Hotel Pet Friendly di Cumbria, United Kingdom

The hotel is located on the hillside of the lake area, manor-style, beautiful appearance, with a garden and large lawn, the environment is beautiful. Originally booked a classic twin room, after considering such a good environment, I still enjoyed it, so I looked at the picture and added money to book a club twin room. I was very looking forward to it. As a result, I was disappointed when I went upstairs. First of all, the elevator went to the first floor (the second floor in China), and our room was on the second floor. So the chartered driver who can work hard for Trip.com helped us take the box, and then after entering the door, I found that it was completely different from the picture. It was worse than the classic twin room we originally booked. There was a sofa, no coffee table, no desk and chair, and the service desk negotiated. The front desk staff was busy with restaurant service. So every time I asked him to ring the bell and wait, and I denied that there was a mistake. I insisted that the picture on Trip.com was wrong. What was given to us was the club twin room. There were no other rooms at present, so I could helpless stay and spent the worst night of the 16 nights of the trip. Fortunately, later Trip.com came forward to coordinate the refund of the difference and made corresponding compensation. We are still satisfied with the after-care work of Trip.com .

Check in was meant to be at 3pm. Arrived at 3.20 and the room wasn't done yet which was no trouble to us to wait around. The hotel offered us free drinks which was kind of them. The bed was super comfortable and had a lovely night sleep. The bath panel was cracked and honestly looked quite outdated. The hotel itself is located directly outside the train station which was perfect for my first time going to Carlisle. And right next door to a Costa. I'd definitely be back just for a sleep in the comfortable bed again

Very friendly hotel. Clean and tidy. Every staff member greeted and answered questions with a smile. Check-in and check-out were very convenient. The breakfast was very good, more exquisite than other chain hotels. The snacks were delicious. This is the only hotel room that provides mineral water among the 10 hotels I stayed in.

The family room booked can sleep three people no problem. The hotel reserved the best room with a small balcony where you can sit on the balcony and have a cup of coffee and enjoy the beautiful scenery. Parking is free, which is perfect.

Room was fine but sadly due to the selfish people in the room above me,I didn't get any sleep due to all the noise that carried on right through the early oʻhours of the morning. Staff didn't seem bothered BUT ,Trip were absolutely amazing when I complained to them about the situation. However my room was really nice and clean and the location was great as well as it was a 2 minute walk from the train station

The room was well cleaned and spacious enough for the family. Great location near the beach and the train station. Would definitely come back for future Lake District visits. Great price as well!

Everything was great. Lovely people

Cross the bridge and go straight to the shopping area. Not far from the car, there is a weekend second-hand market. Breakfast is delicious. The room is clean and the window is full of spiders.

The room was clean and hygienic. I found two socks left by previous guests in the room. The location is good. There is a supermarket next to it, which is convenient. There is also free parking. Other things are generally OK.