Cari Hotel 4-Star di Ulaanbaatar

We stayed here with our family and relatives, and it was a very comfortable and relaxing experience. The room was clean and cozy. There wasn’t Wi-Fi, but it honestly helped us disconnect and enjoy the peaceful surroundings even more. The food at the restaurant was delicious, especially the beef khuushuur. The mushroom boortsog served at breakfast was absolutely amazing. We were able to truly relax and enjoy the quiet, beautiful nature. My 3-year-old sibling and my 5-year-old sibling loved it so much that when we returned to the city, they kept saying they wanted to go back. Our whole family will definitely be visiting again.

I loved this hotel because the staff were so universally friendly and helpful, and the restaurant was just lovely. I had two great meals there. Good value for money too. My one big complaint is the room was way too hot. It was 33°C. The air conditioning didn't work. The only advice I could be given was open the window. The 3 inches it opened. Nothing worked and it did make sleep difficult. Such a shame as it puts me off rebooking for October when I go again. There is an excellent ”Walking Street” opposite the hotel with restaurants and bars, so I'll be sad to change to a different hotel. Fix the room temperature, please!

I stayed at Grand Hill Hotel Ulaanbaatar for five nights in November 2025. During my stay, I experienced a serious issue that was handled in a highly unprofessional manner, which significantly affected my trust in the hotel. I had placed a sentimental hoodie in the wardrobe of my room. On the third day, due to very cold weather, I wore other coats when going out. I can confirm, based on all photos taken that day, that the hoodie was not taken out of the room. However, upon returning that evening, the hoodie was missing. At the same time, one of the two hotel bathrobes originally in the wardrobe was also gone. I immediately reported this to the reception. The male staff member on duty initially stated that it was “impossible” for the hotel or housekeeping to have taken any items. Only after repeated requests did he contact the housekeeping staff, who denied taking anything. He promised to review CCTV footage the following day. When I followed up the next day, other reception staff said they had no record or handover of the incident and asked me to wait until the same staff member returned in the evening. Only then was the CCTV reviewed. I was informed that the camera angle did not cover the room entrance, and no further investigation or follow-up was offered. Throughout the process, there was no clear investigation procedure, written response, or proactive assistance. Instead, the communication repeatedly implied that the issue might have been the guest’s responsibility. This approach lacked transparency, accountability, and basic respect for a paying guest. Based on this experience, I strongly advise future guests to take extra care in securing their personal belongings. In the event of missing items, the hotel’s response may be limited to denial and minimal follow-up, which is concerning for any traveler.

A really excellent hotel! The reception staff are so friendly and professional, and they speak very good English. They helped give me directions to nearby ATMs and also called a taxi service for me to go to the airport on my last day. The room was always very clean and the bed was comfortable. They have a laundry service that is quite cheap, and it was very convenient - you just have to put your dirty clothes in a bag and give it to reception, and they will return it to your room (usually on the same day). The breakfast was also delicious - a combination of a cooked breakfast, fruits, yoghurts, salad, cereals and cakes, along with tea, coffee and juice. I really enjoyed my stay here and I would definitely come back!

Fantastic. Got in late and met a guy from New Zealand who helped me out. Met connections from Australia completely by accident which hope will lead to job interviews. Close to city centre. Staff were very friendly. Rooms are not 5 star but suited needs and the staff do everything to make you comfortable. I took advantage of the gym and the sauna and also used the breakfast restaurant. Very good. Beer was also on tap and service was appreciated. Will definatly stay here again and highly recommended.

This hotel was in a good location 15-20 minutes walk to the central city. There wasn't much else closeby in the way of restaurants although there were several convenience stores. The rooms were very small & somewhat cramped but comfortable. I could feel the springs in the mattress. The staff at this hotel were very obliging in everything they did. The hotel offered breakfast which was VERY disappointing. It was peak season (Naadam Festival) and room rates were sky high but breakfast was very limited in options - and quantity. The quality was also very poor. This hotel had a nice outdoor seating area. When I ordered from the in-house restaurant, they were out of everything I wanted, so I went to the convenience store for a microwave burger - gross! At one point, I sat down on the little stool in the room and it SNAPPED IN HALF!! I couldn't believe it. Thankfully, I was not hurt but I fell flat on my back. This hotel is OK if you get a good deal. I paid over USD 100 per night and it is not worth that! Thanks to all the staff for a satisfactory stay.

This hotel is located in an office building, occupying several floors. There's a convenience store and a coffee shop on the ground floor. Check-in was brilliant! The first at reception spoke some English and checked me in at 7.30 in the morning without a problem. My room was spacious, the bed was large, although on the hard side. At this point the good things about the hotel come to an end. Unfortunately, all the rest is quite bad. The lighting system is broken and you can't turn off the light above the bed unless you take out the key card, but then power outlets go off, so you can't sleep and charge your phone at the same time. Furniture knobs are falling apart, so does the knob on the shower. WiFi was down 2 times during my stay, including a very frustrating 12+ hour outage. Housekeeping doesn't seem to know what a Do Not Disturb sign means, entering the room regardless. Toiletries are the cheapest possible, not corresponding to the hotel name (e.g. Premium), lol. All in all, price/quality ratio was underwhelming. I will not stay here again.

Отель понравился. Располагается недалеко от центра города.Рядом с отелем-остановка автобуса, можно доехать до вокзала и автовокзала. В номере чисто, есть чайник, холодильник. телевизор с различными каналами. Номер не новый, но чистый. В ресторане не питались, рядом с отелем магазин ,где можно купить продукты. Цены невысокие.

New and clean environment of accommodation. However facilities need to be improved since tv was not working and warm water was not stable..

호텔 건물 내부에 편의점과 한·중식당이 입점해 있어 식사와 생필품 해결이 매우 편리했고, 넉넉한 객실 크기와 푹신한 침대 덕분에 여행 피로를 풀며 편안하게 쉴 수 있었습니다. 위치와 조식은 평범한 수준이지만, 전반적으로 머물기에는 괜찮은 선택지였습니다.