Hotel Pet Friendly di Shaanxi, China

The gourmet afternoon tea buffet was quite good. **Service:** Pretty good overall. The only thing that made me uncomfortable was when I was checking out. A staff member in the lobby offered to help me take my luggage out with a cart. I declined, as my ride was already waiting right outside. However, he still took my colleague's luggage and put it on the cart. When we got to the car, I opened the door for my colleague to get in, assuming he would put the luggage in the trunk. To my surprise, he just stood there, looking at his phone, not moving at all. In the end, I had to put the luggage in myself, and even the driver got out to help. Once the luggage was in, the staff member just walked away. Maybe I'm overthinking it, but I subjectively felt that since he offered to bring the luggage out, why wouldn't he help put it in the trunk? Especially after I had already declined his offer to use the cart in the first place. I travel for business a lot, and this is the first time I've written so much to describe a situation. It just felt really unpleasant to have that staff member standing there looking at his phone, his body language clearly implying that we should handle the luggage ourselves. It's a minor thing, though; let's just let it go. **Environment:** The hotel is not far from the Bell and Drum Towers, the Muslim Quarter, Sajin Bridge, the city wall, and other attractions. My room was upgraded, and after exploring for 4 hours, a bath felt incredibly comfortable. The breakfast was also delicious.

The hotel is located in a garden area, and the room is relatively spacious. My friend felt that the shampoo products were very suitable for her to use. The hotel also has free laundry and drying services, and the waiters are very enthusiastic. Parking is free in the basement. Just call the front desk to report your license plate number when you go out. There are many restaurants near the hotel, which is convenient. Recommend everyone

The stay here was great! I went to Xi'an with my boyfriend for just a couple of days, and the location was perfect for walking around the Muslim Quarter and experiencing the local life at all hours. Even early in the morning, the food street market was still open! The host girl was really nice and helpful, and their cats are so fluffy and cute. The place also offers free drinking water, which is a nice touch. I'd definitely recommend it!

The hotel is located in the Royal Garden of the Giant Wild Goose Pagoda, offering an excellent location with convenient access by subway and taxi. The combination of the garden’s pine scenery and traditional Chinese aesthetics, along with the snow scene in Xi’an yesterday, makes the hotel’s environment particularly beautiful. The room is very clean, well-maintained, and fully equipped with amenities, including a laundry service. The staff even delivered the freshly laundered clothes to the room. Tom and Jerry provided excellent service.👍👍

The room Ethan from the front desk arranged for me was absolutely perfect! It's quite spacious, with two nightstands, and more power outlets than I even have at home, so my phone and tablet can charge without a fight. The windows are sealed really well; there wasn't a single sound at night, and I slept like a log. The bathroom has a great wet/dry separation, and the hot water comes on instantly and stays at a consistent temperature.

The hotel is truly one of the best places I have ever stayed. From the moment I arrived, I was warmly welcomed with a genuine smile that immediately made me feel comfortable. The staff were exceptional—one employee, in particular, stood out for her dedication and professionalism, while another lady impressed me with her kindness and respect. The hotel itself is excellent: comfortable, clean, and well-located. Overall, it was a wonderful experience. ---

Found a hidden gem on this trip to Xi'an! The hotel is right inside the Giant Wild Goose Pagoda scenic area, just a 5-minute walk to the Grand Tang Everbright City – excellent location! We stayed in a terrace room, and opening the door gave us a direct view of the Giant Wild Goose Pagoda. Watching the pagoda at dawn and dusk was incredibly atmospheric. The hotel boasts a 3,000-square-meter Chinese-style courtyard, tranquil with bamboo, a peaceful oasis amidst the hustle and bustle, completely shielding us from the scenic area's noise. The room details were exceptional: a Kung Fu tea set, a full-length mirror, and even a bathtub liner. The butler delivered welcome fruits and complimentary late-night noodles, offering truly thoughtful service. Breakfast included local specialties, and enjoying afternoon tea in the courtyard was incredibly pleasant. There's also a Chinese restaurant, a gym, and a laundry room. Kids' amenities and umbrellas are available for free loan. I genuinely fell in love with Xi'an because of this hotel!

The new branch is really good with clean room, enough space for 4 people. It is near the center and close to train station. It is equipped with towels, kettle, ... To sum up, this is a good hotel and worth the money.

I booked an all-inclusive room for one night at 1399 yuan. The good thing is that I booked early, so there was no price increase for New Year's Day. The downside is that it was incredibly crowded during the holiday. Check-in took about an hour, and then we waited another hour for the room. Plus, it was cold, so we didn't even make it to the hot springs once. First off, some of the services included in the all-inclusive package, like car washing and manicures, are actually standard hotel offerings. The all-inclusive deal just means the butler can help book them in advance, which is nice when it's busy and you don't want to queue on the spot. The most worthwhile part was the dining: it included a double buffet hot pot dinner, a double Chinese meal, a double afternoon tea, and a one-time snack selection. The food and coffee were quite good. Among the children's activities, the pet park was clean and odorless, with kittens, bunnies, guinea pigs, and piglets. However, adults accompanying children need to buy a ticket, and feeding requires purchasing additional food, which added up to almost 100 yuan per person. My less positive experiences were that takeaway coffee at breakfast cost 45 yuan. In my experience, hotels usually offer complimentary takeaway services, or at least provide disposable cups for guests to take drinks with them. Also, the public areas of the hotel, like the swimming pool and corridors, were generally quite cold. Overall, the service was good; the staff were very good at greeting guests. Our butler, Wen Nuan, was very thoughtful and helpful. While we were queuing for check-in, she helped us redeem a voucher so the kids could go play first, which saved a lot of time, and she also gave them a small gift.

Facilities: Well-equipped, with high-quality bedding and amenities. Cleanliness: Spotless. Environment: Directly opposite the 'Song of Everlasting Sorrow' square, just a crosswalk away. The B&B is on the top floor of a building that also houses a BBQ restaurant, Haidilao Hot Pot, and a mall. Downstairs, there are also food stalls. For parking, just follow the Haidilao signs; guests share an elevator with Haidilao and even get a discount there. From the top floor, you can see the lights of 'The Song of Everlasting Sorrow' performance in the distance. Service: The owner runs the B&B personally, so any requests can be communicated face-to-face. This place is like a five-star hotel disguised as a B&B – it has the high standards of a hotel combined with the laid-back charm of a guesthouse. When we arrived, an adorable, welcoming cat happily weaved between our legs and even sneaked into our room, begging for pets, which our child absolutely loved. After watching 'The Song of Everlasting Sorrow,' the owner bought a watermelon and brought us a slice, which was wonderfully refreshing. Knowing we wanted to visit the Terracotta Warriors the next day, the owner also recommended a tour guide. Owner, please convey our gratitude to Guide Ren again on behalf of our family.