Hotel Dengan Kolam di Alabama, Sepanyol

I have given this hotel an average rating because I did not get to stay here in the end and I don't want to affect their ratings badly. I am just writing to alert pet owners that this establishment only qualifies as pet-friendly if you have just one pet. I messaged to say we were travelling with two cats and had my booking accepted. Then they sent a form message saying their pet policy was only one per room. I queried it and they said there were no exceptions even if the pets concerned were two small cats. So someone with a giant Newfoundland or Great Dane can stay. But my one cat and one kitten (combined weight about 8kg) can't. It looks like a nice hotel, but apparently can't see how illogical their pet policy is. Owners of multiple pets, beware.

The state of the entire place gives the unpleasant impression the hotel is about to close down for good. It all is very tired and little welcoming. Nothing has been thought or designed to make travellers comfortable and it looks like management have not spent any money in recent years in this property to improve or even maintain the property to 4 star standards. On the positive side, we booked a suite and it was well worth it. Huge floor to ceiling windows affording great 180° views and a sense of space that made us pleasantly surprised every moment we entrered our room. However, the furniture in the room was completely obsolete. Bed and mattress were from another age, the armchair by the table had no cushion material, bathroom had a 80s design and I can go on like this for every single piece of furniture. On top of this, the large windows had obviously not be washed from the outside for months and were outrageously dirty. Breakfast was a good experience though. The restaurant looked more like a cheap, ageing cafeteria but the food / choice / selection / quality were all above average (except coffee). Great eggs upon order etc. The team for breakfast was massively understaffed but they did a fantastic job / refilled in due time and always with a smile. As a conclusion, I can easily understand the poor ratings of this hotel on TA and other booking sites. I trust our suite made the major difference as it was amazing to have all this space and panoramic views after a busy day (even though I am still shocked by how muddy windows were). But for those looking for service, design and warmth, I'd suggest to book somewhere else ...

位置非常好，在小鎮的中心。服務人員是熱情的。我們是租車，門口可以停靠有工作人員會積極上前幫助你卸行李。不遠處有地下公共停車場，大約步行5-7分鐘的距離。

Extremely pleased with the courteous and efficient service of Miguel and Alberto at the reception desk and Ricardo at the restaurant. Rooms are clean and modern. Mature crowed at the hotel bar nightly. Restaurant has a very good and inexpensive daily special.

We stayed at this hotel for one night on 22nd September. I am disabled and have considerable mobility problems. The hotel advertises a car park but it is virtually impossible to find. There are only limited direction signs and access to the car park is difficult. Having gone round the one way system a number of times we finally found the car park entrance. An unhelpful member of staff told us that the car park was full and we would have to park elsewhere. Street parking around the hotel is impossible and the nearest public car park is some distance away from the hotel. After yet more circuits of the one way system we found somewhere to park. I then had considerable difficulty getting back to the hotel. I had previously requested an accessible room but apparently the are situated a long walk from the lift, which is very odd.We had to settle for a standard room near to the lift. Having finally checked in after a lot of stress and pain we looked forward to a relaxing meal.No Chance! The hotel doesn't offer any meaningful evening food option. My wife ended up going to the local supermarket to get food to bring back to the room as I wasn't capable of trawling round the city to find a restaurant. Luckily, my wife was with me to help and support me.Had I been alone this would have been a complete nightmare. We have stayed at many Ibis hotels in he past and have never had this sort of experience. Needless to say,we won't be repeating this.

Nice location with river views and 2min walking distance to ”Basilica del Pilar”. Great value. We tried the restaurant and it has good quality food at a reasonable price.

This hotel was absolutely amazing from the cleanliness to the decor. The staff was wonderful as well. They comped us free parking, didn’t charge for a roll in bed when my 3rd son stayed with us, and didn’t take a deposit for pool towels. Truth be told, we were staying 2 weeks. They sent us two bottles of delicious wine when we arrived, so first impressions were awesome. There was a heat wave, so ac was struggling to keep our room cool, but that’s not their fault. Our room keys kept deactivating and they were always replacing them until I learned that I couldn’t keep it by my cell phone. That was totally my fault. Would stay again in a heartbeat.

