Hotel berhampiran Koidl Vergnügungsbetriebe Gmbh, Vienna

A fantastic experience at the Imlauer Hotel in Vienna. I stayed in one of their standard , courtyard facing rooms which was modern, clean and very comfortable. The wifi was good and the airconditioning worked beautifully in the warm September weather. We were there for 4 days of meetings and used their hotel meeting room, which was set out perfectly and offered everything that we needed. Kudos to their awesome staff, who were friendly, efficient and always willing to help. A special mention to Lauren in reception, who provided us a bunch of restaurant recommendations, all in walking distance, which were all fantastic! She was always friendly and went out if her way to help us with anything that we needed - thank you Lauren! Also Balazs and Mirtin who helped us arrange the meeting venue and made sure we were 100% happy all of the time. The breakfast was great - a good selection and fresh. The hotel was pretty full when we were there but we never struggled for a table or queued too long for food. Pricing for our stay was high, but this is likely because of the large European conference happening in Vienna while we were there. All hotels were the same. I can highly recommend this hotel - clean, good location, tasty breakfast, great staff and comfortable rooms.

Loved the location of this place! I have stayed in Vienna before and this location was far more ideal, very close to the opera house, main square, Museums etc. We were on the second floor and yes there is no receptionist there all the time but we had an issue with the shower in our room and rang for help, 2 minutes later there was a knock at the door and the issue was sorted straight away. Great amenities in the room - coffee machine, kettle, Bottled water, sweets etc. There is a lift, but it is very small so if coming with suitcases you may have to take a few trips as I could only fit in with one bag.

I recently had the pleasure of staying at this hotel, and I must say, it exceeded my expectations. The first thing that struck me was the cleanliness of the rooms. Housekeeping did an exceptional job, ensuring that everything was in order and maintaining a high standard of cleanliness throughout my stay. One standout feature of this hotel was the complimentary mini bar. It was a pleasant surprise to find that not only was it stocked with a variety of beverages and snacks, but also that I had the option to customize the items according to my personal preferences. This level of flexibility and attention to guest satisfaction was truly impressive. The service provided by the hotel staff was another highlight of my stay. They were genuinely warm, accommodating, and always ready to assist with any inquiries or requests I had. Breakfast at the hotel was a delightful experience, especially the Austrian breakfast offered. The variety of dishes, including traditional Austrian favorites, was a treat. The quality of the food was excellent, and the attentive staff ensured that everything was replenished promptly. It was a great way to start each day of my stay.

I had a very nice welcome. I was allowed to bring my bike to the room. The room was really spacious and very nice breakfast buffet! Coffee machines were inefficient though :( I appreciated the quite area. Different kind of public transportation is still very close :)

the check in system is super terrible. We were waiting outside of the building for more than 1 hour to sort out this weird check-in issue. Because we can't find anywhere shows our room number. Then we called them, they online confirmed our order fisrt. After that we need to check-in online, upload our ID, also selfie, home address and so on. After that we waited agian until they chcked everything and gave us our PIN code of room. Because of this problem, we missed our restaurant and also the later plan. I have to say this check in system is super bad.

J'ai eu une mauvaise expérience avec cet hotel qui préfère ne pas embaucher des personnes pour faire le check in et de mettre une automate et une ligne help desk à la place. Puisque j'ai réservée via opodo j'ai pas eu le numéro de réservation de l'hotel que je dois introduire dans l'automate pour faire le checkin. Donc je me trouve bloquée avec ma famille. J'ai appelé le monsieur du help desk il m'a dit qu'il connait pas opodo et que je dois les appeler pour me donner le numéro. J'appelle opodo ils n'ont pas non plus le numéro. Le mr du help desk refuse de me fournir le numérp pour faire le check in et après plusieurs tentatives avec lui il m'a demander de lui transférer mon email de confirmation de la réservation pour vérifier. Finalement il m'a laissé entrer et faire le check in. L'apart est grand mais sale. Il n'y a pas de service de nettoyage comme pour d'autres hôtel apart. L'emplacement est excellent , à proximité des commerces, gares , arrets de tram/metro ...

Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying

First time for me in a Hostel and these guys made sure my experience was memorable. They were very welcoming and always smiling. The rooms were very clean, beds very comfortable. The lounge area had a lot of chill spots, a pool table, a fussball table. At the bar I asked the bartender to make me a cocktail that was not on the menu and he was more than happy to do so. I really appreciated that! The metro station is right downstairs, and you have 5 stations to get to the city center, which is really helpful because in the center of the city are all the tourist attractions except Schonbrun. They have breakfast every morning and you can choose to pay 7 euros to eat. Or not. Not the best breakfast I've had but it does the job. Also, another con would be that there is no other piece of furniture in the room other then the beds. I found myself needing a chair or a small table lots of times. Overall an awesome stay! Would totally recommend! I will definitely come back!

I stayed in this hotel with my family during the Easter break. The hotel is located 20 mins from the city centre but there is a tram station close to the hotel. The room is poorly lit and provide only thick blanket with no extra pillows. The hotel mentions air-conditioning in the description but they provide AC only during June to September. I believe they should have mentioned it clearly upfront. The hotel is on the busy street and so it was not possible to keep the window open during night time as we were initially given a room on the lower floor. We felt quite hot in the room and Beatrice the staff moved us to the higher floor next day where it was possible to keep the window s open without the noise. Overall it was pretty average and didn't feel like a 4 star property and the price we paid. I would have given it 2/5 but the extra 1 is only for Beatrice who helped us with the room.

Overall a great hotel and walking distance from the schonnburn Palace and zoo. The hotel has good service and well equip to rooms including and espresso machine for your daily coffee and tea in room. We food was also good as we only had breakfast. Overall size of the room was okay and it was quite comfortable. Lot of food options in supermarket in walking distance from the hotel. Tram and public transports are also available within walking distance from the hotel. I will definitely recommend this hotel for stay in Vienna. The price is quite value for money. We stayed for five nights in July 2022 and paid around 430 EUR excl Breakfast.