Hotel Dengan parking di Falkirk, United Kingdom

Staff team were over and above amazing even before we arrived they contacted me just to say hello and ask if we were ok on our journey as it was nearly 6 hours and if they could do anything to help us . We were fine and told them that we would be there in about an hour Great hotel great staff and service

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

設施：和好朋友相聚真的太適合來這了，每年都會來兩三次，已經成為我的聚會必備了 衞生：環境非常不錯，很出片，推薦想拍照的姐妹來！ 環境：點了好多吃的，味道真的沒得説，尤其配上店裡的飲料，絕了呀 服務：店裡的裝修風格感覺很簡約時尚，又帶點小特色，很適合📷拍照噢

Really lovely hotel with great bathroom and room! Restaurant had some beautiful food and at breakfast they remembered I was vegan and told me veggie sausages were available without me even asking :) recommended

Overall is amazing, staff is helpful and nice, the location is safety and nearly hotel have Aldi

The room was spotless, staff were brilliant, could not say a bad word about anything. Will definitely stay again.

中途路過住了一晚，服務熱情，房間乾淨整潔，早餐是單點的蘇格蘭全早很地道。距離小鎮的超市不算遠，環境很安靜。

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