Hotel Dengan Spa di Chu, Kyrgyzstan

The reception is not helpful, aircondition is not working, we requested for fan but they do not have a fan, the room was too warm. During breakfast, as we are rushing because we have a tour to go, we were not allowed to have breakfast, none of the staff were helpful, the old lady in the kitchen was so rude, she wouldn’t let us have a small quick breakfast, even if it’s already 8 am , the start of breakfast.  I will not recommend this hotel

Pros: - Good location close to the city center. - Quite modern architecture and interior. - Not bad breakfast. Cons: - Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation. - Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road. - Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep. - Two types of pillows. One of the pillows was really uncomfortable. - The air conditioners in both rooms did not work, the remote displays showed an error. - Quite weak water pressure in the showers. - The girl at the reception could not give us any documents when we checked out. As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.

It was not a good time because of the government delegations staying at the hotel. The police blocked all the entrances and did not allow us to enter the hotel. We have to walk around to find the police who understand English and our situation.

Отель очень неплох, хотя номера маленькие. Спа - огонь, там почти всегда пусто. Что плохо, так это забывчивый персонал. Забыть положить мыло в номер при заезде гостей. Забыть его принести после напоминания. Забыть отремонтировать лейку в душе. Забыть убрать номер. Пойти за карточкой и не вернуться - это, увы, в норме.

1. ”Excellent stay! The room was clean, comfortable, and well-equipped. The staff was friendly and attentive. Highly recommend!” 2. ”Perfect location! Close to attractions, restaurants, and public transport. The hotel was quiet and had great amenities.” 3. ”Outstanding service! The staff went above and beyond to make our stay enjoyable. Will definitely return!” 4. ”Beautiful hotel with a cozy atmosphere. The bed was incredibly comfortable, and the breakfast was delicious.” 5. ”Great value for money! Clean, modern rooms with all the necessary facilities. Would stay here again.”

The hotel is clean. Reception can speak English and little bit Mandarin, which is very impressive. The gym room is big and have nice swimming pool. Breakfast choice is enough with fresh fruits

Находились в отеле 5 ночей. Сервис отличный, персонал доброжелательный, но номера немного «уставшие». Месторасположение отеля в самом центре Бишкека, пешая доступность до магазинов и ресторанов.

Hotel is fine, it's located next to a ******. The staff are very friendly and helpful. The room was large and recently renovated. The hotel is definitely not 5 stars though, it's a 3 star at best. They can improve some things to make it better. There is only one lift which was out of order in the morning which meant we had to walk up and down 5 stories for breakfast. There is really strong smell in the room from the renovations which needs to be dealt with. The breakfast was ok but nothing special and the quality of food could be improved.

Хороший отель. Чистый номер. Матрасы заменили по требованию на мягкие . В номере прохладно , но стоит обогреватель. Отличные завтраки . Большой бассейн , сауна и хамам отличные. Понравилось качество массажа

лучший отель для семьи, просторный, чистый. Как будто дома. Дважды остановились за месяц. Персонал отзывчивые. Советуем