Hotel Zagreb dengan Spa

Very good location, very spacious hotel with great rooms! A bit on the traditional design but OK for most needs.

Ich kenne das Hotel schon seit vielen, vielen Jahren, seit sicherlich 2005 und habe dort sicherlich schon einige Dutzend Mal genächtigt. Zuletzt vor etwa 2 Jahren. Aber so abgewohnt wie das Hotel heute ist, verdientes nicht mehr den Namen WestIn, denn es entspricht nicht dem hohen Niveau, welches mit dem Namen Marriott verbunden ist. Als sogenannter ”Prefered Guest” wird mir nicht, so wie üblich beim Einchecken die Creditkarten Sicherheit abverlangt, nein, es wurde der Sicherstellunsgbetrag gleich in voller Höhe abgebucht. Beim Check-out wurde der gesamte Rechnungsbetrag nochmals in kompletter Höhe abgebucht. Erst nach vehementer Reklamation wurde mir der Sicherstellungsbetrag wieder gutgeschrieben. So ein (schlechtes) Service habe ich noch in keinem Hotel erlebt und schon gar nicht bei Starwoods- Marriott, wo ich bereits mehr als 200 Buchungen hatte. Das Zimmer und insbesondere das Badezimmer mehr als abgewohnt. Allein die Kleiderbügel würden in einem 3* Hotel bereits im Abfall landen. Auch mit der Sicherheit nimmt man es in diesem Haus nicht sehr ernst. Der Aufzug kann von Jedermann benutz werden. Es wird keine Zimmerkarte abverlangt. Somit kann jeder von der öffentlichen Garage bis zu jedem einzelnem Stockwerk ungesehen die Etagen aufsuchen und hat freien Zugang zu allen Zimmen. Meim Wunsch, ein Zimmer mit Blick auf Altstadt wurde auch nicht entsprochen. Somit ist für mich alles klar. Ich werde nie mehr im Westin Zagreb nächtigen. Sicherheit Null und abgewohnt mit Investment Stau.

Hotel is ok, reception staff is teribble, every day we had some problems with receptions. Non cleaning our room, not making good reservation, trying to charge additional cost for brekfast, even if we booked staying with breakfast... Deifnitly not good service for Hilton hotels...

Sangat sesuai untuk penginapan semalaman untuk mendapatkan penerbangan awal. Bilik dan mandi apa yang anda perlukan. Tidak ada yang menggembirakan. Kek pada sarapan bufet sangat sedap.

We reserved 2 nights in this Beautiful boutique Hotel in central Zagreb The hotel is perfectly kept and offers meals in a very nice Restaurant also a Spa offers Thai Massages Our room was Luxury contemporary decor one of the best beds and pillow selection i ever experienced generous coffee / tea facilites and bathroom amenities In all luxury furnished room hall and Bathroom out only complain is that airconditioned is turned off in winter months and rooms lack of good ventilation even outside temperatures could be freezing Breakfast and coffee were excellent and Degustation menu for dinner was quite good and served in a beautifull setting

We stayed here for 5 nights following Rally Croatia. It is a very modern hotel and spotlessly clean. The bedroom is very spacious with a large bathroom. We were on bed and breakfast and the selection each morning was varied with something for everyone. We had bar food several times and could not fault anything. The staff were one of the best teams I have ever encountered. One particular waiter stood out for his professionalism and banter and that was Hrvoje. He is a credit to the hotel and nothing was a bother to him.

The staff were excellent. The breakfast was good. It was a flat 20 minute walk into town. We would describe this 2 bedroom apar**ent layout as quirky. One room had a glass wall so exterior light made it difficult to sleep. All rooms had locking doors except the shower room which had no door. The kettle which had a short lead, could only be plugged into the bathroom floor plug. Although quirky we enjoyed the stay. They gave good instructions on how to enter the apar**ent after late arrival and were accommodating when we took longer to pick up car than expected. None of the 3 tv’s worked but helpful staff got the main one working. Staff probably need to dial the room in to check that everything works.

The hotel was ok but we were not happy with the dishonesty of the housekeeping. My friends left behind an envelope with money which was meant to pay our tour operator on the table in their room. They remembered half an hour later after we left the hotel. Our guide called the hotel but they said it is no envelope to be found. The envelope contained EUR 430 and it had names and amount written on it. It is also bulky so it is not possible for housekeeping to miss it or for them to think that the envelope is for them. We only stayed there a night and it is improbable that anyone would leave a tip that is much more than the cost of the hotel stay. I hope this serves as a warning to potential guests that they be wary of dishonest housekeeping in that hotel.

Honestly, we were not sure what to expect considering the relatively low price of the hotel. When we arrived, we were impressed from the first moment. We left the car in the free parking lot, checked in quickly and went to the enormous room with a bathroom the size of my childhood bedroom! The hotel is not located in the center of the city but the tram is right outside so getting to the center is easy. However, we were really just there to sleep during a stop on a long drive. To that end, the hotel was perfect. The beds were so comfortable, I slept better than I do at home (according to my smart watch). The shower had great pressure and although we didn't use it, the room had a jet tub. I noticed a few reviews with complaints about the breakfast. I don't know if they were at the same hotel. This was a super upscale breakfast that was so good, it shocked us. The hot and cold options were excellent. The variety was really impressive. Everything was fresh and delicious. We were actually sad to leave but we had to get on the road. We will absolutely stay here again when we are in Zagreb

住了兩天，沒有服務，客房浴巾衞生根本沒有打掃！帶孩子去游泳池，服務員的態度極其惡劣，衹針對中國人，一屋子人，非説我們説話聲音大，特意錄了視頻，壓根兒不是我們的聲音，特別過份！感覺對中國人種族歧視了有點！不滿意這裏的服務！提供一段泳池視頻，大家可以看看到底我們怎麼吵了，把按摩SPA安排在泳池邊上，又不是泡澡，怎麼可能沒有聲音！入住時候你可以寫清楚不允許孩子入住，游泳不允許出聲的聲明啊！太可笑了，這視頻裏基本我們的孩子沒有任何聲音，服務員進來就直奔我們讓我們提醒孩子小聲，可是我們壓根沒吵！一次一次的！這是體驗感最差的酒店！ 服務：幾乎沒有服務 更換毛巾 打掃衞生都沒有 衞生：還不錯 環境：實話實説環境還OK的 設施：也還可以