The hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.
Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection.
My room's mattress showed its age as it was sagging to one side.
Staff were prompt in retrieving lost property and posting to my next destination.
As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.
The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc.
We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again.
These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.
Great located apartment with all the needed accessories one needs to spend a weekend in the apartment. Very easy check-in and friendly host. Would book again.
Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!
Hotel Madison in Zagreb is a great place! The hotel is very clean, and the staff is very kind, thank you Igor, very welcoming, and very helpful. I highly recommend this hotel for a pleasant stay in Zagreb.
I highly recommend
I recently stayed at the Sheraton in Zagreb and found the experience to be quite average. While the staff were friendly, the accommodations were disappointing, especially for a hotel rated 5 stars—it had more of a 3-star look and feel.
The lack of windows made the rooms feel stuffy, and the carpet was noticeably dirty. The bathroom was small, the TV was outdated and small, and not all channels worked. The rooms overall felt old and in need of renovation, which was a stark contrast to the beautifully renovated front desk area downstairs. The bright, modern lobby clashed with the dark, outdated corridors and old rooms, leaving much to be desired.
I had hoped for better given the brand's reputation. While the service was good, the overall accommodations did not live up to the rating or expectations.
Hilton is a famous hotel but i met the poor services :
1-I book 3 days hotel on Aug 9-12,2025. But i cancel booking on aug 6-9,2025 due to paper error and your sides has already cancelled on mid May.However, if you have any queries, you can discuss with me on the first day.But the hotel staff find me in the evening on the third day . How can i enough time to find and solve it. It maybe definitely effected my trip at that time.
2-No cleaning lady come to my room cleaning and tidy up at the second and third day.
3-I borrowed the computer adapter from the male reception staff in the evening but he said no. However, i can borrow from the female supervisor on next day.
Why???
This is my unhappy trip
Hebat
84 ulasan
9.0/10
Harga bermula
INR 9,843
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan parking di Zagreb County
Terokai Ulasan Tetamu Hotel di Zagreb County
Lihat semua
9,1/10
Great
GGuest UserNice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
GGuest UserVery satisfied with this stay. I flew from Munich and arrived early. The front desk arranged a room when there was one available. I am very grateful. The room is very new, the supplies are relatively new, there is nothing wrong with it. The room is very quiet in a residential area, and there is a supermarket and bakery next to it, which is very convenient. The breakfast is good, with a variety of choices and good quality. For example, the dried apricots are as good as those in Turkey, big, sweet and soft. The disadvantage is not the hotel's problem. Although the road from the bus station to the hotel is flat, it is very bad (much better on the station side) and the other side is not as good as the countryside. It is very tiring to drag the luggage
AAnonymous UserThis was my second stay, and I really appreciate the hotel's design aesthetic, from the lobby and meeting rooms to the guest rooms themselves. It's perfect for both leisure and business travelers, easily one of the best hotels in Zagreb.
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
GGuest UserBeautiful hotel, clean, rooms are cozy, loby, elevators and hallways smell really nice. Breakfast was really nice, various tipes of fresh bread, veggies, fruits, meats and cheeses.
Parking has own garage but i parked on public street parking, there was some place and it is cheaper option.
Has huge pool with warm water.
AAnton26In need of refurbishment from a cosmetic perspective, as the carpet in my hotel room was worn and tired. No body wash and had to ring housekeeping for refill… perhaps this should be checked regularly with cleaning. Cannot fault the care demonstrated towards guests and breakfast quality. A grand old lady of Zagreb that will always draw me to her. Fantastic location. Highly recommended.
柳柳純一From Zagreb Station, take tram 2 or 6 and get off at Zagreb Bus Station, it's not a problem.
If you're using Zagreb Bus Station, this is a good place to stay. There's no breakfast (there's a 24-hour bakery at the bus station, so you can get some), but there's a kettle and tea and coffee packets and sticks provided, so you can use that instead. Instant soup and cup noodles are also good at the supermarket.
The Wi-Fi is strong and can be used without any hassle.
There's air conditioning, so you can deal with the summer and unseasonable heat.
The facilities are brand new, so it's very comfortable.
GGuest UserFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
TTraveler DanVery nice hotel. Very modern and clean with a big breakfast selection. The room was big and clean and the staff were great. Easy to get into the centre of town and simple to get to and from the airport too
TThanis T.The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.
Berapakah kadar purata untuk hotel dengan Tempat letak kereta di Zagreb?
Bagi hotel dengan Tempat letak kereta di Zagreb, harga purata pada hari bekerja ialah INR 10,907, dan harga purata pada hujung minggu (Jumaat–Sabtu) ialah INR 11,318.
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