Ulasan Doubletree by Hilton Van

My husband and I have travelled to Turkey a half dozen times and usually stay in local hotels, and they have all been uniformly well run, with friendly staff and great food. When a dear friend invited us to his wedding in Van and suggested the Doubletree, we agreed since we are Hilton Honors members. Big mistake! It’s a large hotel with two small elevators. One has been broken for our 11 day stay, plus they have it worked on every day, very loud, very stinky. They initially put us in a room adjacent to the broken elevator, we had to move. The rooms smell strongly of cigarette smoke, no rooms have dressers. Our new room didn’t even have towels. No terry robes either. Worst designed shower ever - there is no way to stop water from flooding bathroom floor. Though the staff are attentive, and a few spoke a handful of English phrases, the food was ‘Meh’ at best. A chicken wrap was filled with the most intense hot pepper and after one small bite I choked for 15 minutes. The pepper disrupted my digestion for 24 hours. Breakfast is included, but you have pay extra for coffee! Maid service was spotty, though we got fresh water bottles everyday, they left the bed unmade, trash unemptied, and dirty, wet towels on the floor several days. Front desk promised to send up clean towels but never did. Note: the hotel has a convention center/ballroom. Engagement parties are often hosted on Friday nights, weddings on Saturday. Huge crowds, lines for elevator. They ran out of ice at the Saturday night party so no ice was available in the hotel for 24 hours. If you are sensitive to scented products, don’t use their soap, shampoo, etc. we usually care unscented products but didn’t this trip figuring Hilton provides good quality, unscented items. Wrong! What a disappointing hotel stay. The hotel does not come close to living up to the Doubletree Hilton reputation, yet they charge double what local hotels charge.