Hotel Dengan Pools di Jilin, China

The five-star rating is for Zongzi (a staff member). They arranged for my luggage to arrive early, and the person who took over for me was excellent. On the downside, when checking out, there were a lot of staff members asking for good reviews. If a service is good, I'll naturally give one. For example, last time, they charged me 12 for the mini-bar and still asked for a good review, which I really didn't want to give. Otherwise, this time, I really felt like giving a 2-3 star rating. Some of the front desk staff I encountered this time were a bit lacking. It feels like the more I come, the less attention I receive. This time, I didn't get a room upgrade, though they did give me some fruit. If there's an empty room, they should definitely upgrade to improve the experience. For breakfast, if one portion is provided, it would be great if another could be offered for VIPs. None of the four of us went to eat. 1. There was an issue with the pillows in the room. I was too lazy to complain about it, but you can see in the video, there were hard lumps – I don't know what they were. If it weren't for Zongzi's excellent service, I would honestly consider giving a 2-3 star review. The Vianna next door is half your price, and their service was better when I went. But maybe it just depends on the person. 2. I overheard a department responsible for external car services – I don't know what it's called. This was a particularly unsatisfactory issue. They were complaining about a guest who parked to go upstairs to get something, saying that just because a guest spends a hundred yuan, they act like they're superior. To complain about guests when you're in the service industry – that's really not the standard you should have. Everyone has urgent matters sometimes. To speak ill of guests behind their backs, especially when you're supposed to be the best hotel in Jilin, is unacceptable. What's wrong with spending money? The hotel rooms aren't even worth this price; what you're paying for is the service. And then you talk behind our backs and nitpick.

This is the second time we stay in this hotel. Staff is friendly and helpfu as usual, and rooms are confortable. We appreciate the location, as the metro station is downright under the hotel building and there are a lot of small restaurants for breakfast or dinner nearby. Unfortunatelly, because of winter temperature, we could not enjoy the rooftop.

It's very good and cost-effective. We stayed in a twin room with two single beds and a massage bed. The view was great and it's most suitable for two adults and one child. The hotel gives you a bathing ticket. For an additional 49 yuan, you can have a basic bathing service. We tried the bathing service and it was very comfortable. If you are interested, you can also buy a more expensive package for better results. There is also a hot spring on the sixth floor. This spring water seeps out from 300 meters underground and is a branch of Changbai Mountain. The water quality is indeed very silky. The buffet is very rich. We didn't have the dinner buffet, but the breakfast buffet is included in the room rate. This is the most unobtrusive buffet I have ever had. There are many choices, the portions are large, and the taste is good. You can try the freshly steamed ones. Sea urchin dumplings. Overall I feel good and will recommend it to my friends!

Wanda Plaza is just around the corner. It's a 10-minute taxi ride to the high-speed rail station, and even after an evening of shopping, you can walk back in just 10 minutes – incredibly convenient! There are also several convenience stores nearby, making it super easy to grab some soy milk and *youtiao* for breakfast in the morning. The room was clean, and the bed was so comfortable I didn't wake up with any back pain. Abby was also very responsive, and I'd definitely want to stay here again on my next visit!

My recent trip to Changchun led me to stay at the Shangri-La, and the experience was absolutely fantastic! I have to give a special shout-out to the front desk service – it was incredibly efficient and thoughtful throughout. The staff always had a warm smile, patiently answered all my questions about local transportation and dining, and even proactively helped me arrange an early check-in. Their professionalism and warmth made me feel completely at ease, which is so comforting when you're away from home. The thoughtful room details were also a huge plus! The alarm clock by the bed actually has a built-in wireless charging function. I could just place my phone on it to charge – no more fumbling for chargers or dealing with tangled cords. For someone like me who often forgets their charger, this was incredibly practical. The room itself was clean and tidy, and the bedding was comfortable. These two extra-special touches made the experience far exceed my expectations. I'll definitely choose to stay here again on my next visit to Changchun and will wholeheartedly recommend it to my friends!

It's truly a positive development to have a hotel of this caliber in the Northeast region. The facilities are excellent, the amenities are top-notch, and the service was good. My child went down the slides over fifty times and wanted to keep playing the next day! It's a shame we only booked one night, but we promised them we'd return. The service was good overall, but some amenities are still being progressively added/improved. For instance, after the hot springs, there were no assisted bathing services like body scrubs or milk baths, which made the relaxation experience feel a bit incomplete. Also, evening entertainment options around the hotel were a bit far to reach on foot. We look forward to seeing further development in the future.

Nice hotel and great location beside The Hill mall. Also a few malls opposite the road. Bustling at night and convenient. Polite staff and nice service. Bathroom and separate toilet was nice and clean.

After a trip to Changbai Mountain, we stopped over in Changchun for two nights on our way back. After a long search on Ctrip, we finally settled on this hotel for two reasons: the TV series 'A Lifelong Journey' was filmed here, and it's a garden-style hotel. Our two-night stay certainly didn't disappoint, though our only regret was that it was too short. The hotel is located on Nanhu Street, directly opposite Nanhu Park. Bus G252 stops right outside the main entrance. The nearest subway station is a bit far, about two kilometers away, so we mainly relied on ride-hailing services for getting around. Our room in the main building wasn't large, but it was well-equipped and very clean. It seemed to have been renovated a few years ago. Staying here, you can actually sleep with the windows open at night without needing the air conditioning. Breakfast was also decent, but the dining area seating was predominantly round tables. The à la carte dinner at Bailian Hall was excellent. While a bit pricey, the taste was absolutely superb! It's best to stay for at least three nights here. That way, you can take a complimentary ride on the hotel's electric buggy to fully explore and enjoy the premises. The hotel is truly enormous, covering an area of 1290 mu (approximately 212 acres), and comprises over a dozen buildings.

I came to Jilin for the Jilin Marathon and stayed at this hotel. Firstly, it was close to the starting point, and secondly, it was also close to the Songhua River, less than 10 minutes' walk away. The Songhua River is a tourist attraction worth visiting. The room facilities are also satisfactory. But I was here to run a marathon, so it was difficult to check out before 12 o'clock. Over the years, no matter where I went to run horse races, the local hotels would offer late check-out, but the owner of this hotel alone said no, and required a delay fee of 30 yuan per hour. However, fellow runners who stayed in other hotels could extend their stay to any time for free. Even though I repeatedly communicated with the boss about whether the check-in could be delayed and told him that the government had called on hotel owners to provide free late check-out, he still disagreed. So, if you are running a marathon, you should carefully consider this hotel next time.

The hotel facilities are great, with a hot spring and comfortable rooms. We also booked a handpan experience and a photoshoot, both of which were good. The only suggestion I have is that I'm not sure if management has set some strange KPIs, but the experience of staff asking for positive reviews was not great, especially since they asked to mention specific names. No wonder the comment section is full of names being mentioned, but honestly, the service wasn't memorable enough for me to recall any names. Each staff member was diligent and did what they were supposed to, but most of them didn't have a smile on their face. Whether in the restaurant or other areas, the staff seemed very flustered, hurried, and expressionless, which doesn't really fit the vibe of a resort hotel. Interestingly, the outsourced services like the handpan instructors, hot spring restaurant staff, and photographers showed a bit more warmth and naturalness. Management really needs to consider why this is the case.