Cari Hotel 4-Star di Naha, Okinawa

My stay at the Okinawa Hinode Hotel was a wonderful experience and one of the highlights of my trip to Okinawa. The hotel is conveniently located near Kokusai Street, making it easy to explore local restaurants, souvenir shops, and popular attractions. The monorail station is also within walking distance, which made transportation very convenient. The room was clean, modern, and comfortable. Although the space was not very large, it was well organized and had everything I needed for a relaxing stay. The staff members were friendly, polite, and always willing to help whenever I had questions. One of the best parts of the hotel was the complimentary services. Guests could enjoy free drinks, ice cream, and late-night ramen, which created a warm and welcoming atmosphere. The public bath was also excellent and helped me relax after a long day of sightseeing. In addition, the breakfast offered a variety of delicious Okinawan dishes and fresh ingredients. Overall, I was very satisfied with my stay at the Okinawa Hinode Hotel and would highly recommend it to anyone visiting Okinawa.

I will stay at the hotel when i visit Okinawa again! The location is excellent for shopping & visiting the seafood market. It is a fair bit of walking from the monorail station but it is so convenient to go around the city via Didi/Uber. The housekeeping is only done every 3 days but they change the towels and empty the bins everyday. Room is clean and spacious.

This hotel is just across the street from the bus station so it’s great for any excursions you want to take. Lots of family Marts and seven eleven close by, but supermarket was a C little hard to find. It’s about 1 km walk to the main shopping street, but about 5-10 mins away is a great area for finding little restaurants and cafes. Just have a wander and you’ll be spoiled for choice.

We arrived at the hotel reception at 8:00 p.m. on May 12 to check in and collect our room key, and we encountered problems we have never experienced before! At first, the check-in procedure only took about 5 minutes for Room 524. However, when we got to our room and opened the door, we realized it was not the room we had booked. This room has two single beds, which is completely different from the double bed room we reserved. We then went back to the reception desk to ask the staff to switch us to a double-bed room. But all three reception staff said they did not have any double-bed rooms. We kept asking further questions. We had booked a double-bed room a week earlier and had already paid all the charges—so why couldn’t they arrange a double-bed room for us? One of the female staff members, who appeared to be of Indian origin, used a translation device to translate into Chinese for us. She pointed out that we had not selected a specific room type, and that guests have no right to choose any room type; we are only allowed to receive whatever room type the hotel assigns. At the same time, she also mentioned that the Room 524 they gave us was much larger than the double-bed room we requested, as if they were offering us an advantage, and that they would not arrange a double-bed room for us. After that, I argued with them multiple times and showed them again and again the confirmation emails and payment emails for our booking. This back-and-forth took more than 45 minutes. During that time, the reception staff treated us very poorly and constantly told us to “wait,” each time requiring us to wait 5–10 minutes before they finally kept talking to me and dragging the process out. Only then did they give us Room 1209. Even so, we still had to take all the luggage that had been placed for Room 524 and move it down to the reception area, and then carry it back up to Room 1209. We finally managed to have dinner only after an hour. Therefore, if you are assessing their service, it should be zero points. I have stayed at the Daiwa Hotel in Kyoto and near Himeji Castle, and I have never encountered this kind of problem. This time, I have completely lost confidence in this hotel group, and I have serious doubts about their integrity. After this, I probably will not book this hotel again. I would really like to understand why the hotel rooms booked through your website have ended up with problems like this. I hope Trip.com can look into it thoroughly, and respond to me within two weeks.

Basic breakfast variety. Great location near to Kokusai street, many restaurants around. Staffs are nice and helpful, thank you a front dest staff, Itoh san, she can speak very good English, smile like the sun shining. Hotel connecting with a Tokyo famous restaurant “Moss” with pretty good fine dining with reasonable price, good to visit if your schedule not too rush, enjoy a 2 hours relaxing dinner there, you could taste Okinawa local fresh ingredients. Swimming pool is small, and you can swimming with flowers and leaves. Remember no mid night car parking, please enter earlier in the first parking get ticket for a day, count 15:00-11:00, ¥1500 per day. Nearby lowest rate is ¥900 per night.

The photo shows the view from my room. The room was okay—simple but comfortable, and it had a large bed which was great for a good night’s sleep. However, there were a few inconveniences. The TV remote control was in Japanese, which made it difficult to use, especially for someone not familiar with the language. Another downside was the parking situation. There was no free parking available, so I had to pay for the car park each day, which added to the overall cost of the stay. While the room met basic expectations, a few small improvements could have made the experience much better.

採自助入住和退房，第一次住，不懂有專人教導，語言不通，他們會自備翻譯機，在入住期間，不小心生病，飯店提供體溫度,也貼心尋問要不要就醫，幫忙協助就醫，大門進去，有迎賓飲料可飲用，2樓有休息空間.寄放行李櫃子，飲料販賣機，冷熱水，洗衣.烘衣

I spent very good time here. Compared to its price, this hotel gives you soo much satisfaction. I was really satisfied. Compared to other hotels in Japan, the room was very wide and so clean. You can use bathtub and relax, too. I liked that I can see all Naha city view from this hotel. Also I enjoyed the time in Infinity pool on the 3rd floor. Even though I had no chance to look around 15th floor panoramic view.(I forgot to go up 😅) please go up to 15th floor and check the panoramic view. Even though the weather was very bad (whole day it rained 🥲 )during my visiting Okinawa, staying this hotel made me feel good. Thank you.

Located very conveniently near Makishi Station, and at the west end of Kokusai Dori. Clean hotel with nice amenities. No gym though. Overall we were ok with the stay here. But two episodes eroded the satisfaction over service standards: 1) Booked 2 rooms for a total of 5 pax, through Trip.com via the same booking on the same day.. however upon arrival, only one room was given the daily welcome drink coupon (Orion beer) while the other was not. When asked, they said it was a change in policy and not all rooms are given the welcome drink. From the reviews, we were already expecting welcome drinks for all. The uneven treatment between rooms made it worse. I feel the service staff did not handle it well. May I suggest Trip.com work with the hotel to state explicitly which room types will / will not be offered this benefit, for clarity. 2) one of the service staff serving welcome drinks at the bar showed a black face when my family member made a request that was fulfilled the day before. The order was grudgingly fulfilled and the server just turned away after putting the drink on the table. That was unprofessional. Hope the hotel can work on their comms and service standards.

The hotel’s ground floor feels like an art gallery — modern, minimalist, and thoughtfully designed. The concierge, café, and laundry area are all located on the second floor, where you’ll also find a display space showcasing artwork and merchandise by local artists, adding a charming creative touch. Our room was clean and cozy, though slightly compact. We had to rearrange some furniture to open our luggage comfortably. The balcony was a highlight, offering a refreshing sea view and enhancing the overall relaxing, breezy atmosphere of the hotel. Breakfast was enjoyable with a decent variety of options, and the quality was satisfying. While the immediate surroundings are relatively quiet, it’s within walking distance to restaurants, AEON mart, and the popular Kokusai Dori Street, making it a good base for exploring the area.