Excellent experience overall. The staff is really nice, and the room is has one of the best views, we can see the castle just by looking outside the window!!! one bonus point is that its right next to the restruant which makes the whole celebration very special
A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
The hotel is approx 7 mins from the nearest reading station. It is near to Oxford and Bicester village and if you planning for a visit to either those place, worth to stay.
There are plenty of shops and eateries around and there’s a Tesco express which make our stay convenient.
There’s only 1 point, the hotel is without lift, if you have big luggage, and you will need to bring that up to the room yourself.
We had two nights at the Hotel for our wedding Anniversary and it was fantastic. The hotel is lovely, nicely decorated, clean and comfortable. The first night we had an evening meal in the restaurant which was delicious and good value. Breakfasts were also great. Many thanks to all the friendly staff that made our stay special. We would definitely recommend it and would be happy to return.
Spacious rooms with good amenities within historically beautiful buildings with sympathetic extensions. Massive car park and quite rooms. Very responsive and interactive staff ensuring a positive experience at anytime (we arrived at 10:30 pm). In house breakfast has superior taste and the Chef has excellent mastery of the Classic English Breakfast.
Very good in terms of location, A nice little walk to the centre but far enough out that you don’t really get the noise of the late night drinkers (sat/friday). The room was a decent size for what we paid, nice shower and bathroom small but good for the money we paid. However, the room was really really hot. We had to sleep with both windows open, AC didn’t work at all. The TV has all the normal channels and it worked perfectly. The coffee machine area downstairs was helpful however they didnt give us any cups, put any available out for people to grab or tell us that they even had any. No tea bags or little things of milk which would have been helpful. The machine does make tea however we both werent sure how useful/good it would have been. I would definitely recommend this hotel for a cheap stay in reading.
The Hotel was incredible good located, the Garden surrounding the Hotel was amazing. The breakfast was quite full and also the food was fresh.
The bar tender Silvester was amazingly kind, and he was really keen on preparing all cocktails. The receptionist Walmer was also so kind, we forgot the charger adapter and he gave us one! Also he was always prepared to solve any questions we had!! Our experience was much more of what we were expecting. I definitely recommend this Hotel, not only for the building but for all the staff!! Definitely my Number one come back 🇦🇷
GGuest UserHotel booking came with free breakfast. Staff were really friendly and helpful. Breakfast was buffet that included eggs, baked beans, toast machine, tea and coffee machine and juices, there was also a mini hun that had water and towels on hand. Next to the hotel ins the Atlantis restaurant that had amazing food and cocktails as well,
KKatherine MorganHotel really well situated for the motorway and for Newbury station.
The facilities are really good, and service received from the moment we arrived from the very friendly and helpful member of staff on reception.
Really lovely breakfast with a great choice of food. Will definitely be returning
EEmeraldSkiesA beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
GGuest UserPros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
GGuest UserAfter picking up our rental car at London Airport, we drove straight here to check in. There's parking available in the courtyard; you just need to register your license plate at the front desk and pay £5. All the rooms are on the ground floor. Breakfast was decent and perfectly sufficient before heading out for the day's activities.
NNaliyouxiaoyuBooked the family room and was incredibly satisfied! It was surprisingly spacious. I was traveling alone with three kids, and there was a big bed and a sofa bed that could sleep two. I was worried it wouldn't be enough for four people and had even asked the hotel to add an extra bed in advance, but it turned out to be more than enough space. It's also very close to the hotel, about a ten-minute drive, which was great.
SShuizhizuoyouThe hotel was great! The staff were warm and attentive, and the room was clean, hygienic, and comfortable. There's also a paid underground parking garage available. It's not far to walk to Windsor Castle from here. I'll definitely be back next time!
GGo MissPriddyIt was a nice comfortable room and stay. Cost effective with breakfast.
Systems were down so checking was delayed and held us up. Room was too far for my sister to walk as she suffered with a leg injury and found it difficult to walk to and from the room. Accessibility was not considered despite noting it on the booking so she couldn't have the desired shower room as expected. Could be because of the system issue. The room was spacious and nice, hall a little bland, hall carpet a little tarnished possibly due to footballers and co footfall as it's connected to the stadium so perfect for footballers and families at match time. Entrance clean and inviting. There are 2 floors ,no lift so this must be considered if you cannot walk far. Lobby and breakfast hall was clean, and buffet breakfast was nice. Staff were friendly. FYi- my uncle received complimentary benefits for the long check in issues and delays. My sister and I didn't although it would have been nice too, since we waited long also. Overall it was nice but and I would stay again.
GGuest UserThe hotel very close to slough market, also it is 5km from windsor market i went there on foot, if you enjoy natural views and rivers there are many places to enjoy, the rooms in the hotel are clean and they provide all that hotels should prived, but the should put good isolating window to keep the noise from the outside unheard, also they should lower the floor of the toilets to prevent the water pooring into the room at shower time. Despite the room of improvements i mentioned earlier i enjoyed my stay with them and i will visit them again.
PParadigmMCThe best hotel in the UK tour left me a very good first impression of Windsor.
The location is right next to the riverside station and it is very convenient to come from London. Next to the Thames (this is a river much more beautiful than the Thames in London) and the bridge connecting Windsor and Eaton, there are various swans, ducks, pigeons and other birds around the river, the scenery is very beautiful. Looking up is Windsor Castle, not far from walking, not far from Windsor & Eton Central station on foot, there are many restaurants, supermarkets around the station, and you can take the bus to Slough to transfer to Oxford and other places. In addition, there are several good restaurants around (recommended Indian cuisine next door mango longue).
The hotel looks old-fashioned but the room is very new, the area is suitable and the living is comfortable. The view of some rooms is also good, such as my room window is facing Windsor Castle.
The staff at the hotel are very friendly.
It is worth mentioning the hotel's breakfast. The breakfast content itself is still mainly English breakfast, but the content is richer than the hotel I stayed in London, with more traditional blood pudding and fried mushrooms. Outside the meal, the window of the breakfast restaurant is facing the Thames. It feels very good to enjoy the beauty of the Thames while dining in the morning. It is a rare breakfast experience outside Japan that I am worth mentioning.
Overall, this is a hotel that is very suitable for a leisurely two-day stay in Windsor, and it is also very suitable as a stronghold for western England attractions, and the experience is much better than the London hotel with the same price.
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