Nice, comfy, and good location. Unfortunately, the air condition of the room that I stayed this time, the temperature is not adjustable. It’s super cold at 20-21 degree no matter how I adjusted. At the end I have to off the AC for my entire three nights stay.
Convenient for airport layovers travelers as hotel is in the airport itself. Clean, comfortable, and well-equipped room. Clean sheets and neat setup. Friendly staff and check-in/check-out was fast and efficient. Breakfast was reasonable and good
My recent stay at the Grand Cityhall Hotel was truly exceptional and exceeded my expectations. From the moment I stepped into the lobby, I was immediately greeted by a warm, welcoming, and elegant atmosphere. This was evident in every corner of the hotel, from the exquisite interior design, a blend of classic and modern touches, to the thoughtful details within the rooms.
However, what truly made this experience unforgettable was the quality of service. The team at Grand Cityhall exemplified 5-Star hospitality standards. Every staff member I encountered was friendly, attentive, and genuinely helpful. The check-in process was seamless, and I felt truly valued as a guest.
We stayed here just for one night before catching the train the next day. The room itself was nice, clean, and the bed was comfortable, which was perfect for a short stay.
However, all the rooms open directly onto the main lobby, so it gets very noisy early in the morning. If you’re a light sleeper, this can definitely be disturbing. There’s also a very large dehumidifier in the corridor that makes a constant, unpleasant noise.
Nearby no minimart… no swimming pool.. the building only have 1 lift… the standard dropped dramatically…
Next the house keeping even try to enter our room even though we told them when the room need housekeeping will update them.
We heard commotion outside and informed the front desk … after half hour still nobody come to look into it… what happened there are some killer out there… ?
Stay at your own risk…
The hotel staff is nice and polite. Check in was fast. Breakfast is normal. The location is near to shopping centre. By grabs, it takes abt 1 hour frm airport.
However, the room need to be renovated as quite old. Not the usual jw mariott standard.
The rooms are a tad old and the carpet doesn’t seem clean.. we stayed for 3 nights and due to work from home situation, we stayed in the room when the housekeeping came. They just tidied up the bedsheet, maybe washed bathroom and changed the towels but, didn’t vacuum the carpet.
We also sent laundry which was supposed to be ready by the end of the day under regular laundry. But, they only sent the laundry the next day noon.
The staffs are okay friendly. Location is great. Will I be back? Maybe, I’ll try other nearby hotels as well.
This was my 6th nights stay with separate subsequent bookings due to unknown situation of our mum's conditions who was in nearby hospital. Everything of this hotel was good and convenient, especially the staffs. Not using the other facilities in the hotel at all apart from sleeping and breakfast.
Karibia Hotel is located near the Kesawan area (the old city of Medan), making it easy to explore nearby attractions on foot. There are also plenty of artisan cafés around. If you’re here on a weekend, you can catch the car-free day event at Merdeka Walk, just a 5–10 minute walk from the hotel. Upon entering the lobby, you’re greeted with a pleasant scent that gives the hotel a luxurious vibe. The breakfast spread is quite good, featuring mostly Indonesian cuisine. The only downside is that there’s no smart TV. So if you’re planning a staycation and prefer to just stay in the hotel, it might not be ideal as there isn’t much to do; no swimming pool and no smart TV.
I recently had the pleasure of staying and overall it left a very positive impression.
🛏️ Room Comfort & Cleanliness
• The room was comfortable, offering plenty of room to relax and move around comfortably.
• It was immaculately clean, with fresh linens, spotless floors, and well-maintained furnishings.
🌅 Scenic Views
• The views from the room were stunning—whether it was city lights at night or a sweeping horizon during the day, the scenery was truly enjoyable.
Very Good
75 ulasan
8.8/10
Harga bermula
€ 71
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Wifi di North Sumatra
Terokai Ulasan Tetamu Hotel di North Sumatra
Lihat semua
8.4/10
Very Good
AAnonymous UserThe importance of welcoming guests who attend by a security guard or receptionist.