This is a 4* hotel and it deserves every one of those stars. The staff are super helpful, the spa is amazing and the whole place is beautiful. a previous comment said there was no public transport. the bus goes less than a 2 min walk from the hotel!!!! There is a fabulous restraint at the hotel and a bar in the same complex! Clearly that person didn’t think to ask. It’s not in the middle of nowhere, yea it’s on an industrial estate and very peaceful out of the city. The views are amazing. The wine and food are outstanding and the service is exceptional. Thank you to very memeber of the team from managers to cleaners to maintenance and waiting staff. So friendly and helpful. And they have self service laundry! All in all fabulous. Namaste.

El hotel está bien aunque algo alejado del centro. Si llegáis a Delicias a la estación del AVE y tenéis el cercanias incluido es la mejor opción para desplaz**** al hotel además del taxi. Me facilitaron una habitación superior a la que tenía reservada ya que la mía era muy pequeña y por ello les doy las gracias también por aquí. Si queréis una opción económica esta sin duda es una buena opción si no te importa moverte caminando o en transporte público.

LOCATION-the hotel is located just on the outskirts of the old town and within easy walking distance of everywhere. STAFF-the staff could not have been more helpful and accommodating and they spoke excellent English FOOD-my wife and I had breakfast in the hotel and were very pleased with the selection available-especially as we are both vegetarian we were very well catered for BEDROOM-a lovely bedroom, very large, king-size bed and lovely ensuite bathroom PRICE/VALUE-it is certainly not the cheapest in the town but we were very pleased to pay £81 for the night- WIFI-excellent quality and strength Wi-Fi in the bedrooms- PARKING-unfortunately the hotel does not have any parking of its own -However there is a large underground municipal car park literally within four minutes walk which charged €15 for the whole day

I have given this hotel an average rating because I did not get to stay here in the end and I don't want to affect their ratings badly. I am just writing to alert pet owners that this establishment only qualifies as pet-friendly if you have just one pet. I messaged to say we were travelling with two cats and had my booking accepted. Then they sent a form message saying their pet policy was only one per room. I queried it and they said there were no exceptions even if the pets concerned were two small cats. So someone with a giant Newfoundland or Great Dane can stay. But my one cat and one kitten (combined weight about 8kg) can't. It looks like a nice hotel, but apparently can't see how illogical their pet policy is. Owners of multiple pets, beware.

The state of the entire place gives the unpleasant impression the hotel is about to close down for good. It all is very tired and little welcoming. Nothing has been thought or designed to make travellers comfortable and it looks like management have not spent any money in recent years in this property to improve or even maintain the property to 4 star standards. On the positive side, we booked a suite and it was well worth it. Huge floor to ceiling windows affording great 180° views and a sense of space that made us pleasantly surprised every moment we entrered our room. However, the furniture in the room was completely obsolete. Bed and mattress were from another age, the armchair by the table had no cushion material, bathroom had a 80s design and I can go on like this for every single piece of furniture. On top of this, the large windows had obviously not be washed from the outside for months and were outrageously dirty. Breakfast was a good experience though. The restaurant looked more like a cheap, ageing cafeteria but the food / choice / selection / quality were all above average (except coffee). Great eggs upon order etc. The team for breakfast was massively understaffed but they did a fantastic job / refilled in due time and always with a smile. As a conclusion, I can easily understand the poor ratings of this hotel on TA and other booking sites. I trust our suite made the major difference as it was amazing to have all this space and panoramic views after a busy day (even though I am still shocked by how muddy windows were). But for those looking for service, design and warmth, I'd suggest to book somewhere else ...

