Hotel 3 Bintang di Willoughby

We recently stayed at this courtyard for my daughter's wedding. They have six kids between the ages of 14 and 5. They requested adjoining or at least rooms close together. When the checked in, they put the kids on a SEPARATE FLOOR! They refused to change their room assignments. They even offered to wait for a room to get cleaned, but they wouldn't switch the rooms. We happened to be staying on the same floor so the kids were just a short distance down the hall from us. In addition, they were out of coffee for the rooms so we could choose the nasty ”complimentary” coffee in the lobby or drive/walk to Sheetz for coffee in the morning. One of the benches in the front was broken, the elevator sounded like it was about to give up the ghost. Everyone we encountered seemed nice enough, however the hotel was very disappointing.

Great location. Right by freeway & restaurant's. Has laundry on site. Very nice staff.

I stayed here twice recently - once heading west and then heading back home. It was convenient to the highway, which was one feature that I was looking for. On my way out there, I was on the phone with the day desk to relay that I might be getting in a bit late, but wasn't sure if I could make it due to snow on the way, etc. He was very professional and courteous and helpful on the phone - it almost made me feel like a friend. When I got in at night, the night clerk was courteous, and everything went well. The room was no frills, and the bed a bit firm, but I slept well with no issues. The room was clean and served its purpose. The staff were good, as the day guy I talked to on the phone was at the desk in the morning and remembered that I was having difficulty in getting there the evening before. I also got a coffee from the coffee bar set up in the lobby to get me on the road. As I was quite satisfied with the room and staff and location - I reserved a room for 2 weeks later upon my return. I upgraded to one with a fridge and microwave since I had food with me. This also had a little writing desk, which I found useful. Again, staff were courteous - the day guy remembered me and greeted me, and the cleaning woman the next morning was very friendly and said that she remembered me from my earlier stay. As it was convenient, courteous and clean, I will be staying here again as I travel through Ohio.