Hotel Dengan Pools di West Yorkshire, United Kingdom

All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.

Fantastic hotel with lovely staff, great food and wonderful facilities. I enjoyed the pool and steam room and then the dinner and drinks in the bar. Nice walks around the golf course and easy to navigate the local area. All the staff were excellent and I'd happily return.

Disappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing. The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it! The view from the window was just a view over a concrete roof. The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available) After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!

Amazing stay with amazing staff! Booked a room for my mums 80th birthday along with dinner and a meal in the claret jug with family the following day. Everything was perfect for my mum from room to the food and the service - a special shout out to Vicki Wood and (I’m so sorry I didn’t get her name) the lady who took care of everything for us at the Claret Jug. Absolutely recommend

Excellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely. Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10. I would stay again but order food in or bring food with me.

The trip was delayed due to visa reasons, but I can't cancel it, which is a bit regrettable

We had a wonderful, too short a stay 😊 a beautifully presented Hotel and room, magnificent view and absolutely the nicest most professional team, who were Professional, efficient, polite and courteous

From arriving to a friendly welcome at reception (Sam)everything and every member of staff was lovely and could not do enough to help. From the foyer to the bar/dining area to our room, we found it spotless, well thought out and extremely comfortable. The bed was comfy and you heard no outside noise if there was improvement I could offer, a pillow menu would be great. Otherwise 5stars and we would definitely use again 😁

We stayed 2 nights in the hotel and found the room to be really comfortable, the staff really friendly and helpful, and the food was really excellent. We didn't use the spa facilities as always arrived too late but the pool looked really inviting. Location was also good as just a few minutes off the M1. I would thoroughly recommend a stay at this hotel.

Staff were lovely, helpful and the service was great. However, we were late being given our room as they were behind on the cleaning. Wouldn't usually be an issue but we just needed to check-in, drop off our bags and go. Staff did try to make the room ready asap which was great. Room was ok, a little tired, needing some updating/fixing up as it was missing a toilet roll holder and the wallpaper was peeling by the window but otherwise it was nice. Some of the hallways were a little smelly for some reason, there are plug-in's to try and cover this but they didn't seem to do much. Didn't have any food so I can't comment