位置非常好，在小鎮的中心。服務人員是熱情的。我們是租車，門口可以停靠有工作人員會積極上前幫助你卸行李。不遠處有地下公共停車場，大約步行5-7分鐘的距離。

We stayed at this hotel for one night on 22nd September. I am disabled and have considerable mobility problems. The hotel advertises a car park but it is virtually impossible to find. There are only limited direction signs and access to the car park is difficult. Having gone round the one way system a number of times we finally found the car park entrance. An unhelpful member of staff told us that the car park was full and we would have to park elsewhere. Street parking around the hotel is impossible and the nearest public car park is some distance away from the hotel. After yet more circuits of the one way system we found somewhere to park. I then had considerable difficulty getting back to the hotel. I had previously requested an accessible room but apparently the are situated a long walk from the lift, which is very odd.We had to settle for a standard room near to the lift. Having finally checked in after a lot of stress and pain we looked forward to a relaxing meal.No Chance! The hotel doesn't offer any meaningful evening food option. My wife ended up going to the local supermarket to get food to bring back to the room as I wasn't capable of trawling round the city to find a restaurant. Luckily, my wife was with me to help and support me.Had I been alone this would have been a complete nightmare. We have stayed at many Ibis hotels in he past and have never had this sort of experience. Needless to say,we won't be repeating this.

Nice location with river views and 2min walking distance to ”Basilica del Pilar”. Great value. We tried the restaurant and it has good quality food at a reasonable price.

This is a 4* hotel and it deserves every one of those stars. The staff are super helpful, the spa is amazing and the whole place is beautiful. a previous comment said there was no public transport. the bus goes less than a 2 min walk from the hotel!!!! There is a fabulous restraint at the hotel and a bar in the same complex! Clearly that person didn’t think to ask. It’s not in the middle of nowhere, yea it’s on an industrial estate and very peaceful out of the city. The views are amazing. The wine and food are outstanding and the service is exceptional. Thank you to very memeber of the team from managers to cleaners to maintenance and waiting staff. So friendly and helpful. And they have self service laundry! All in all fabulous. Namaste.

El hotel está bien aunque algo alejado del centro. Si llegáis a Delicias a la estación del AVE y tenéis el cercanias incluido es la mejor opción para desplaz**** al hotel además del taxi. Me facilitaron una habitación superior a la que tenía reservada ya que la mía era muy pequeña y por ello les doy las gracias también por aquí. Si queréis una opción económica esta sin duda es una buena opción si no te importa moverte caminando o en transporte público.

Not easy to find! The instructions say that the hotel is just across the road from the railway station but we had to ask a friendly security guard to point us in the right direction. The hotel, clearly for business travellers, is underwhelming and is in need of renovation. It’s a long way from the city and you need to get a bus to get there. We couldn’t get in our room door upon arrival and, after trying to ram it a few times, had to ask the receptionist to help. She showed us the correct way (keycard in, out, quickly!) otherwise we would have been standing in the not-so-nice hallway all night. The room was basic but we hadn’t paid much for it and weren’t expecting luxury. It was nice enough and was clean. Only two power plugs (one of which wasn’t working), insufficient for today’s needs, and none by the bedside for powering up phones etc. The bathroom fan didn’t work. We wanted to use the safe in the room but couldn’t work out how to. There were no instructions. Another trip down to reception where we were told there were two types of safes, one with a numeric pad and others (like ours) that needed a special card. To get the special card, we’d need to leave a deposit of €20 and she’d have to call a colleague to set it up. No thanks! We went out for dinner clasping our wallets close to us. Two positives: the aircon worked well and the breakfast was good. Constantly replenished and, except for the orange juice, of good quality. Upon reflection, we should have gone for a hotel in town instead.

This is a 3* hotel but is at the top end. The rooms ae smart and clean, the service is excellent. It is no-frills; you need to bring your own drinking water if you don't want to drink tap water. There are two universal soap dispensers in the bathroom, but the soap is not suitable as a shampoo substitute. Food: I only had breakfast, but this was really good with a a large selection of dishes to choose from. The dinner menu and the outdoor/indoor options for dining were being well used. The views from the room are lovely, I was on the 7 floor. Calatayud has seven castles to visit on the hills around the town, is very very hot, so the ac in the room is essential, and very effective. The room had a TV but I didn't use it. There is underground parking, a gym and spa, but the spa was not working whilst I was resident. Every member of staff was perfect, responsive, friendly and professional; well worth a 5* rating. The hotel is within walking distance of the town and the rail station. There are taxis at the rail station or can be called/picked up from the town centre. There are at lots of nice bars outdoor seating and a 1.5km Los Ramblas line on both sides with trees. complete with with chirping finches all night in the trees: the food especially the tapas is to die for. There is an excellent ladies' hair dressers almost opposite the hotel. Catalayud is host to more dental practices than any British town I've ever seen, luckily, I didn't need to use them. There are three outdoor public swimming pool ( unfortunately didn't get time to use them). Overall a great great holiday.

