Hotel Mesra keluarga di Vienna

When we arrived the double room wasn’t available because of a broken window.They then offered 2 separate rooms next to each other. We obviously weren’t satisfied since we wanted to sleep next to each other. Then the lights in one of the rooms didn’t work so we went back to the reception and they gave us a room that was far away from the other one. When we asked if the double room would be fixed the next day, they said it probably would be but they‘re fully booked so we won’t get it. We the decided to check out and book another hotel last minute since the whole experience was not worth it.

Loved the hotel! For its price it has more than enough- beautifully designed, good lobby downstairs, free laundry and drier, coffee machine in the room~ Bed was comfortable, two pillows. It’s close to the tram that goes to the city center and to a metro station as well. The design deserves special attention, the hotel is also a good option for people who stay for a long time because it has everything to live. The view was also nice. Good soundproofing. One note - would not suggest it for shy friends, as its shower has a transparent door to the main room😅

Excellent location if u are traveling to/from Vienna via train. Just next door to the main train station. Can communicate easily to all local attractions by bus. Room is modern, spacious and well-equipped. Highly recommend for travelers taking trains.

We liked Hilton Waterfront overall but please see some good things and areas of improvement: - Leon and Maria at main reception are really good and excellent. They do everything to take care of guests and do best effort. Hilton Management should award them for their excellent job. - Natasha in Executive Lounge is also very good in her work. She looks at minute details and ensure every guest is taken care very well. She is excellent and Hilton Management please take note of her good work. - Overall Hilton Waterfront has water problem that is either extremely hot water comes or extremely cold water comes and it not easy to get it fixed. Please improve it. - Many things such as phone in room, lockers in Sauna area etc does not work and someone needs to check them on regular basis to ensure everything is seamless. Overall we liked it. Due to above mentioned people, we loved our stay and ignored any hick-ups.

Staying here now. A great location for touring the city. Metro station U1 (REDLINE) right outside hotel on the right and close to shopping area and museums, aquarium and street food/ market street. Kids friendly hotel (play room for little kids, not for 4 years old upwards). Staff not too friendly but I think this is due to busy period of the year & no time to carter to non-urgent matters. But if you manager to track down a staff & ask for help, it happens quickly. Clean lobby - water available for guest, coffee, tea, small lobby though, could run into people easily if crowded. Breakfast - good, clean, outside Terrence was open so good space. But a bit crowded by 8-9 am. Food variation, lots of different things and great for people who do not eat pork. Rooms -modern, clean, updated furniture. Pray it stays this way compare to past reviews 2019, 2020. Could be bit more dust-up; but hey its summer so open windows / dust is normal. TV very great size & distance from bed. Mini-bar / kitchen yay :-) kids were happy. Beds - very comfortable, sheets smells very clean, pillow- fluffy and smells clean fresh & new. No dirt under bed. I checked. Bathroom - oh I am surprised, cleaned , no mold on the bathroom tub, or shower area. I must say this was amazing. VERY CLEAN BATHROOM. Halls from Elevator - clean surprisingly no stains, no trash cans (thank goodness) and not smelling, it was very airy and spacious for tolling baggages back & forth. Elevator not dirty, mirrors / steel very clean. Windows big with lights, no balcony. Curtains very clean a bit dusty again. Overall I kept looking for something, but this time I have no major complain then perhaps friendier staff will be a bonus, but hey o one should stop your happiness. I would come again and recommend this hotel to my families and friends. Cheers, SCH DK

Perfect hotel for business trip! The room is very clean and modern, with nice bathtub. The location is great, everything is within walking distance. Would be nice to have a hair conditioner in the bathroom, now there is only shower gel and shampoo. Anyway, I’m sure I’ll be back.

Obsługa hotelu na wysokim poziomie, brak problemu z komunikacją w językach angielskim i polskim. Pokój całkiem duży, dobrze wyposażony, czyste ręczniki, zestaw do parzenia herbaty, zestaw kosmetyków. Świetna lokalizacja. Hotel bardzo blisko linii metra U3, którą można w kilkanaście minut dostać się na stare miasto, a także w odległości około 1 km do stacji kolejowej, z której można dostać się na lotnisko w 15 minut.