CCecilia.zhaoWe were playing in Tashkurgan, and this hotel, newly opened, is very close to the town center. After eating at 'Guest from the Iceberg' (冰山上的来客), it was just a 10-minute drive to the hotel. It's a chain hotel, so the value for money is quite good.
Service gets full marks; the pretty lady at the front desk even gave me coffee. The security guard at night was also very nice, it's just that there was no cleaning lady available in the evenings!
The disaster, though, was our first night. We booked a family room. It was very spacious, especially the bathroom, which was huge! There was also a U-shaped sofa 🛋️ by the entrance. The two beds could be pushed together, which was convenient for our family. My first impression was that the bedding wasn't great; it didn't feel like pure cotton, it had a rustling texture and wasn't very soft against the skin. There was also a bug flying around in the room, which I swatted and killed on the sheets. So, I asked for the sheets to be changed. Since it was late, I just thought, 'Let's just change the sheets and sleep.' Next, for better sleep, I asked the security guard to get me two buckwheat pillows. The moment I replaced the pillows, I was genuinely speechless – there were several dead bugs under the pillow... different types of bugs, not just mosquitoes. At that point, I demanded a room change. We moved to another room, but there were still bugs flying around! Because it was so late and we had an early start the next day, we decided not to switch hotels again!
My first night's impression was really bad. We had originally packed our luggage and left it at the front desk, planning to pick it up that evening. However, after a tiring second day of sightseeing, and with the kids wanting to go to the hotel's billiard room, when we went to retrieve our luggage, we just decided to book a family room again on the spot. We requested a clean and tidy room from the hotel. The second night's room faced the same direction as the hotel entrance, and the distant view was quite nice! No other mishaps.
Overall, it offers great value for money. The breakfast is good, the service is excellent, the hotel laundry room is well-equipped, and the billiard table and kids' play area are also satisfying. The lobby is bright and spacious! Mineral water is directly placed at the front desk for guests to take.
The only downsides were the hygiene on the first night, and the lack of a cleaning lady on duty at night. There was only the security guard and one front desk staff member. The front desk said she couldn't leave her post, so changing rooms, changing sheets, and dealing with dead bugs all fell to the security guard, who had to run back and forth. It was a bit inefficient and slow. Given our long journey and late arrival at the hotel, all this dragged on until past 1 AM. We were truly exhausted!
I would still choose to stay for a second night because the family rooms are suitably large and the service is good.
Please, hygiene definitely needs to be improved; it would help elevate the hotel's standard!
Tunjuk lagi