Viaje de trabajo, dos personas en sendas habitaciones. Pernocto la noche del 12 al 13 de julio. Llevaba contratada habitación y desayuno. Dejé hecho el pago por adelantado al realizar el check-in el día 12. El hotel en sí, sin ser pésimo, está notoriamente por debajo de la media nacional de un 3 estrellas: se le ve antiguo, apagado, muy necesitado de pintura y redecoración. Lo mejor, las dimensiones y limpieza de las habitaciones y la amabilidad de la camarera de habitación y la corrección de la recepcionista de la tarde-noche. Lo menos acorde a la teórica calificación de 3 estrellas: el baño y sobre todo el comedor, desangelado, con un desayuno más bien pobre, y carente de atención, ya que alrededor de las 10 a.m. compartía camarero (uno solo) con la aledaña cafetería a la calle del establecimiento. Hasta ahí, más acorde con un hostal o con 1 estrella que con un teórico 3 estrellas, pero creo sinceramente que aceptable al precio de 62€ en el mes de julio. Lo insólito vino después: había quedado a la mañana siguiente con un cliente, al que cité en el hall del hotel. Mientras, decidí bajar a tomar un café (nunca desayuno; tampoco en esta ocasión) en el comedor. El café, horrendo, y de hecho lo dejé en la taza porque era imbebible debido a un intenso sabor salado (sic). Unos minutos después me dirijo a la recepción para entregar la tarjeta y formalizar el check out. Y ahí vino la afrenta a manos de la recepcionista que estaba en el mostrador esa mañana (distinta repito a la de la tarde anterior): esta señora me inquiere para que le diga si tengo algún gasto y, en particular, si he desayunado, porque me ha visto salir del comedor y en ese caso tengo que abonarle 10 euros del desayuno. Sorprendido, le digo que no, que tomé (intenté tomar mejor dicho) un café y nada más, y para mi asombro, sin apenas mirarme, con un gesto desagradable y malencarado, muestra sus dudas y me dice que da igual que no desayune si he accedido al comedor: se adeudan 10 euros. Yo me planto, y educadamente le ofrezco ir a preguntarle al camarero (error mío), ante lo cual se va caminando a toda prisa hacia la cafetería, conmigo detrás (segundo error de principiante mío, repito, que nunca debí aceptar esa actitud de esta persona tan maleducada), y cuando el camarero viene (un señor mayor con igual actitud que ella), ni me mira, y a ella le dice que no lo sabe, que él ”vio cosas” en la mesa del comedor. Ante mi negativa, rotunda, me cobra el café, 1,60€, que le pago en mano. Finalmente, cuando compruebo la reserva que hizo la empresa me confirman que incluía desayuno. Para mayor inri. No es tanto el error por su parte, impropio, como el trato, antipático y despótico, que esta señora se permitió exhibir. Nunca me pasó nada parecido, y en este hotel no me volverá a pasar.

I have given this hotel an average rating because I did not get to stay here in the end and I don't want to affect their ratings badly. I am just writing to alert pet owners that this establishment only qualifies as pet-friendly if you have just one pet. I messaged to say we were travelling with two cats and had my booking accepted. Then they sent a form message saying their pet policy was only one per room. I queried it and they said there were no exceptions even if the pets concerned were two small cats. So someone with a giant Newfoundland or Great Dane can stay. But my one cat and one kitten (combined weight about 8kg) can't. It looks like a nice hotel, but apparently can't see how illogical their pet policy is. Owners of multiple pets, beware.