- The check-in process is smooth, good and requests are fulfilled.
- clean and tidy rooms, amenities available.
- TV channels are very bad, TV broadcasts are difficult to watch.
- the swimming pool was very busy and full, there were no officers on duty, the pool floor was very dirty with food and water waste, there were no officers to clean the area. There are not enough changing rooms for crowded conditions.
- The corridor floor is muddy and watery due to visitors.
- In the breakfast restaurant, many of the menus are out of stock, there are no seats because it is full of visitors, many people fight over food like village people who never eat well.
- the checkout process was good and there were no problems.
Hopefully in the future it will be more organized and improved for the better.
nice stay in swissbelin, thank you.
AAnonymous UserThe hotel is relatively new, and the room size and layout are excellent. The staff also provide good service. However, on the second day after it rained, the cold water was very dirty, although the hot water was fine.
The location is right next to the train station, but if you walk from the station to the hotel, even though it's not far, the road isn't very pedestrian-friendly (there are barely any sidewalks, and lots of motorbikes).
GGuest UserMy recent stay at the Grand Cityhall Hotel was truly exceptional and exceeded my expectations. From the moment I stepped into the lobby, I was immediately greeted by a warm, welcoming, and elegant atmosphere. This was evident in every corner of the hotel, from the exquisite interior design, a blend of classic and modern touches, to the thoughtful details within the rooms.
However, what truly made this experience unforgettable was the quality of service. The team at Grand Cityhall exemplified 5-Star hospitality standards. Every staff member I encountered was friendly, attentive, and genuinely helpful. The check-in process was seamless, and I felt truly valued as a guest.
西西蒙子No hot water in the shower, a little bit seems dirty/ broken in the bathroom and it doesn’t give the feeling of real luxury, but for this price I think it’s very good still. You have a restaurant which is open 24/7 with friendly servers.
The pool is shared by hotel guests with people who pay for usage of the pool, looks clean enough.
Staff helped to bring luggage to the room.
The location of the hotel is good, it feels a little bit less developed around the hotel tho, but there is a nice mall nearby, maybe 5 minutes with the car.
ZZetyZalefaWe are happy!!!!! The staff so kind and soft spoken.. we love the view… Masha Allah.. so beautifull.. event we stay at standard room, we also can get the beatiful view of Danau Toba.. the breakfast was delicious.. this is the first time im going to Indonesia and i can eat all the food.. excellent.. i also like the tour package for free…keep it up..next time if i going to danau toba again, i will stay at waterfall inside Taman Simalem Resort..in Shaa Allah
GGuest UserWonderful stay – peaceful and comfortable
We had a very pleasant stay at Emerald Garden Stay. The place is clean, spacious, and very well maintained. The environment is quiet and relaxing, perfect for resting after a long day. The room was comfortable, with good air-conditioning and strong Wi-Fi.
The host was friendly and responsive, making check-in and communication very smooth. Location is convenient, with easy access to nearby shops and restaurants.
Overall, a great experience and good value for money. I would definitely recommend Emerald Garden Stay to friends and family, and would be happy to stay here again.
TTrip.com local guidesThe service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.
GGuest UserThe rooms are a tad old and the carpet doesn’t seem clean.. we stayed for 3 nights and due to work from home situation, we stayed in the room when the housekeeping came. They just tidied up the bedsheet, maybe washed bathroom and changed the towels but, didn’t vacuum the carpet.
We also sent laundry which was supposed to be ready by the end of the day under regular laundry. But, they only sent the laundry the next day noon.
The staffs are okay friendly. Location is great. Will I be back? Maybe, I’ll try other nearby hotels as well.
JJAMES SK LIEWGood and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean.
SsunshineonmeThe hotel staff is nice and polite. Check in was fast. Breakfast is normal. The location is near to shopping centre. By grabs, it takes abt 1 hour frm airport.
However, the room need to be renovated as quite old. Not the usual jw mariott standard.
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