Hotel Dengan Pools di Jilin, China

Our butler provided one-on-one travel advice throughout our stay, including daily updates on the opening/closing of Tianchi Lake during the rainy season and park weather announcements. They proactively planned alternative rainy-day activities, demonstrating excellent problem-solving skills. In August, Changbai Mountain experiences frequent rain and fog, and we were so grateful that the staff promptly informed us about Tianchi Lake's closure, saving us a wasted trip. Our rainy-day itinerary was well-arranged, making the entire journey worry-free and effortless. The hotel's location is excellent, and the facilities are quite comprehensive.

This was the most satisfying hotel we stayed at during our trip to Changbai Mountain Wanda Resort. The room was spacious, with a separate walk-in closet. The sofa and coffee table were perfect for enjoying some tea and relaxing. There was also a reading sofa by the window, a desk, and a lamp, all well-equipped. The chair was very comfortable, making it ideal for reading and writing. Front desk staffer Xiao Ying was warm, thoughtful, and professional, answering all our questions. We received a complimentary breakfast, and our two children really enjoyed the buffet. The restaurant opens up to a lawn with lush greenery – very chill. There were plenty of benefits, but the only downside was that each perk could only be used once per hotel. The next day, we switched to the Hyatt, and it was such a downgrade – the room was small, dimly lit, had no desk lamp, and the service was non-existent.

Right at check-in, we were given two warm bottles of Changbai Mountain mineral water. The room was standard, and the heating was very strong – we had to sleep with the window open. The hot springs, however, are in a separate building, and you have to walk through the lobby on the ground floor to get to them. The lobby and the breakfast area on the second floor weren't warm enough, making it easy to catch a cold after coming back from the hot springs. The hot springs themselves are communal and only have a few small pools; it's not really worth going unless you just want a quick taste of Changbai Mountain's hot springs.

Five-star rating! We stayed at Shangri-La Changchun with our whole family, including seniors and children. The service throughout our stay was exceptionally warm and attentive. I must specifically commend several staff members! 1. The poolside staff were incredibly thoughtful. In the early morning, there was already a dedicated attendant on duty. When my elderly family members were swimming, a staff member proactively offered dry towels. They were gentle and friendly, showing great care for the seniors, which was a heartwarming detail. 2. The experience with two front desk staff members was excellent: one was Tang Yue, and the other was Feng Yanyu. Both ladies were enthusiastic and patient throughout, meticulously guiding us on nearby attractions, taxi routes, and tips for visiting the morning market. I especially thank Ms. Feng Yanyu, who proactively added me on WeChat, telling me I could contact her anytime for any assistance. Her thoughtful and thorough service made us feel exceptionally secure while traveling away from home. Special thanks to her! 3. The concierge staff at the hotel entrance were professional and enthusiastic. They proactively helped us with our luggage upon arrival and hailed taxis and opened doors for us when we went out. Their service was perfectly measured, showcasing the professional standard of a five-star hotel. The hotel's location is superb, right next to a commercial area, making it very convenient for going out and dining. From the pool to the front desk and the doormen, every employee was gentle and courteous, with attention to detail evident everywhere. It's perfectly suited for stays with seniors and children. We will definitely choose this hotel again next time we visit Changchun. Highly recommended!

The room was excellent. The breakfast selection was a bit limited, but the butlers, Joy and Eric, provided thoughtful service. The room had a great view, and I really enjoyed the hotel's outdoor hot springs. The indoor massage pool was also fantastic. I've stayed at other Park Hyatts before, but the Changbaishan Park Hyatt offers exceptional value for money.

The hotel room was large and spacious, clean and tidy. The butler provided full-service tracking, offering us many suggestions and assistance during our vacation. Staff in the rooms, restaurants, hot spring pools, and lobby were all warm and polite, providing an exceptional emotional experience that made us feel very cared for. Our stay was a perfect 100%! We're especially grateful for the fruit and thoughtful little gifts from the butler. Due to time constraints, we only stayed for three days. We'll definitely come back to Crown next time if we have the chance – it truly lives up to its name as the 'Crown of Crowns'!

The hotel exceeded our expectations, especially for families with kids. There are plenty of amusement facilities within the complex, and we even caught a fireworks show. A special shoutout to our butler, Qixi, who provided exceptional and attentive service. They answered all our questions, proactively shared local information and hotel details, and promptly resolved any issues, which really made up for some of the hotel's shortcomings.

Upon check-in, the front desk agent upgraded us to a Pine View room, and what a sight it was – beautiful pine trees as far as the eye could see from the window. We stayed for 3 nights and received 3 hot spring tickets. Although my child isn't a fan of hot springs, they absolutely loved the kids' water play area. During our stay, it was also my child's birthday, and the hotel surprised us with a welcome fruit platter and even complimentary birthday noodles when we went for dinner at the restaurant. All the hotel staff were incredibly enthusiastic and generous with their hospitality. The only minor drawback was the low water pressure in the shower, which made bathing a bit less comfortable.

My first impression upon arrival was the front desk service. Elva was gentle and polite throughout, not perfunctory at all. The check-in and check-out processes were completed in just a few minutes, and she even proactively offered to help with my luggage. She meticulously explained details about parking and breakfast times. The service was professional and heartwarming, which instantly gave me an excellent overall impression.

The overall environment of the resort is pretty good; it would probably be even better in the summer. The service is exceptional, with everyone paying great attention to detail. However, as a mom looking for a weekend getaway with my child, I found the activities to be just so-so. The snow activities themselves are free, so any amount of fun is a bonus. The hot springs, though, were really disappointing. There are only a few indoor pools, no high-temperature areas, and more importantly, they didn't feel like actual hot springs! 😦 The outdoor iron pot was impossible to use due to too much debris. From a value-for-money perspective, it's not the best choice for a weekend trip. And the kids' play area... sigh.