The state of the entire place gives the unpleasant impression the hotel is about to close down for good. It all is very tired and little welcoming. Nothing has been thought or designed to make travellers comfortable and it looks like management have not spent any money in recent years in this property to improve or even maintain the property to 4 star standards. On the positive side, we booked a suite and it was well worth it. Huge floor to ceiling windows affording great 180° views and a sense of space that made us pleasantly surprised every moment we entrered our room. However, the furniture in the room was completely obsolete. Bed and mattress were from another age, the armchair by the table had no cushion material, bathroom had a 80s design and I can go on like this for every single piece of furniture. On top of this, the large windows had obviously not be washed from the outside for months and were outrageously dirty. Breakfast was a good experience though. The restaurant looked more like a cheap, ageing cafeteria but the food / choice / selection / quality were all above average (except coffee). Great eggs upon order etc. The team for breakfast was massively understaffed but they did a fantastic job / refilled in due time and always with a smile. As a conclusion, I can easily understand the poor ratings of this hotel on TA and other booking sites. I trust our suite made the major difference as it was amazing to have all this space and panoramic views after a busy day (even though I am still shocked by how muddy windows were). But for those looking for service, design and warmth, I'd suggest to book somewhere else ...

位置非常好，在小鎮的中心。服務人員是熱情的。我們是租車，門口可以停靠有工作人員會積極上前幫助你卸行李。不遠處有地下公共停車場，大約步行5-7分鐘的距離。

We stayed at this hotel for one night on 22nd September. I am disabled and have considerable mobility problems. The hotel advertises a car park but it is virtually impossible to find. There are only limited direction signs and access to the car park is difficult. Having gone round the one way system a number of times we finally found the car park entrance. An unhelpful member of staff told us that the car park was full and we would have to park elsewhere. Street parking around the hotel is impossible and the nearest public car park is some distance away from the hotel. After yet more circuits of the one way system we found somewhere to park. I then had considerable difficulty getting back to the hotel. I had previously requested an accessible room but apparently the are situated a long walk from the lift, which is very odd.We had to settle for a standard room near to the lift. Having finally checked in after a lot of stress and pain we looked forward to a relaxing meal.No Chance! The hotel doesn't offer any meaningful evening food option. My wife ended up going to the local supermarket to get food to bring back to the room as I wasn't capable of trawling round the city to find a restaurant. Luckily, my wife was with me to help and support me.Had I been alone this would have been a complete nightmare. We have stayed at many Ibis hotels in he past and have never had this sort of experience. Needless to say,we won't be repeating this.

Nice location with river views and 2min walking distance to ”Basilica del Pilar”. Great value. We tried the restaurant and it has good quality food at a reasonable price.

This is a 4* hotel and it deserves every one of those stars. The staff are super helpful, the spa is amazing and the whole place is beautiful. a previous comment said there was no public transport. the bus goes less than a 2 min walk from the hotel!!!! There is a fabulous restraint at the hotel and a bar in the same complex! Clearly that person didn’t think to ask. It’s not in the middle of nowhere, yea it’s on an industrial estate and very peaceful out of the city. The views are amazing. The wine and food are outstanding and the service is exceptional. Thank you to very memeber of the team from managers to cleaners to maintenance and waiting staff. So friendly and helpful. And they have self service laundry! All in all fabulous. Namaste.

El hotel está bien aunque algo alejado del centro. Si llegáis a Delicias a la estación del AVE y tenéis el cercanias incluido es la mejor opción para desplaz**** al hotel además del taxi. Me facilitaron una habitación superior a la que tenía reservada ya que la mía era muy pequeña y por ello les doy las gracias también por aquí. Si queréis una opción económica esta sin duda es una buena opción si no te importa moverte caminando o en transporte público.

Not easy to find! The instructions say that the hotel is just across the road from the railway station but we had to ask a friendly security guard to point us in the right direction. The hotel, clearly for business travellers, is underwhelming and is in need of renovation. It’s a long way from the city and you need to get a bus to get there. We couldn’t get in our room door upon arrival and, after trying to ram it a few times, had to ask the receptionist to help. She showed us the correct way (keycard in, out, quickly!) otherwise we would have been standing in the not-so-nice hallway all night. The room was basic but we hadn’t paid much for it and weren’t expecting luxury. It was nice enough and was clean. Only two power plugs (one of which wasn’t working), insufficient for today’s needs, and none by the bedside for powering up phones etc. The bathroom fan didn’t work. We wanted to use the safe in the room but couldn’t work out how to. There were no instructions. Another trip down to reception where we were told there were two types of safes, one with a numeric pad and others (like ours) that needed a special card. To get the special card, we’d need to leave a deposit of €20 and she’d have to call a colleague to set it up. No thanks! We went out for dinner clasping our wallets close to us. Two positives: the aircon worked well and the breakfast was good. Constantly replenished and, except for the orange juice, of good quality. Upon reflection, we should have gone for a hotel in town instead.

