Hotel Dengan parking di Federal District, Mexico

One problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management. The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.

I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico. The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future. On the bright side, the breakfast was really nice. Good variety, fresh options, and great service. If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.

The hotel is in a good location, the staff are generally friendly, the facilities are average, and the price is reasonable. Things to note: [1] Choose a room facing Liverpool Street. Otherwise, the sound from the nearby bar is deafening and you won't be able to fall asleep until 4 a.m. [2] The staff basically only speaks Spanish. Bring a translator. Otherwise, it will be impossible to communicate.

Overall, the value for money is great, and the service attitude is excellent. The room looks clean and bright, and the large window offers a nice view. It's also very convenient for getting around, with a supermarket and restaurants right downstairs. The only thing to note is that there are quite a few steps at the entrance, which can be inconvenient if you have heavy luggage, and the bell staff don't proactively offer help.

The hotel location is very convenient and the service attitude is very good

Acceptable room price. Staff is friendly and helpful. Suggest to add electric water kettle for each room. Better maintain stable room price on weekdays and weekends.

Nice hotel in a great location in Mexico City. I appreciated the complementary breakfast. Clean towels every day. Only downside is that the walls are a bit thin, it may be advisable to bring earplugs as you can hear your neighbours

This hotel used to be a 5-star, but now it's barely a 3-star. The furniture is very old, the carpet hasn't been replaced since it opened, the bathroom tiles are falling off, and the countertop has a hole in it. But for the price, and with breakfast included, it's okay. Most importantly, everything was clean! The water was hot. Breakfast was actually a bit of a letdown. We went to the restaurant, and there was a buffet with cakes, salads, fruit, and a steaming hot dish. And they told us: ”You only get a sandwich and tea... that's it... and anything else is an extra 180 pesos.”

I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.

Beautiful hotel, great location, but unfortunately, the noise makes it extremely difficult to recommend staying here. The music from the rooftop bar starts getting louder around 6 PM and continues until approximately 2 AM, and it seems to get progressively louder throughout the night. It was genuinely impossible to relax or sleep in our room. We were even given earplugs, but they did very little to help. If you plan to be out until 2 AM every night, you may not notice it. But if you are looking for a relaxing hotel where you can come back, unwind, and get a good night’s sleep, this is honestly a terrible experience. We also booked a Deluxe King room but were put in a Queen room for our first night. We were not able to get into the correct room category that we booked until after 5PM the following day because the Deluxe King room was ”not yet clean.” No upgrade or compensation was given for this mistake. It’s a shame because the property is beautiful but a hotel room that you cannot reasonably sleep or relax. I would strongly recommend asking about the noise before booking.