Hotel Naha, Okinawa dengan Tempat Letak Kereta

Had a packed itinerary on this day so only spent the night and checked out early morning for our flight. As compared to the other hotel rooms in Okinawa, this was the smallest we had for 3 pax - it was very squeezy. The room was clean with a comfy bed and pillows. Even the lighting was dimmable. Charging points available against each bed. TV came with Netflix, YouTube and Prime Video apps for your own login. And quite near to the monorail station - walk for about less than 10mins. Friendly polite staff. They kept our luggage as the check in was strictly at 3pm, while we went shopping at Kokusai. There's a Donki nearby too and 7-Eleven, Family Mart as well.

We arrived at the hotel reception at 8:00 p.m. on May 12 to check in and collect our room key, and we encountered problems we have never experienced before! At first, the check-in procedure only took about 5 minutes for Room 524. However, when we got to our room and opened the door, we realized it was not the room we had booked. This room has two single beds, which is completely different from the double bed room we reserved. We then went back to the reception desk to ask the staff to switch us to a double-bed room. But all three reception staff said they did not have any double-bed rooms. We kept asking further questions. We had booked a double-bed room a week earlier and had already paid all the charges—so why couldn’t they arrange a double-bed room for us? One of the female staff members, who appeared to be of Indian origin, used a translation device to translate into Chinese for us. She pointed out that we had not selected a specific room type, and that guests have no right to choose any room type; we are only allowed to receive whatever room type the hotel assigns. At the same time, she also mentioned that the Room 524 they gave us was much larger than the double-bed room we requested, as if they were offering us an advantage, and that they would not arrange a double-bed room for us. After that, I argued with them multiple times and showed them again and again the confirmation emails and payment emails for our booking. This back-and-forth took more than 45 minutes. During that time, the reception staff treated us very poorly and constantly told us to “wait,” each time requiring us to wait 5–10 minutes before they finally kept talking to me and dragging the process out. Only then did they give us Room 1209. Even so, we still had to take all the luggage that had been placed for Room 524 and move it down to the reception area, and then carry it back up to Room 1209. We finally managed to have dinner only after an hour. Therefore, if you are assessing their service, it should be zero points. I have stayed at the Daiwa Hotel in Kyoto and near Himeji Castle, and I have never encountered this kind of problem. This time, I have completely lost confidence in this hotel group, and I have serious doubts about their integrity. After this, I probably will not book this hotel again. I would really like to understand why the hotel rooms booked through your website have ended up with problems like this. I hope Trip.com can look into it thoroughly, and respond to me within two weeks.

It was our last night at Okinawa and we went back to Hyatt Naha after coming back from Onna. As before, the room was clean and the staff’s dedication can be seen. I had to return my car and they delivered our luggage to room during that time. Happy to spend our last night there.

Well situated for all types of activities in and out of Naha. Its right next to the busiest station in Naha (which is good but also pretty bad during rush hour). Its next to where the tour buses pick up their passengers. The hotel is surrounded by all brands of convenience stores. It has a department store next to it that has an Eibun Okinawan Soba - a famous Okinawan Soba restaurant but this branch had no lines maybe since it was newly opened during our visit (Summer 2026). Each floor has water refilling stations and ice machines, however a microwave is only located on the 10th floor. Skin care packages is on a by request basis, it is not included in the basic amenities provided in the room, meaning you have to ask for it every day. Oddly though, for a Japanese hotel the toilets in the rooms had no seat warmer.

Location The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants. Service Issues • Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway. • Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was ”no proof” the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive. Room Quality On a positive note, the rooms are very spacious, which made the physical stay quite comfortable

The room here was average-sized but comfortable enough to fit a few large luggage and still have decent walkable space. I was lucky enough to be placed right beside the vending machine and ice making machine. The vending machine worked well and had no problems of running out of change or drinks. The bathroom was okay, although a bit narrow it had a bathtub and had all the essentials. We were also provided coffee/tea pods for the provided capsule machine. The cleanliness was okay as it did have some stains on the bathtub corners but that’s usually the case in most hotel bathtubs. Overall, it was what you would expect from a well-known chain and it does its job when it comes to the price point it is at. The staff was good and there was also a self-service welcome drink corner providing the local Okinawan coral roast.

Great hotel, excellent location, airport bus directly to hotel. Room is bigger than most hotels I stay at in Japan and this is my fourth Jalan visit. Twin room, bed is big and comfy, provided 3 pillows, 1 hard and 1 normal so theres good choice. No bathtub which is good since I don’t use it anyway. Girl is reception does not know what good customer service mean! We arrived at 1pm knowing we cannot check in yet so we asked to leave luggages there and she just pointed us to the side where theres already a few luggages from different people. There wasn’t enough room and after awhile we decided go back to reception and ask for string to tie all our luggages together after seeing other luggages was tied. This time we were served by a male who showed my son a private room where we can store our luggages and set our own combinations!

Good location. Easy access to the tourist spot in city. Breakfast is good. There are also convenient stall, DFS and shopping mall nearby for food and shopping

I stayed at Hotel Androoms Naha Port on 15 April 2026. The room itself was clean, comfortable, and reasonably priced, and the location is good. However, I had a very bad experience due to the hotel’s parking management. During check-in, I clearly informed the front desk that I had a car and pointed out where I parked (behind the hotel). The staff confirmed that it was the hotel’s parking area. Shortly after going to my room, the same staff knocked on my door and asked me to come down, saying I might have parked in someone else’s lot. Only after calling me down did they then ask for my car plate number, meaning they had not even confirmed whether the car belonged to me before approaching me. It turned out I was directed to park in a private lot. I immediately apologized to the owner and was ready to move my car, but I was told I needed to pay a ¥30,000 penalty. The signage was extremely unclear, poorly lit, and partially blocked, making it impossible to see at night. More importantly, this situation was caused by incorrect information given by the hotel staff. The parking lot owner told me this was the 8th time this has happened with hotel guests, which shows this is an ongoing issue that has not been resolved. The situation remained unresolved for nearly 1 hour. As no agreement was reached, the hotel decided to call the police to handle the matter. After police intervention and discussions with all parties, the hotel eventually paid ¥30,000 to the parking lot owner, and the matter was resolved after almost 2 hours. Despite all this, there was no apology or service recovery, and I was still charged the parking fee. This was a simple issue that could have been prevented with clear signage or proper staff training, but it escalated unnecessarily and caused significant stress on the last night of my trip. Overall, the room is good, but due to this experience, I would not recommend staying here if you are driving.

The pros: The room is larger than other hotel in Japan. The shower room is small like others. The amenities are provided at the reception. The location is good. In front of the hotel, there is a good coffee shop. The cons: At the back of TV’s counter is very dirty, full of dust. The fridge did not work. The parking is ¥1,000 per day but if it full you have to find the parking around the hotel. I found that the parking around the hotel is cheaper than hotel’s parking, ¥500 per night.