Viaje de trabajo, dos personas en sendas habitaciones. Pernocto la noche del 12 al 13 de julio. Llevaba contratada habitación y desayuno. Dejé hecho el pago por adelantado al realizar el check-in el día 12. El hotel en sí, sin ser pésimo, está notoriamente por debajo de la media nacional de un 3 estrellas: se le ve antiguo, apagado, muy necesitado de pintura y redecoración. Lo mejor, las dimensiones y limpieza de las habitaciones y la amabilidad de la camarera de habitación y la corrección de la recepcionista de la tarde-noche. Lo menos acorde a la teórica calificación de 3 estrellas: el baño y sobre todo el comedor, desangelado, con un desayuno más bien pobre, y carente de atención, ya que alrededor de las 10 a.m. compartía camarero (uno solo) con la aledaña cafetería a la calle del establecimiento. Hasta ahí, más acorde con un hostal o con 1 estrella que con un teórico 3 estrellas, pero creo sinceramente que aceptable al precio de 62€ en el mes de julio. Lo insólito vino después: había quedado a la mañana siguiente con un cliente, al que cité en el hall del hotel. Mientras, decidí bajar a tomar un café (nunca desayuno; tampoco en esta ocasión) en el comedor. El café, horrendo, y de hecho lo dejé en la taza porque era imbebible debido a un intenso sabor salado (sic). Unos minutos después me dirijo a la recepción para entregar la tarjeta y formalizar el check out. Y ahí vino la afrenta a manos de la recepcionista que estaba en el mostrador esa mañana (distinta repito a la de la tarde anterior): esta señora me inquiere para que le diga si tengo algún gasto y, en particular, si he desayunado, porque me ha visto salir del comedor y en ese caso tengo que abonarle 10 euros del desayuno. Sorprendido, le digo que no, que tomé (intenté tomar mejor dicho) un café y nada más, y para mi asombro, sin apenas mirarme, con un gesto desagradable y malencarado, muestra sus dudas y me dice que da igual que no desayune si he accedido al comedor: se adeudan 10 euros. Yo me planto, y educadamente le ofrezco ir a preguntarle al camarero (error mío), ante lo cual se va caminando a toda prisa hacia la cafetería, conmigo detrás (segundo error de principiante mío, repito, que nunca debí aceptar esa actitud de esta persona tan maleducada), y cuando el camarero viene (un señor mayor con igual actitud que ella), ni me mira, y a ella le dice que no lo sabe, que él ”vio cosas” en la mesa del comedor. Ante mi negativa, rotunda, me cobra el café, 1,60€, que le pago en mano. Finalmente, cuando compruebo la reserva que hizo la empresa me confirman que incluía desayuno. Para mayor inri. No es tanto el error por su parte, impropio, como el trato, antipático y despótico, que esta señora se permitió exhibir. Nunca me pasó nada parecido, y en este hotel no me volverá a pasar.

Buena habitación sin balcón pero todo muy limpio en un gran hotel al centro de Zaragoza con precios ajustados y unos desayunos y cenas que no te los acabas, muy buen trato de todo el personal del hotel y de aquellos lugares que son para recomendar

I have given this hotel an average rating because I did not get to stay here in the end and I don't want to affect their ratings badly. I am just writing to alert pet owners that this establishment only qualifies as pet-friendly if you have just one pet. I messaged to say we were travelling with two cats and had my booking accepted. Then they sent a form message saying their pet policy was only one per room. I queried it and they said there were no exceptions even if the pets concerned were two small cats. So someone with a giant Newfoundland or Great Dane can stay. But my one cat and one kitten (combined weight about 8kg) can't. It looks like a nice hotel, but apparently can't see how illogical their pet policy is. Owners of multiple pets, beware.

