Hotel Dengan Spa di Chu, Kyrgyzstan

Pros: - Good location close to the city center. - Quite modern architecture and interior. - Not bad breakfast. Cons: - Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation. - Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road. - Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep. - Two types of pillows. One of the pillows was really uncomfortable. - The air conditioners in both rooms did not work, the remote displays showed an error. - Quite weak water pressure in the showers. - The girl at the reception could not give us any documents when we checked out. As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.

The reception is not helpful, aircondition is not working, we requested for fan but they do not have a fan, the room was too warm. During breakfast, as we are rushing because we have a tour to go, we were not allowed to have breakfast, none of the staff were helpful, the old lady in the kitchen was so rude, she wouldn’t let us have a small quick breakfast, even if it’s already 8 am , the start of breakfast.  I will not recommend this hotel

The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits

好，早餐直到12點，老闆英文溝通無障礙

лучший отель для семьи, просторный, чистый. Как будто дома. Дважды остановились за месяц. Персонал отзывчивые. Советуем

Отель очень неплох, хотя номера маленькие. Спа - огонь, там почти всегда пусто. Что плохо, так это забывчивый персонал. Забыть положить мыло в номер при заезде гостей. Забыть его принести после напоминания. Забыть отремонтировать лейку в душе. Забыть убрать номер. Пойти за карточкой и не вернуться - это, увы, в норме.

It was not a good time because of the government delegations staying at the hotel. The police blocked all the entrances and did not allow us to enter the hotel. We have to walk around to find the police who understand English and our situation.

This was very convinient to stay.I will share it With my all friends. Breakfast was also Very good with plenty off choices. It is also nice to visit other places.

Находились в отеле 5 ночей. Сервис отличный, персонал доброжелательный, но номера немного «уставшие». Месторасположение отеля в самом центре Бишкека, пешая доступность до магазинов и ресторанов.

The location of this hotel is amazing, within walking distance of all of Bishkek's major sights and many good restaurants and cafes. The facilities are somewhat dated, but staff are great. Unfortunately, upon checking in, we found dried urine all over the bidet in our bathroom. Upon bringing this to staff's attention, a cleaner was sent right away. However, this should not be happening in any four star hotel.