Hotel Dengan parking di Western Region, Uganda

We had fully prepaid our one-night stay (almost €500) through Trip.com five months before arrival. At check-in, the hotel insisted that they had not received the payment, even though we showed our prepaid confirmation. I understand that issues between hotels and booking platforms can happen, but what was unacceptable was how the situation was handled. We were left waiting in the lobby for about 30 minutes and were not allowed to check in or access our room until the payment issue was resolved. Eventually, we were forced to pay the full amount again, at a higher price than our original booking, simply because we had no other option. The duplicate payment was refunded a few days later after contacting Trip.com. What was even more surprising was that the staff told us this happens regularly with certain booking platforms. If they already know about this issue, they should have a better procedure instead of making guests pay twice and treating them as if they were trying to avoid payment. For a hotel in this price range, I expected a far more professional and customer-focused approach. The problem itself was unfortunate, but the way it was handled left a very poor impression.

Great pool. Rooms are spacious, good quality, clean. luxurious feeling. Rooms are situated aorund the pool which creates a lack of privacy.

The hotel stayed only one night but made up its opinion and it was good Very beautiful design of the building, a large green area, it is visible that trees have been many years, pleasant to walk. The rooms are very small and modest, only to stay Breakfast is simple and modest, omlet, fruit, tea, coffee, no exquisite good hotel for a night

It was hard to get to, once the car had to even push. But at the same time very good service, quiet place and beautiful view

Very dreamy place, recommended!

Good stay

Good stay