Hotel Dengan Pools di Aqaba Governorate, Jordan

I was on a trip with my friend. It is a budget hotel but due to off season the service was slow. The cleanliness was average as well. Overall OK for a quick short stay.

Staffs are friendly and helpful. The room is comfortable, mine is access to the beach. Breakfast is variety. My friend and I love fried eggplant and fried cauliflower which are different from other places. Location is good where 20 mins to downtown.

the call center in Egypt were very rude hang up on me , the second call to confirm reservation they are unhelpful and took them 18 min to confirm simple thing they kept me on hold for simple thing, they were unhelpful without any knowledge about hotel booking and rooms one of our rooms 631 a/c was not working very disappointed with hilton this time to be fair, the reception disk T HILTON aqaba were very nice and helpful and tried to compensate us

This hotel under major renovation, the room is outdated, not clean for sure, I checked in and I was super tired after 12 hours of flight all the sudden falling asleep right away when I wake up to use the bathroom I find out it’s full of urine and the shower full of see sand, I called the room service at 3 morning and I asked them to clean it especially I wasn’t able to use the bathroom, I had to clean it my self, since they ignored me, the breakfast was great has a lot  of different selection, over all I give it 4out of 10 I can’t believe it has the intercontinental franchise.

جميل وموقعه ممتاز

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

ヨルダン滞在の中で、すごく良かったホテルです。 セキュリティーの方もすごく我々日本人に対して優しかったです。 朝食に関しても美味しいし、なんといっても中心部から近かったので徒歩で観光もできました。 私たちはレンタカーで移動してましたが、しっかりパーキングもできて良かったです。

Die Pool-Landschaft ist sehr schön. Es gibt 2 Adult-Pools, die Familien Pools und die Rutsche sind so gelegen, dass sie die Adult-Pools nicht beeinträchtigen. Die Beach ist schön, man kann schnorcheln. Sehr aufmerksamer Service. Die Lage des Hotels ist super, weil direkt am Roten Meer. Abendessen kann man auch gut ausserhalb des Hotels. Das Frühstücks-Buffet ist üppig und vielseitig. Ein sehr relaxter Aufenthalt.

كل شيء على مايرام ولكن واجهة مشكلة بعدم توفير المتطلبات مثلا تواصلت الصباح مع موظف الاستقبال وطلبت تنظيف الغرفة وتبديل الحذاء (تم التنظيف لكن لم يتم توفير الحذاء) في المساء طلبت توفير الحذاء واجاب الموظف ((حالا)) ولم يتم توفير طلبي

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!