Hotel berhampiran Turkenschanzpark, Vienna

Quiero expresar en nombre de mi señora y de mis amigos que hemos estado alojados en su hotel de Viena, el trato excelente que hemos recibido por parte del todo el personal del hotel, y en especial del personal de recepción, una chica argentina, un chico italiano y un chico español. No ha palabras de agradecimiento por el magnifico trato recibido desde que llegamos hasta que nos fuimos. Mil gracias y en especial al recepcionista Juan. Un placer encontr**** personal tan amables en un hotel. Un saludo cordial.

Stayed here for 5 days delivering a training course for an outside company. Hotel is in a great location, underground 5 min walk away, tram stops outside. 10 min walk and you are in the heart of the city. Hotel is very pleasant, nicely decked out with a great ambience. The staff are wonderful, from reception to the bar and restaurant always smiling, very attentive, friendly and professional. Some of the best Hotel staff I have ever encountered, a big plus for the hotel. Food is very good, great quality, presentation and taste. This has been best Hilton I have stayed in, and i have stayed in a few. Thank you for making my trip to Vienna even more memorable.

Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying

This hotel was reasonably priced and in a safe location. There were several restaurants within walking distance and also a little grocery store across the street. It's not right in the middle of the action of Vienna, but those hotels are more expensive. We usually took about a $10 Uber ride to get to the downtown area. The hotel was very clean and quiet, except I could hear toilets flushing upstairs. The rooms are rather dated, it definitely had an '80s feel to it. The breakfast was delicious and served by a very nice staff. They had lots of breads, meats, fruits, etc and you could also order eggs cooked specifically for you. The staff at check-in was friendly, but no one ever offered to help me get a cab or get my bags out of a cab for me. I feel like they would have helped if I asked. The furniture in the entire hotel seemed worn and cheap. Every chair I sat in felt like it might collapse. They could certainly use some updating. For what it was I would recommend it.

Overall a great hotel and walking distance from the schonnburn Palace and zoo. The hotel has good service and well equip to rooms including and espresso machine for your daily coffee and tea in room. We food was also good as we only had breakfast. Overall size of the room was okay and it was quite comfortable. Lot of food options in supermarket in walking distance from the hotel. Tram and public transports are also available within walking distance from the hotel. I will definitely recommend this hotel for stay in Vienna. The price is quite value for money. We stayed for five nights in July 2022 and paid around 430 EUR excl Breakfast.

The location is the best! Environment also very near to supermarket and transportation. Drinks, food, everything nearby and is so convenient. Even night time go back also very safety as the location is in the middle of city. 1 more things I like is to drink the refresher drink and snack provide from the hotel every morning before I leave the hotel.

I had a very nice welcome. I was allowed to bring my bike to the room. The room was really spacious and very nice breakfast buffet! Coffee machines were inefficient though :( I appreciated the quite area. Different kind of public transportation is still very close :)

Nous connaissions le groupe citadines en france et nous n’avons pas été déçus de leur service à Vienne. Au niveau des appartements, nous avons testé studio de luxe et studio superior(avec terrasse) pour 3 personnes. Les appartements sont spacieux, décorés avec goût et la literie est comfortable (même le canapé-lit). Au niveau de l’emplacement, même si un peu excentré, la proximité avec les transports est parfaite. Le tramway 1 se situe à 2 minutes à pieds et vous permet de rejoindre le centre en moins de 15 minutes. Il y a plusieurs supermarchés a moins de 500m. Si vous possédez une voiture, quelques points à connaître: le parking de citadines est très petit et très vite plein donc a réserver tôt (le parking le plus proche est cher 3,60€/ heure 36€/jour). Dans la rue, le stationnement est gratuit le week end et la nuit de 22h à 7h. Si il y avait juste une remarque à faire c’est la machine à café. Cette dernière possède des capsules particulières (format professionnel nespresso) introuvables dans le commerce (seulement en ligne), il faut donc les acheter par lot de 4 a 3,70€ a l’accueil. Je recommande.

Esperienza eccellente in coppia. Prenotato 4 notti presso questo Hotel per me e la mia ragazza, e devo dire che ne siamo rimasti estremamente soddisfatti. Punti a favore: - Camere nuove, pulite, spaziose (noi avevamo la standard e si stava benissimo), controllo temperatura direttamente dall'interno, condizionatore efficentissimo ed intuitivo, doccia ampia, minibar, cassaforte e tablet da cui controllare la TV e altre funzioni. - Posizione strategica a dir poco, davanti la fermata della Metro U1 che arriva in centro in 15 Min, bus e tram. - Tranquillità. Camere insonorizzate perfettamente, non abbiamo sentito un minimo rumore né dall'esterno, né dal corridoio, né dalle altre camere, aspetto che ho apprezzato moltissimo avendo il sonno leggero. - Palestra, seppur piccola, essenziale ed adatta ad un breve workout per chi non volesse priv****ne anche in vacanza. - Refill acqua infinito alle fontanelle in reception, anche se a detta dello staff l'acqua dei rubinetti di Vienna è potabile. Lati negativi: Anche se la nostra esperienza resta da 5 stelle, credo sia giusto sottolineare alcuni aspetti che potrebbero essere migliorati per rendere questo hotel impeccabile. - Colazione: 21€ a testa è una follia, non so cosa offrissero ma a quelle cifre nemmeno mangiando all'Hotel Sacher in centro. - Ascensori: utilizzabili solamente scannerizzando la tessere della propria camera, metodo sicuramente intelligente per evitare intrusi nell'hotel, ma a volte scomodo e malfunzionante, e in generale gli ascensori funzionano un po' macchinosamente. - Mancanza di un armadio in camera di qualche cassetto, seppure abbiamo apprezzato molto quella sorta di appendiabiti a cielo aperto all'ingresso. - Staff pulizie scortese al checkout: nonostante alla reception ci avessero detto che il checkout fosse possibile fino alle 12, già dalle 9 una signora delle pulizie è venuta a bussarci, ripetendo poi verso le 10, anche dopo averle detto che eravamo in fase di uscita e avremmo liberato la stanza per tempo. - Connessione alla TV: nonostante avessimo seguito la guida per connettere il telefono alla TV tramite Miracast, non ci ha funzionato nulla, abbiamo riprovato più volte ma niente, avremmo potuto domandare in reception ma alla fine non ne abbiamo avuto bisogno.

Ich war mit meiner Mutter zu einem Konzertbesuch hier. Die Lage ist hierfür Top da das Hotel gleich neben dem St.Marx Stadion ist. Die Zimmer waren sehr sauber und modern, die Betten sehr bequem und weich, das ganze Hotel duftet sehr gut, die Rezeptionisten sind kompetent und freundlich, und das Frühstück war Top! Viele hausgemachte Aufstriche, alles frisch und stets aufgefüllt und sogar ein hausgemachter Gugelhupf war mit dabei. Auch die Kellner beim Frühstück waren, und das obwohl sehr viel los war und sie nur zu zweit waren, sehr aufmerksam und freundlich. Sehr empfehlenswert!