Hotel terbaik di West Lombok Regency

perjalanan kesini dapat ditempuh dengan damri dari airport dan diantar sampe depan hotel, pertama kali sampai disapa oleh resepsionis yang ramah. kamarnya bersih

Kamar mandi bau, airnya kadang kecil, tp air panasnya bekerja dengan baik. Penerangan kamar kurang shg kamar terkesan seram. Fasilitas kamar cukup lengkap ada toiletris dan coffee maker, tapi kami mendapatkan sprei kami berlubang dan tancapan listriknya tidak banyak/tersembunyi. Di dalam kamar cukup bersih tapi fasilitas di luar kamar spt kurang terawat, air kolam renangnya berwarna hijau jadi mikir lagi mau berenang. Untuk lokasi cukup baik dekat dengan banyak pusat oleh2, cocoknya utk hari terakhir sj sebelum ke bandara.

We wanted to stay in the city one night before our flight next day. Front desk ladies are lovely. No chance using the pool cos we just want to relax cos we came from Gili island. Walking distance to Mataram mall and many nearby local restaurants. Only cons is our room facing the main road so can hear passing cars but still a recommended hotel. and thank you for the birthday cake :)

A local 4-star hotel with just a so so location and service. Location was said quiet close by many food options but there is better location than this hotel. As for Service, I asked for the price for whole day rental for a car and front desk said someone will call me to my room but it turn out no one really call me. Amenities just below par, towel are old. No hand or face towel, or maybe this is just the hotel standard. The floor where I stayed, is dark and did not give good impression.

Beautiful resort themed hotel. It was very nice stay. We love the pool. Only cons we faced is location, far from major landmarks but we managed to hire motorbike from hotel (50K/day) and able to commute around.

We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of attention and supervision of senior staffs. 80% of staffs in-charge during breakfast were trainees. Egg station, pancake & waffle station, even ”gorengan” station conducted by trainee who started their training program just in 5 days and there was not a senior staff who supervised there. 100% guests were Indonesian (local). we stood in a crowd just for gorengan and omelet, there wasn't any marking of queue nor any motto ”first come first serve” nor ”menjaga jarak” I did order, trainee said “wait a moment or we deliver to your table”. Less than 5 minutes I came back, but another guest took my gorengan. trainee said “wait a moment we deliver to your table”. I came back, she said “gorengan has delivered but to a wrong table” (me sigh). I ordered again and told her will be back less than 5 minutes. when I came back, gorengan have taken by another guest. I decided to wait in gorengan stall, and still other guest took the gorengan, even more there was not a single word came from the trainee suggested the guest to “get in line”, and it took 1 hour just to have 5 slices of gorengan *after struggling and complaining. I had no idea, either the trainee didn’t understand about first come first serve or didn’t notice about who to be served in a queue (Executive Chef & FBM have you trained your trainee how to manage the crowd?). Hotel should be more concerned of PIC in a crowd station, at least could be anticipate the occupancy during busy weekend, hire DW or recalled the worker (WFH) whom have skills and knowing how to handle the crowd just to assist over the weekend. mostly guests were really don’t care about ”getting in line”, what a shame on the guest who insisted getting in line but kept ”ditikung”. the excuse of ”we are very sorry there were many guests” should not be occurred if senior staffs in-charged in a “favorite” station for local guest. Never let your guest leave unhappy

Service is a skill, Hospitality is a spirit. Dayu as trainee able to show empathy in providing the best service to guest need. Kalo kalian cek in di hotel ini, kamu akan paham maksud saya. Best Regard, Gerald #107 Periode stay : 21-22.09.20

Friendly Hotel since long time ago, Clean the AC , the net /WIFI is excellent. The food especially the croisant so tender and delicious. The santika hospitality is very toucahble especially mas Komang , in resto area also in security and in the front desk mas Azhar and others. Hopefully I will come back again thanks all

Staff try very hard to be friendly and helpful. Breakfast wasn't incredibly fancy but it tasted good and had nice touches like actual wheat bread. Near lots of shops and street food, there's not a lot for tourists in this town but this is probably the best neighborhood to be in if you are passing through. The room was nice and clean, only bad part was the mattress needed replacement. Maybe as things things pick up post-pandemic they will fix that.

Hotel pulito e moderno in una posizione perfetta, personale molto gentile, perfetta pulizia e ottima colazione. Eravamo di arrivo dal porto di lombok diretti al porto di Bangsal per le isole Gili visto che le barche si fermano alle ore 16 dovevano cercare posto per passare la notte ed è risultato un'ottima scelta