다. 시설 : 나쁘지 않습니다. 하지만 방은 조그만합니다. 캐리어랑 놓고 하면 움직임에 불편함이 있습니다. 주변 이용시설 : 바로 옆에 편의점과 식당이 있습니다. 호텔 뒤에는 유흥주점들과 술집들이 좀 있는 거 같습니다. 호객행위가 많습니다. 단점 : 저녁만 되면 폭주족들이 겁나 돌아다닙니다. 3박 4일 있었는데 매일 봤습니다. 주변에 유흥주점들이 많은지 삐끼들이 많습니다.

I spent very good time here. Compared to its price, this hotel gives you soo much satisfaction. I was really satisfied. Compared to other hotels in Japan, the room was very wide and so clean. You can use bathtub and relax, too. I liked that I can see all Naha city view from this hotel. Also I enjoyed the time in Infinity pool on the 3rd floor. Even though I had no chance to look around 15th floor panoramic view.(I forgot to go up 😅) please go up to 15th floor and check the panoramic view. Even though the weather was very bad (whole day it rained 🥲 )during my visiting Okinawa, staying this hotel made me feel good. Thank you.

Located very conveniently near Makishi Station, and at the west end of Kokusai Dori. Clean hotel with nice amenities. No gym though. Overall we were ok with the stay here. But two episodes eroded the satisfaction over service standards: 1) Booked 2 rooms for a total of 5 pax, through Trip.com via the same booking on the same day.. however upon arrival, only one room was given the daily welcome drink coupon (Orion beer) while the other was not. When asked, they said it was a change in policy and not all rooms are given the welcome drink. From the reviews, we were already expecting welcome drinks for all. The uneven treatment between rooms made it worse. I feel the service staff did not handle it well. May I suggest Trip.com work with the hotel to state explicitly which room types will / will not be offered this benefit, for clarity. 2) one of the service staff serving welcome drinks at the bar showed a black face when my family member made a request that was fulfilled the day before. The order was grudgingly fulfilled and the server just turned away after putting the drink on the table. That was unprofessional. Hope the hotel can work on their comms and service standards.

The hotel’s ground floor feels like an art gallery — modern, minimalist, and thoughtfully designed. The concierge, café, and laundry area are all located on the second floor, where you’ll also find a display space showcasing artwork and merchandise by local artists, adding a charming creative touch. Our room was clean and cozy, though slightly compact. We had to rearrange some furniture to open our luggage comfortably. The balcony was a highlight, offering a refreshing sea view and enhancing the overall relaxing, breezy atmosphere of the hotel. Breakfast was enjoyable with a decent variety of options, and the quality was satisfying. While the immediate surroundings are relatively quiet, it’s within walking distance to restaurants, AEON mart, and the popular Kokusai Dori Street, making it a good base for exploring the area.

We had a lovely stay at hotel Sansui. The staff are very friendly and the rooftop bar was great. The room itself was okay, we only missed having towels. The view and interior of the room were beautiful! We would recommend staying here. Also, the hotel provides airport pick up. No reservations have to be made. You can find their instructions and timetable on their website.