Hotel Dengan Pools di North Sumatra, Indonesia

Close to one of the largest mall in town Restaurants, bars and convenience store nearby. Staff were quick to resolve a problem with the room. More than expected unofficially gluten free option at breakfast.

Grand City Hall Medan offers an elegant and memorable stay right in the heart of the city. The property combines classic sophistication with comfortable modern touches, creating a welcoming atmosphere from the moment you arrive. The rooms are spacious, well-maintained, and comfortable, while the service is professional and attentive. Its central location makes it especially convenient for exploring Medan, whether for business or leisure. The overall ambience feels refined and relaxing, making it a great choice for a comfortable city getaway. Highly recommended for anyone looking for quality, convenience, and a touch of timeless elegance in Medan!

Pros: large room, nice view from the window, good breakfast, not bad gym. Cons: Inattentive staff (I had booked a Deluxe room, but they put me in a regular room. Later I had doubts and went back to check if it was really my room. It turned out it wasn't). On the last night the water was black, making it impossible to wash or brush your teeth.

I recently stayed at Emerald Garden Hotel in Medan for 7 days and 6 nights, and overall it was a comfortable and pleasant experience. The location is very convenient, making it easy to travel around Medan for food, shopping, and meetings. The hotel environment is quiet and relaxing, which made it suitable for both business and rest. The room was spacious, clean, and well maintained. Housekeeping did a good job every day, keeping everything tidy and comfortable. The bed was comfortable and the air conditioning worked well, which is important in Medan’s warm weather. The staff were friendly and helpful throughout the stay. Check-in and check-out were smooth, and whenever I needed assistance, the team responded quickly. The breakfast selection was decent, with a mix of local Indonesian dishes and simple international options. It was a good way to start the day before heading out. Facilities like the swimming pool and gym were also available and well maintained. Overall, it was a pleasant 7-day stay, and I would recommend Emerald Garden Hotel to anyone visiting Medan for business or leisure.

A dated, but generally nice hotel. Unfortunately, the cleanliness leaves something to be desired, and details and amenities are lacking. However, the accommodation, with its beautiful view, is perfect for Instagram posts. The location is quiet and quite remote. The service is very friendly and attentive, although communication in English was a bit sluggish at times. Overall, a good stay, but the price is too high.

A True 5-Star Experience – Perfect for Couples!We stayed here for one night and had an absolutely wonderful experience. From the moment we arrived, the check-in process was smooth, quick, and completely hassle-free.The overall ambience of the hotel is fantastic—it truly feels like a genuine 5-star property. Our room was spotlessly clean, beautifully designed, and came with a lovely view overlooking the pool, which made our stay feel even more special.The absolute highlight of our stay was the next morning. The breakfast buffet offered an amazing, high-quality spread of food with plenty of delicious options to choose from.Across the board, the service, hospitality, and overall vibe were excellent. This hotel is definitely a must-visit for couples, and we will absolutely be coming back again! Highly recommended!

My diet was a bit off and my stomach wasn't feeling well, but the hotel service was decent. We were on a business trip, and this hotel was recommended by our client. Indonesia is very humid and hot, but overall, the hotel was pretty good!

I wish I could say it was ideal, because the hotel has the potential for that - but unfortunately it's not exactly that. The location is super, the building is what you can expect from an ex-Radisson hotel, but the problems with the cleanliness and the very aged bed linen left me a far from perfect first impression. Plus, at 4pm they still didn't have my room ready and asked me to wait 10-15 minutes. After escalating the problem to the manager I got a better room and from there on everything was OK, but the welcome was not at the level I expected.

Enjoy staying . Room is spacious and clean. Variety of breakfast better then JW Marriott which we stay 2 night before. Was a outsourced spa centre at Ground floor out from lift. Newly open about 5 months. For myself not that recommended as the therapist yet to well trained. I can’t enjoy the massage while the therapist never ask for pressure and proper drape you lol.

The location is excellent, especially for shopping and getting around Bukit Bintang. The hotel is elegant, the room was comfortable and clean, and the staff were professional and welcoming throughout my stay. Service was generally very good, although there are still a few small areas that could be improved to make the overall experience truly 5-star. Nevertheless, I enjoyed my stay and would definitely consider returning again. A solid 4-star experience from me.