The state of the entire place gives the unpleasant impression the hotel is about to close down for good. It all is very tired and little welcoming. Nothing has been thought or designed to make travellers comfortable and it looks like management have not spent any money in recent years in this property to improve or even maintain the property to 4 star standards. On the positive side, we booked a suite and it was well worth it. Huge floor to ceiling windows affording great 180° views and a sense of space that made us pleasantly surprised every moment we entrered our room. However, the furniture in the room was completely obsolete. Bed and mattress were from another age, the armchair by the table had no cushion material, bathroom had a 80s design and I can go on like this for every single piece of furniture. On top of this, the large windows had obviously not be washed from the outside for months and were outrageously dirty. Breakfast was a good experience though. The restaurant looked more like a cheap, ageing cafeteria but the food / choice / selection / quality were all above average (except coffee). Great eggs upon order etc. The team for breakfast was massively understaffed but they did a fantastic job / refilled in due time and always with a smile. As a conclusion, I can easily understand the poor ratings of this hotel on TA and other booking sites. I trust our suite made the major difference as it was amazing to have all this space and panoramic views after a busy day (even though I am still shocked by how muddy windows were). But for those looking for service, design and warmth, I'd suggest to book somewhere else ...

位置非常好，在小鎮的中心。服務人員是熱情的。我們是租車，門口可以停靠有工作人員會積極上前幫助你卸行李。不遠處有地下公共停車場，大約步行5-7分鐘的距離。

We stayed at this hotel for one night on 22nd September. I am disabled and have considerable mobility problems. The hotel advertises a car park but it is virtually impossible to find. There are only limited direction signs and access to the car park is difficult. Having gone round the one way system a number of times we finally found the car park entrance. An unhelpful member of staff told us that the car park was full and we would have to park elsewhere. Street parking around the hotel is impossible and the nearest public car park is some distance away from the hotel. After yet more circuits of the one way system we found somewhere to park. I then had considerable difficulty getting back to the hotel. I had previously requested an accessible room but apparently the are situated a long walk from the lift, which is very odd.We had to settle for a standard room near to the lift. Having finally checked in after a lot of stress and pain we looked forward to a relaxing meal.No Chance! The hotel doesn't offer any meaningful evening food option. My wife ended up going to the local supermarket to get food to bring back to the room as I wasn't capable of trawling round the city to find a restaurant. Luckily, my wife was with me to help and support me.Had I been alone this would have been a complete nightmare. We have stayed at many Ibis hotels in he past and have never had this sort of experience. Needless to say,we won't be repeating this.

Nice location with river views and 2min walking distance to ”Basilica del Pilar”. Great value. We tried the restaurant and it has good quality food at a reasonable price.

This is a 4* hotel and it deserves every one of those stars. The staff are super helpful, the spa is amazing and the whole place is beautiful. a previous comment said there was no public transport. the bus goes less than a 2 min walk from the hotel!!!! There is a fabulous restraint at the hotel and a bar in the same complex! Clearly that person didn’t think to ask. It’s not in the middle of nowhere, yea it’s on an industrial estate and very peaceful out of the city. The views are amazing. The wine and food are outstanding and the service is exceptional. Thank you to very memeber of the team from managers to cleaners to maintenance and waiting staff. So friendly and helpful. And they have self service laundry! All in all fabulous. Namaste.

El hotel está bien aunque algo alejado del centro. Si llegáis a Delicias a la estación del AVE y tenéis el cercanias incluido es la mejor opción para desplaz**** al hotel además del taxi. Me facilitaron una habitación superior a la que tenía reservada ya que la mía era muy pequeña y por ello les doy las gracias también por aquí. Si queréis una opción económica esta sin duda es una buena opción si no te importa moverte caminando o en transporte público.

