Hotel Dengan Pools di Tamil Nadu, India

Location: Excellent Facilities: Good Service: Unsatisfactory 1. There was no one to greet us upon arrival 2. Our suitcases were unattended and we had to carry them to our room ourselves. 3. Mosquitoes everywhere. 4. We had to request for mosquito repellent. The hotel staff should be more attentive and ensure rooms are stocked with essentials. 5. The food we ordered for in-room dining was not even warm (forget hot food). We only ordered some fries and a sandwich - not sure if the fries were prepared and shipped from France 😂 Will never opt this place again.

The hotel is good, and the service was very nice. There was a wide spread of options in the buffet. The initial room we were given had a damp smell, but as soon as I reported it, the staff promptly swapped it for a better one. Overall, it was a good experience.

Returning to this location after eight years, I was hoping for the same 5star experience I once enjoyed. Unfortunately, it’s not quite what it used to be, and the property is beginning to show its age. On a positive note, the staff were warm and courteous throughout—from the reception to the restaurant team. Their professionalism and friendliness was a highlight of the stay. The restaurant manager Nazim was helpful. However, the room was disappointing. Upon entering, there was a strong musty odor. When I mentioned this to the front desk, I was told all the rooms have this smell and that it would dissipate in about 10 minutes—but unfortunately, it lingered. It seems guests may simply become accustomed to it over time. Not me.. lol. The Colony restaurant offered a decent breakfast, though dinner not that much. It felt overcrowded and cramped, and the buffet menu was not the greatest, with food quality was just average. The key strengths of this location remain its convenient setting, friendly staff, and ample parking. With some updates and improvements, it could once again live up to its former reputation.

My stay began on a disappointing note. I arrived at the lobby on a Sunday afternoon and waited nearly 40 minutes before anyone attended to me. Although I was clearly in line, a couple of other guests approached the desk and were assisted before me. I expected the concierge or front-desk staff to notice the situation and assist guests in the order they arrived, but unfortunately, that did not happen. Once I was finally checked in, I was assigned a room on the fourth floor. The room itself was acceptable. I generally do not have particularly high expectations regarding hotel-room ambience, as I find that it often does not vary significantly across hotels, regardless of their star rating. What I found especially unreasonable was the hotel’s pricing. Items available in the room, such as a Snickers bar priced at ₹155 and a packet of Lay’s priced at ₹55, ***** with peanuts and carbonated drinks, were listed at several times their normal retail prices. The markup was so excessive that it made me wonder whether the hotel actually wanted guests to consume these items or was simply trying to impose an unnecessary and inflated expense. The same applied to transportation. The hotel quoted ₹1,800 plus taxes for a sedan to the airport. I booked an Uber for the exact same journey for ₹699. Charging well over twice the market price—and then adding taxes on top of it—is frankly absurd. Hotel convenience may reasonably come at a premium, but this felt less like a premium service and more like an attempt to take advantage of guests. The complimentary breakfast, however, offered a wide variety of options and was probably the most redeeming part of the stay.

The front office staff like Ameer,Lavanya are very professional and very helpful Excellent responsive

We loved our stay here! Cleanliness to service was brilliant. Coming from Singapore, we were little worried about the hotel and cleanliness but with no doubt it was superb. Infact we don't have a complaint. We had hotel breakfast, dinner buffet, dinner ala carte at the ground level restaurant (part of the hotel) food was good, ambience is beautiful and I must say Navaneeth and ashiq were such warm and friendly boys, serving with smiles, checking on us and even other customers esp elderly folks. That is one of the best service etiquettes we have seen. Their communication skills with a little humour was a hats off! Definitely coming back and definitely recommending family and friends. Totally no regrets. Thank you residency towers team. Keep up the good work and spirit!

The front desk staff were friendly and helpful; the room was clean and comfortable; the breakfast was quite delicious; and the location was decent. If I were to come here again, I would book again.

This hotel scores highly on airport proximity and overall value for money. While the interior and facilities are a bit dated, it's thankfully clean with no noticeable odors. Airplane noise from takeoffs and landings isn't an issue, ensuring a good night's sleep. It's a great choice for transit passengers looking for a budget-friendly option.

We enjoyed our stay in esthell resort. We have been upgraded to newly constructed executive rooms. It was awesome. Amenities, games were enjoyed by myself and my kids. A wonderful place for kids to stay and enjoy.