Hotel berhampiran Danforth Ave, Toronto

Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

レストランはとても美味しくて、ホスピタリティも高くとても良かったです。客室もおしゃれですてきでした。

Clean room. Simple, easy to understand process. Perfect location for those visiting for sports event, or need Union Station access.

Stayed here recently and overall had a decent experience. The AC worked really well, which made the stay comfortable. The room itself was a bit on the small side even though it had a king-size bed, so there wasn’t much extra space to move around. I was a little disappointed that the room didn’t include slippers or a kettle, which I honestly expected. I did ask reception for hot water on one of the days though, and they were kind enough to provide me with a small cup, so service was appreciated. Breakfast was okay with a decent variety and a good range overall, although it was almost the same the next day and the fruit selection was slightly less impressive. Still, it was satisfactory for a short stay but needed a few improvements.

I had a hard time finding this place, but later I learned that it's better to use the updated map. It was clean. But unfortunately, my neighbors were a bit restless all night. Breakfast was without coffee, but overall you could have a snack.

I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo. Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing. It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street. Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.

I would like to make a serious complaint. On day two of my stay, I hung the ”makeup room” hanger on the door before I went out in the morning. When I returned to my room around 7:30pm I found out that the room was not clean at all. I went down to ask the reception to get housekeeping to clean my room and was told there is no housekeeping available at the hour. I have to stay in my room unclean. That was uncomfortable. This is the first time i stayed in a hotel that is unable to makeup my room upon request

First of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown. However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert. The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures. Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.