Hotel Dengan parking di Tirana County, Albania

Feedback Following Our Recent Stay Dear Management team, I tried to enjoy the stay but there were items that were very unprofessionally done. In our toom the TV was on NO signal were i reported it 3 times and then i gave up. Bathroom mirror light was not working with wires coming out from behind the mirror which were dangers. In the room there was no rack were you put the luggage we have to put it on the floor and we need to neel on the floor get out our items from my luggage (a person of 62 year old). We were at the 2 second floor and smell of rubbish was coming from the lifts shafts and from the stairs mostly all 6 days in the hotel. Food was Good but it need to get better with better training. I could see in a particular days the team was driven well and in order other days everything with the flow. At the entrance there is a pool on the left side but when you swim or walk in it pool bed tiles come out and missing this is very unprofessional work of upkeep. THe main pool which is the most centre of attraction which is nice and good they never hover the pool floor, when move in it you can feel the dust gravel under your feet. Waiters in the bars in some days were so exposited working for long hours in the hot environment staff cant stay for long time in such conditions. Pool floor deck needs high attention in the main whole they got tiles broken and not leveled you can easily get an accident. Wifi in the pool areas were not all supported and in the areas that were reached the banquet of internet was low. I work in hospitality and to improved your standards the management team need to go to the table and start working in the areas to get better and more profenialy. Serving the clients is not an easy job but there this that can make you all better and in higher standard. I'm not saying that everything was wrong but to get high level the management team need to work on several areas as i mentioned. I am not write this to make you feel bad but you have a wonderful place but with the new competitions around you can lose the market and the clients so start making yourself better and all staff work in teams with good strategy and results. At the end I don't need any compensation but its can help you be better. Regards, Grech (CEO in hospitality) I will not upload photos I don't want any harm. But I you need to seen on what i was referring I will send these to the management only.

My stay at Jata Hotel in Tirana was absolutely exceptional. The service was outstanding – the owners are extremely helpful, kind, and show remarkable personal culture, making you feel at home from the very first moment. The terrace offers a wonderful panoramic view of the city, perfect for enjoying your morning coffee or relaxing in the evening. Breakfast was a real delight – the freshly baked croissants were simply delicious, and the coffee was rich and flavorful. It’s also worth mentioning that the value for money is excellent – for such a high standard of service, comfort, and hospitality, the prices are surprisingly low. I highly recommend this hotel – it’s a place you’ll definitely want to come back to!

It was very nice; the interior was quiet, and the exterior was beautiful. It seemed like a banquet or meeting was being held inside, but most people's English wasn't very good, so they couldn't communicate effectively.

We booked a total of 5 nights through Trip.com. Unfortunately, 3 of those nights were unsuitable for proper rest due to serious problems with the room. There was an extremely strong and unpleasant smell coming from the bathroom, which persisted for a long time. We reported the problem several times to the reception and also contacted the hotel by email, but unfortunately the issue was not adequately resolved. The smell was so strong that when we left the hotel, our clothes and personal belongings had absorbed the unpleasant smell, as well as the strong scent of the air freshener that was used to try to cover it. We fully understand that a technical problem or unpleasant smell may not necessarily be caused directly by the hotel. However, we believe that dealing with such a problem properly and in a timely manner is the hotel's responsibility. We booked this hotel in order to relax and enjoy our holiday, but unfortunately this was not possible. This was particularly difficult as we were travelling with our 8-year-old child, and our sleep was significantly disturbed for 3 nights. Despite reporting the problem several times, we did not receive any compensation or adequate solution from the hotel during our stay. We were also disappointed with the breakfast. We found the selection to be very limited and repetitive, and in our opinion it did not meet the standard we would reasonably expect from a 5-star hotel. Overall, we feel that the quality of the service and the conditions during our stay did not correspond to the standard advertised for a 5-star hotel.

Stopped for one night, the location is convenient, close to the bus station. The room is not big, there is a tea and tea. Big shopping center, 5 minutes by taxi, 20 walk. There is a restaurant at the hotel, but we arrived late and dinner didn't manage, the hostess is very social.

Good hotel, excellent location, good service, polite reception staff and maintenance man but: We were given a room facing an inner courtyard with scaffolding and construction dust and therefore also a sealed window with the inability to open for ventilation. We asked to move to a front room and were told that everything was taken and there was no room available at the front. An unacceptable answer to us because we booked the room two months in advance!!! And not on days close to check-in and therefore they could have reserved a front room for us in advance!!! The switch between the hand shower and the bucket faucet in the bathtub was broken. The maintenance man ”taught us” to first open a weak stream and then pull the exposed switch screw with our fingers so that water would flow slowly through the faucet and only then increase the stream. In short, discomfort in use and also irritation/roughness of the fingers when pulling an exposed screw - I got the impression that the problem is not new and the hotel simply ignores it instead of fixing it. Breakfast is varied and rich, but note that there is only black tea and only in a central kettle from which each length is poured into a glass. There are no teas of various types. There is only sugar and no artificial sweeteners, (by the way, in all hotels and restaurants in Albania there are no artificial sweeteners).

Central to restaurants and bars. Very close by to the town square. The only thing was during our stay, there was a blackout and whilst we were on the 6th floor we walked downstairs. However there were no emergency lighting in the stairwell and we had to use our mobile phone torch to guide us downstairs. WiFi took 24 hours to resume back to normal which was a little bit annoying when we required it for us to check-in our flights as we were going to depart soon. Other than that, we had a good time in Tirana.

＞Reception quite unprofessional a bit rude Breakfast very poor Parking extra 5 euro which I did not know I do not prefer and do not advice for next time

A very lovely space with all essential amenities and easy accessibility to different tourist centres by foot. Would definitely stay here again.

Overall this hotel is fantastic. Location is good, room is spacious and comfortable, many ammenities and the staff is all lovely. Unfortunately whoever cleaned my room didn’t do it very well. There was a used hairtie on the armchair and garbage between the bed and window so I didnt want this person touching my things so left the do not disturb on. Also when I booked the room it said I would have a balcony but I didn’t. I asked about changing to a balcony room but was denied. Alda went above and beyond with her service helping me set up things outside the hotel. She is a gem.