Not easy to find! The instructions say that the hotel is just across the road from the railway station but we had to ask a friendly security guard to point us in the right direction. The hotel, clearly for business travellers, is underwhelming and is in need of renovation. It’s a long way from the city and you need to get a bus to get there. We couldn’t get in our room door upon arrival and, after trying to ram it a few times, had to ask the receptionist to help. She showed us the correct way (keycard in, out, quickly!) otherwise we would have been standing in the not-so-nice hallway all night. The room was basic but we hadn’t paid much for it and weren’t expecting luxury. It was nice enough and was clean. Only two power plugs (one of which wasn’t working), insufficient for today’s needs, and none by the bedside for powering up phones etc. The bathroom fan didn’t work. We wanted to use the safe in the room but couldn’t work out how to. There were no instructions. Another trip down to reception where we were told there were two types of safes, one with a numeric pad and others (like ours) that needed a special card. To get the special card, we’d need to leave a deposit of €20 and she’d have to call a colleague to set it up. No thanks! We went out for dinner clasping our wallets close to us. Two positives: the aircon worked well and the breakfast was good. Constantly replenished and, except for the orange juice, of good quality. Upon reflection, we should have gone for a hotel in town instead.

Viaje de trabajo, dos personas en sendas habitaciones. Pernocto la noche del 12 al 13 de julio. Llevaba contratada habitación y desayuno. Dejé hecho el pago por adelantado al realizar el check-in el día 12. El hotel en sí, sin ser pésimo, está notoriamente por debajo de la media nacional de un 3 estrellas: se le ve antiguo, apagado, muy necesitado de pintura y redecoración. Lo mejor, las dimensiones y limpieza de las habitaciones y la amabilidad de la camarera de habitación y la corrección de la recepcionista de la tarde-noche. Lo menos acorde a la teórica calificación de 3 estrellas: el baño y sobre todo el comedor, desangelado, con un desayuno más bien pobre, y carente de atención, ya que alrededor de las 10 a.m. compartía camarero (uno solo) con la aledaña cafetería a la calle del establecimiento. Hasta ahí, más acorde con un hostal o con 1 estrella que con un teórico 3 estrellas, pero creo sinceramente que aceptable al precio de 62€ en el mes de julio. Lo insólito vino después: había quedado a la mañana siguiente con un cliente, al que cité en el hall del hotel. Mientras, decidí bajar a tomar un café (nunca desayuno; tampoco en esta ocasión) en el comedor. El café, horrendo, y de hecho lo dejé en la taza porque era imbebible debido a un intenso sabor salado (sic). Unos minutos después me dirijo a la recepción para entregar la tarjeta y formalizar el check out. Y ahí vino la afrenta a manos de la recepcionista que estaba en el mostrador esa mañana (distinta repito a la de la tarde anterior): esta señora me inquiere para que le diga si tengo algún gasto y, en particular, si he desayunado, porque me ha visto salir del comedor y en ese caso tengo que abonarle 10 euros del desayuno. Sorprendido, le digo que no, que tomé (intenté tomar mejor dicho) un café y nada más, y para mi asombro, sin apenas mirarme, con un gesto desagradable y malencarado, muestra sus dudas y me dice que da igual que no desayune si he accedido al comedor: se adeudan 10 euros. Yo me planto, y educadamente le ofrezco ir a preguntarle al camarero (error mío), ante lo cual se va caminando a toda prisa hacia la cafetería, conmigo detrás (segundo error de principiante mío, repito, que nunca debí aceptar esa actitud de esta persona tan maleducada), y cuando el camarero viene (un señor mayor con igual actitud que ella), ni me mira, y a ella le dice que no lo sabe, que él ”vio cosas” en la mesa del comedor. Ante mi negativa, rotunda, me cobra el café, 1,60€, que le pago en mano. Finalmente, cuando compruebo la reserva que hizo la empresa me confirman que incluía desayuno. Para mayor inri. No es tanto el error por su parte, impropio, como el trato, antipático y despótico, que esta señora se permitió exhibir. Nunca me pasó nada parecido, y en este hotel no me volverá a pasar.

Buena habitación sin balcón pero todo muy limpio en un gran hotel al centro de Zaragoza con precios ajustados y unos desayunos y cenas que no te los acabas, muy buen trato de todo el personal del hotel y de aquellos lugares que son para recomendar