Hotel di Sunshine West

both Liezel and Donna were so patient I think with a big group it can be overwhelming but these ladies where so helpful with a smile still on there faces. great food great service reasonable price. I will defiantly be back next time I am in Melbourne

The Quest team were friendly, helpful, informative. Rooms were cleaned and well maintained. Very comfortable apartment. Good closet space, shower good and bed very comfortable. I recommend this for long and short stays; Highpoint is within walking distance and the Italian across the road is a great food option.

We arrived in Melbourne from Sydney at 8pm on Monday 10th, with the intention of staying at an apartment we booked. We got to the apartment and it was shocking. We couldn’t stay at this particular apartment as it was not to our satisfaction and was not safe as we had 4 children with us. We looked to find alternate apartments and we came across Nesuto Hotel. The time now was 10pm. We gave them a call and asked if we could have a look at the apartment before making a decision as we wanted to make sure it was safe for our children. The manager Krisha agreed for us to have a look. We were impressed and booked 2 hotel rooms. Krisha and her staff were amazing and very caring. She saw how stressed out we were and wanted us to be happy. The next day Krisha called my room to see if I was ok as she saw how upset and stressed I was. All I could say is that this has been the best hotels we have been to. The beds were very comfortable, the rooms were very clean and it was close to public transport. But best of all was that the staff were very caring and polite. I would highly recommend this hotel.

Pluses: - Loved our experience - both hotel and location. - Staff are fantastic and super friendly. Nothing is an issue - we felt very welcome. - Room was great, quiet and comfortable. It's an old building which has been spruced up with new paint and furnishings. - Bed was excellent and room very clean. Room for improvement - One of the lifts (there's only 2) is terribly slow and should be replaced. - There's only so much you can do with an old building but we had no complaints.

Great place to stay for the whole family but really hard to contact them on the phone. We stayed for 5 days, no housekeeping or change of towels or linens , or even a refill of coffee and toiletries. Im not sure if you need to request for it inorder for it to be done. Apart from this it was a good stay, my whole family is comfortable.

The Deluxe room we were allocated was possibly the worst view you could get for the most expensive price you could pay. We were allocated a room ( 210) directly opposite the lifts and in the room out view consisted of overlooking a persons apartment and as they were having drinks on the balcony and we were maybe 2metres away from that building there was zero privacy . The curtains were very fine materiel so in order to have some distance between us and them we were forced to keep the heavy drapes closed all day and night . This made the small room very claustrophobic, the windows don’t appear to be doubled glazed so on the lower levels you can hear the bins being emptied and the general rough and tumble of the lower laneways and the residents in the adjacent building having late night drinks . When we enquired about moving rooms we were offered a room two doors down . The annoying thing was they said they were fully booked so there was no rooms on higher floors we could move too . A quick check on Wotif revealed that there were actually rooms available that you could book so there were vacancies , but l guess it was better to hold them open to get top dollar rather than to accommodate current guests who’d paid upfront 2months prior . I would have moved current guests who had a legitimate concern if it had been me making the decision as a gesture of support, but l guess they weren’t to concerned because we’d paid already but that type of contempt for guests who chose to stay in good faith wears thin . Not a pleasant stay wouldn’t recommend and will be happy for a refund !

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

Stayed here over two nights with my partner and we both were VERY happy with the stay. The ONLY thing unfortunately that we did not like was the fact that the bed sheets had several blood stains on them which was highly concerning. I called them for a replacement which they were HAPPY to do however i figured since i'm just staying for 1 more night i would use the extra blanket stored away in the room in hopes that no one really uses it and that it is clean throughout because it also gets washed after every stay. Unfortunately even that was kind of dirty with dried up white crumbs on the fabric (kind of looks like dried up dough). By then, it was already too late to call for a replacement and had to settle with that. The oven also could not close completely and i had to put a chair against and under the handle bar to keep it closed. Other than the blanket cleanliness and oven door, everything else was perfect. My partner and i absolutely loved the place and despite the negative aspects of the things mentioned, do keep in mind that the hotel staff were more than happy to fix the issue and were very friendly, which i did not take them up on the offer as i did not want to hassle them for just 1 more nights stay. Therefore, if you decide to stay here, just make sure you check everything and request anything before the after-hour times. Additionally, their customer service was also very friendly as previously mentioned. They also allowed a late check-out by 1 hour, free of charge which i really appreciated. They were very patient and exceptionally welcoming every time i spoke to them. The check in and check out process were all quick and easy and i would highly recommend a stay here. It's pricing is great as well and they are close to the CBD!

This budget hotel exceeds my expectations. It is near to the domestic airport, McDonald's, supermarket, etc. The sleep quality is excellent since the bedding and pillows are all comfortable. It will keep you warm during winter.

Lokasi sangat baik. Berjalan kaki singkat ke kedua-dua hujung Acland St dan makanan lewat petang tersedia di beberapa tempat. Bilik itu sangat bersih tetapi meja sisi katil memerlukan lap tambahan. Banyak pilihan teh dan kopi berkualiti yang ditawarkan. Bunyi trem pasti boleh didengari dari awal pagi tetapi jika anda mencari pengalaman bandar, ia hanya berada dalam dengung umum bunyi Melbourne bandar. Meja Penyambut Tamu ditutup pada pukul 8 malam, jadi ambil perhatian perkara ini kerana Trip tidak akan memberikan butiran hubungan anda untuk penerimaan menghubungi anda dan mengesahkan maklumat ini. Perlu menghubungi kaunter penerimaan tetamu selepas kami masuk ke dalam bilik kami: tiada jawapan. Selepas berdering 3 kali, mengalah. Harap maklum, apabila Cosmo mengambil deposit bilik anda sebanyak $150, mereka mengenakan caj kepada anda sebanyak 2.5% yang tidak akan dibayar balik ($3.75). Ini adalah amalan perniagaan yang sangat cerdik (tidak sah, kami percaya) dan kami memberitahu mereka bahawa kami akan menghubungi Hal Ehwal Pengguna, kerana mereka juga menolak alternatif pembayaran tunai untuk mengelakkan bayaran ini (kerana Covid). Penyambut tetamu kanan sangat memahami dan dengan hormatnya mengatasi bayaran, tetapi ia adalah sesuatu yang perlu diberi perhatian. Mencemarkan apa yang pada asasnya, penginapan yang hebat di hotel bernilai baik.