Hotel Dengan Pools di West Yorkshire, United Kingdom

Stayed for my business Travel. Hotel are strategically located and easy access to Train and restaurant. In term of room really good for business travel. Solid table and chairs for comfortable working environment in the room. In term of room service really bad. No response on phone call. They purposely cancelled out the call especially for enquiry with front desk and for room services. Really disappointed.

1. **Great Experience** ”The hotel was clean and comfortable. The staff was friendly and helpful. I enjoyed my stay and would definitely return!” 2. **Nice Location** ”The hotel is located in a great area, close to restaurants and attractions. The room was spacious and well-equipped.” 3. **Good Value** ”Excellent value for the price! The amenities were nice, and the breakfast was delicious. I highly recommend it.”

Ok place to stay would be really nice if staff was alittle polite

Excellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely. Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10. I would stay again but order food in or bring food with me.

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Nice place. The room was a decent size. Reception very good. The bar area was very, very busy and very, very understaffed. They were complaining about people paying in cash as they were running out of change. There are still a lot of people who only use cash, myself included. The breakfast was quite good but disappointed that you didn't have any butter, just margarine, which I feel tastes disgusting. I think for the prices paid that you could stretch to a bit f butter.

Staff were lovely, helpful and the service was great. However, we were late being given our room as they were behind on the cleaning. Wouldn't usually be an issue but we just needed to check-in, drop off our bags and go. Staff did try to make the room ready asap which was great. Room was ok, a little tired, needing some updating/fixing up as it was missing a toilet roll holder and the wallpaper was peeling by the window but otherwise it was nice. Some of the hallways were a little smelly for some reason, there are plug-in's to try and cover this but they didn't seem to do much. Didn't have any food so I can't comment

Disappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing. The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it! The view from the window was just a view over a concrete roof. The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available) After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!

We had a wonderful, too short a stay 😊 a beautifully presented Hotel and room, magnificent view and absolutely the nicest most professional team, who were Professional, efficient, polite and courteous

This is the second time we’ve stayed in this hotel at Xmas. This year I had an issue with a another travel partner that failed to communicate booking details with me and then claimed my booking was not on their system despite it showing up on the hotel’s system. Ruby & Suzanne at reception were phenomenal. Their kindness, persistence and excellent customer service were second to none. I am so grateful to them. In addition the grounds of this hotel are stunning, it’s a great location, very clean, comfortable and brilliantly priced. If you’re visiting Bradford or Leeds I would highly recommend this hotel.