Hotel Dengan Pools di Wiltshire, United Kingdom

For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK. When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't). When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean. In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you. The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice. Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.

The hotel location is good. Quite quick and convenient for checking in the hotel. However, the room was outdated with old carpet. The air condition was very old and so loud.

Location is good. Super service. But the rooms and amenities are too old, need to be repaired and renovated. The bathroom sink countertop has lots of stains.looked too uncomfortable. Coffee bar was not clean at all .

This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.

Amazing room. Incredible facilities.

Great room with 2 roll top baths, big comfy bed, big shower en-suite, this was an upgraded room from the one that I had booked so it was a very nice surprise! Evening meal in the lounge was very good. The breakfast was superb, good quality ingredients and presented really well, the service was attentive and quick! The Spa was clean with good facilities, there were works being done on the outside pool during our stay so this will be a great addition when it is finished. The staff at the front desk were fantastic, Sarah showed us to our room!  I love the little touches!, the refreshment bag given to us for our homeward journey when we checked out as well as all the other touches makes for a very pleasant stay. I wish I could have of stayed longer. I would love to come back.

入住遇到了一點小問題，好在酒店幫忙解決了，自然環境非常好，酒店有很多值得探索的地方，本來計劃了巴斯泡温泉，因為酒店有熱水池以及四五個不同功效的汗蒸房，所以還省掉了巴斯温泉一筆鉅款，春節假期在酒店的池子裏仰望星空，也是一種別樣的體驗。泡池子以及汗蒸都是免費服務且無需預約，但是問攜程給的答案是要過去預約

Staffs are helpful. Hotel room is clean and spacious.

We drove all the way from London to WHATLEY MANOR, the location is really rural bit quiet. IT IS A VERY BEAUTIFUL MANOR SINCE 1929. We booked a suite room and upgraded to extra single bed for my son and cost 150£, which is considered very expensive. We booked for 2 nights and it cost us 1500£, [ breakfast included ] in my opinion is very pricey for this location. I think their selling points are spa, sauna, thermal room , hydro pool but for Asian , it is too common for us.The beds are very comfortable, room is very spacious and cozy, provide good quality amenities. They have really beautiful garden good for walking and reading books. Beside price, everything is good.