Penginapan di The LaLiT Great Eastern Kolkata menempatkan anda di tengah-tengah Kolkata, dalam lingkungan 15 minit berjalan kaki dari Pasar Baru dan Raj Bhavan. Hotel mewah ini berada 18.3 km dari Taman Eko Bandar Baru dan 0.8 km dari St John’s Church.
Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut, rawatan badan dan rawatan muka. Anda boleh menggunakan kemudahan rekreasi seperti bilik wap dan pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles (surcaj), perkhidmatan rencam dan penjagaan anak/bayi (surcaj). Tetamu boleh menumpang naik pengangkutan ulang-alik kawasan (dengan surcaj) ke destinasi berhampiran.
Menjamu selera di Wilson The Pub, salah sebuah daripada 3 restoran di hotel, atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik. Snek juga tersedia di kedai kopi atau kafe. Ingin hilangkan rasa letih? Berehatlah dengan menikmati minuman enak di salah sebuah daripada 2 bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 11:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi (surcaj), pusat perniagaan 24 jam dan daftar keluar ekspres. Kemudahan acara di hotel ini terdiri daripada pusat persidangan dan bilik mesyuarat. Dengan membayar surcaj, tetamu boleh menggunakan pengangkutan ulang-alik lapangan terbang (tersedia 24 jam) dan perkhidmatan pengambilan dari stesen kereta api.
Selesakan diri anda di salah satu daripada 215 bilik berhawa dingin yang menampilkan bar mini dan Televisyen LCD. Program satelit dan pemain DVD disediakan untuk hiburan anda, manakala akses Internet berwayar dan wayarles boleh didapati dengan membayar surcaj. Bilik mandi persendirian dengan pancuran mandi menampilkan hulu semburan mandi hujan dan kelengkapan dandanan diri berjenama. Kemudahan yang disediakan merangkumi telefon serta peti besi muat komputer riba dan meja.
"Everything was perfect; except the dinner buffet. We will come to that later. I quote four memorable experiences.
1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!
2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.
3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience.
4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression! The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right."