Hotel Dengan Pools di Hokkaido, Japan

Room is very clean and short 7mins walk to integrated Sapporo JR station, subway (Namboku and Toho line) and bus terminal. The hotel also upgraded me to a more comfortable double bed room which is kind of standard for all the places I have travelled. Amenities are always replenished unlike some hotels which don’t provide. Staff are very polite. I don’t know how many times I have bowed in return. Also, although the room is facing JR railway, the sound insulation is very good - no disturbance from train movement. Buffet breakfast is also very good with all kinds of sushi such as blow fish, flat fish, blue crab miso soup, ramen, Mongolian bbq mutton Jingkisukan, and even sparkling wine. I would stay here again if come to Sapporo.

The room was spacious, and the East Wing facilities felt quite new. The view from the window in the morning was beautiful. The service was good, though the hot springs were a bit crowded. The outdoor hot spring views were just so-so and not very clear at night. The front desk staff were very attentive; they gave detailed directions, including bus schedules for going to Noboribetsu Station. There was even one staff member who spoke Chinese. The restaurant was decent. The roasted beef was quite tasty, but the duck soba was very average. It wasn't expensive. There's a shop in the hotel selling snacks and local specialties, which was very convenient, and the staff there were excellent. I left my room key at the hot springs, and the staff helped me retrieve it – much appreciated!

Service: Enthusiastic and incredibly patient. Environment: There's a shuttle service from Qingchi, and the waterfall is just a stone's throw away. Hot Springs: Several pools, and not too crowded. What surprised me the most was how delicious the food was! Both breakfast and dinner are buffets with fresh, tasty ingredients. The sweet shrimp had a wonderfully refreshing sweetness. I'll definitely stay here again next time.

When I first arrived at the hotel around noon, all I could think was, ”Wow, this place is massive!” After checking in that afternoon, I realized not only was the lobby huge, but the room was also incredibly spacious. It's easily the biggest room I've stayed in across all my trips to Japan! Even the hot spring area and the restaurants were enormous. Everything was just huge, which is probably why there were so many tour groups – lots of elderly groups from Korea, Japan, and China. Honestly, I absolutely loved the seafood rice bowl and milk at breakfast. It's been two days since I've been in Tokyo, and I'm already missing it so much! 🥰 Dinner, however, was pretty average. There wasn't even any salmon sashimi, just a three-piece sushi plate with salmon and two other kinds of fish that I don't eat. I asked the sushi chef if I could just have a piece of salmon, but he refused and was quite rude about it... speechless.

Great location, close to the slopes and the ski school. The rooms are small, facilities are old, service is average, food is mediocre, and activities are boring. It's only suitable for those who are solely focused on skiing from dawn till dusk. If you're with family and looking for a resort-like vacation, skip this one; it's not worth the price.

The environment is really good. The forest house is two-story and about 100 square meters. Compared with the rooms I stayed in before in Sapporo, Noboribetsu and Rusutsu, it is much bigger. And the house is fully equipped with two bedrooms and two bathrooms. It is very quiet and you can go out to play in the snow at any time. The only drawback is that if you don't drive here, you have to eat dinner at the hotel. The dinner at the hotel is very expensive. I ordered room service, which was quite a lot and delicious. In addition, the hotel does not have a vending machine, so you can only patronize the hotel's drinks and cakes in the lobby. Breakfast is included, which is very ceremonial. All the staff greeted us at the door of the restaurant. We were in a hurry, so we ate quickly and went to the airport. In addition to the snow, there is a golf course next to it. There is not much entertainment, but it is still a good stop for rest.

1) Japanese room is old but thankfully no funny smoke odour etc. decent sized and good for 2 large luggage - they will come and prepare your futon at around 5-530pm. 2) water park is good for kids, with 2 fun slides and some kiddo water slide. The indoor wave pool is big and there’s float and swimwear rental available too (unlike Rusutsu which doesn’t have such options). 3) Dinner was meh - wide selection but taste was alright. The dining buffet area is quite smoky though from the cooking and is quite a turnoff. 4) arcade at B1 is good for entertainment. 5) onsen is awesome. If timed right, you can watch fireworks from the onsen - it has a large sliding glass panel which is open during non-winter period. 6) daily fireworks - awesome

Every year, I used to come to Niseko for skiing and stay here. Due to the pandemic, I hadn't been back for a few years. This time, restarting my ski trip, I chose to stay at the Hilton Niseko Village again, and it still feels as warm and wonderful as ever. Although there haven't been any new changes to the hotel rooms and facilities, being right on the slopes offers fantastic visual effects. You can see the ski runs and fellow skiers directly from your room. Since we came earlier this year, only the beginner and intermediate slopes were open, which was perfect for us powderhounds who hadn't skied in years to practice our basics. The hotel environment is comfortable and well-equipped, with a bar, hot springs, restaurants, a ski rental and service center, and complimentary shuttle services at various times, meeting all our needs. What really stood out this time was the exceptional service. Hilton's management style is truly on point – the attention to detail, every smile, and every greeting made us feel constantly cared for and looked after. From the servers to the team leaders, supervisors, and managers, everyone was incredibly enthusiastic, making our ski journey truly enjoyable. We're already planning to stay here again next March!

Very pleased with our stay at Greenpia, and happy there were quite a few improvements since last year: - upgrade to the outdoor onsen, which is much better than before. Love the addition of the TV - onsen kits inside closet - more room selections such as the Max, cabins and glamping - the conversion into the comic reading space

The Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations. Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable. When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms. The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression. While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.