Hotel Dengan Wifi di Free State, South Africa

The hotel is very good, but the TRIP platform has a very poor check-in experience. We arrived at the hotel tired. The front desk had our reservation information but denied that we had paid in advance. I showed my reservation form and it clearly showed that full payment was prepaid and included breakfast, but the hotel computer showed that no payment had been made. There is no choice but to pay separately to check in. Then I contacted the Trip platform and was told that Trip was booked through a third-party so-called partner. They contacted the local partner and finally the front desk confirmed that we had been charged twice. Trip customer service then called again and said that the hotel front desk did not read the order clearly, and I completely disagree with this explanation. I clearly saw that the hotel's computer showed that our reservation was unpaid. It should be caused by the lack of responsibility of Trip's local partners. In addition, the hotel has no restaurant at all and does not provide breakfast at all. All guests who stay can get a 20% discount coupon to purchase meals and drinks at the fast food restaurant in the service area of ​​the gas station next to it. The meals are very cheap. The accommodation we booked including breakfast was a waste of nearly 200 Hong Kong dollars. (My cashier receipt showed that the unit price of the room was 1178 ZAR, and the so-called breakfast-included price I actually paid was HKD 627).

Все очень мило, это загородный дом, с цветами, со стильными номерами и очень приветливыми хозяевами. Все очень понравилось. Удобная кровать, хорошие ванные принадлежности, поют птицы и ароматно пахнет.

Wonderful staff. Clean rooms. Quiet facility. We loved staying at this hotel and would recommend it to others!

The room is very good, just opposite the University of the Free State, very satisfied

The hotel was clean and the staff was friendly .Breakfast was fresh and had a little bit of everything .Unfortunately for my partner and I ,we booked the hotel because of it’s amenities ,upon out arrival we got the news that the hotel is doing some refurbishments therefore we couldn’t use the amenities we booked the hotel for .I suggested that we at-least get upgraded as we are unhappy,but nothing of that sort happened .So I was very unhappy that the hotel couldn’t at-least meet us half way.They just said the site I booked at need to take full responsibility for not notifying me of the refurbishment.

We used the recommended driver William/Mrudi to come from Johannesburg. Thank you very much, William. We also want to thank Fifi for her sharming smiles. We stayed more than a week in the lodge. The food was good. There are 3 options for vegetarians in the dinner menu. We enjoyed all of them.