Hotel Romantik di Vienna

During our six-night stay at this hotel in July 2023, we had high expectations of a luxurious experience. However, the room quality proved to be far from what we anticipated, and it significantly impacted our vacation. Negative Aspects of the Room: The first impression of the hotel was positive, but as our stay progressed, we encountered numerous issues with the rooms: Malfunctioning reading lamp: One night, we discovered that the reading lamp was not working, and despite reporting the issue, it couldn't be fixed promptly. Non-functional phone hand-set: The phone in our room was unusable, forcing us to call reception through the base set with a speaker, which was inconvenient. Unstable and noisy beds: While the beds were comfortable, they were unfortunately unstable and produced bothersome noises with the slightest movement. Lack of curtains: Instead of curtains, the room had grey metal walls to darken the space, which gave the room a cold ambiance. Absence of carpets: The absence of carpets and the presence of only a grey or white surface added to the room's lack of warmth and comfort. Complicated room design: The design featured a moving door separating the shower from the living area, which never closed entirely, requiring constant adjustments to ensure privacy. Inconvenient towel placement: Towels were placed inside the bath, making it difficult to access them without having to climb inside or open the separation wall at a specific location. Tiny sinks: The sinks were so small that using them often resulted in water spraying back and leaving us wet. Confusing AC usage: Understanding whether the AC was on, off, or just ventilating proved to be challenging, as we had to rely solely on the sound it made. Water supply disruption: We got a notice one day prior, that a complete shutdown of water supply is planned for 3 hours from 10:30-13:30. Random light switches: The room was filled with light switches, and some of them worked unpredictably, controlling whichever light without any discernible logic. Insufficient lighting: Despite all lights being on, the room remained dark, making it uncomfortable for various activities. Despite the room issues, there were some positive aspects of our stay: Reception staff: The staff at the reception was commendable in their efforts to accommodate us. They were kind, attentive, and clearly well-trained in providing good service. They offered us several rooms, but there was nothing they could do as all rooms we saw had more or less the same problems. Breakfast: The breakfast buffet offered a wide variety of options, and most of the time, the breakfast staff provided excellent service. Location: Prime location near Donaukanal and 5 minutes walk from the Schwedenplatz metro station. It is within walking distance to Stephansplatz. The area feels safe and friendly at night. The sum it up I would not recommend a long stay at this hotel because of the rooms' low quality and the cold, dark, complicated

Loved the location of this place! I have stayed in Vienna before and this location was far more ideal, very close to the opera house, main square, Museums etc. We were on the second floor and yes there is no receptionist there all the time but we had an issue with the shower in our room and rang for help, 2 minutes later there was a knock at the door and the issue was sorted straight away. Great amenities in the room - coffee machine, kettle, Bottled water, sweets etc. There is a lift, but it is very small so if coming with suitcases you may have to take a few trips as I could only fit in with one bag.

This hotel is new, beautifully designed with the latest trend and very clean. The reception has a bar with plenty of space to relax and a very nice restaurant downstairs for breakfast. The area is a bit far from the center of town(10 minutes ride in the underground) but is near the Nashmarket so there’s plenty of restaurant to try. The rooms are clean , modern, comfortable and the bathroom very sleek with fluffy towels. Our room was facing a little children’s park so it was quiet. The breakfast was excellent and the restaurant had a terrace filled with plants. We wholly recommend this hotel for is friendly staff, great breakfast and modern rooms.

great place to enjoy the city. the property is located in downtown vienna. Sevice was good, breakfast brilliant and the lady at the front desk, really friendly so in total a good and pleasant stay after we changed the hotel, what we booked for our stay in vienna.

Our stay for the second time at Exe Hotel in Vienna was truly unforgettable, thanks to the exceptional service and hospitality provided by the team. Managers Florin and Ines went above and beyond to make our visit memorable, ensuring every detail was perfect. The entire crew, including Maia, Ariadna, and Álex, were amazing and professional, making us feel welcomed and valued throughout our stay. The rooms were immaculate and well-equipped with all the essentials, including a minibar stocked with drinks and snacks. The breakfast buffet was a highlight, offering a wide variety of delicious options to start the day. Additionally, the hotel’s location is ideal, with numerous restaurants, supermarkets, pharmacies, and the train station within walking distance, making it easy to explore the city. Thank you, Exe Hotel Team, for an unforgettable stay! We can’t wait to return.

If I could give more stars I would. This boutique hotel is truly amazing. The staff is very attentive, friendly and pay attention to details. The rooms have top notch quality bedding and everything else. The rooms have a vanity table for women to put on make up and there are so many details that are perfect. Nothing was overlooked. We found a hand written note when we arrived welcoming us along with a bottle of wine. The mini bar is included. And the location is fantastic. Right in the heart of it all by St Stephen’s church.

Lovely hotel, in a quiet area, opposite a lovely park and in easy walking distance to all tourist attractions and restaurants. Large room, very quiet, no road noise at all. Breakfast was lovely, with lots of choice, eggs, bacon, sausage and lots of pastries and fruit.

Great hotel. Spacious rooms and helpful people at the reception. Very convenient Location to get a tram or underground. You have to pay a one time €15 charge to use the wellness centre during your stay. Free apples was an unexpected bonus (My family loves them). Our booking was without breakfast as there are a lot of cafes and restaurants nearby.