Hotel Dengan Pools di National Capital District, Papua New Guinea

A short walk down a slope to the Ela beachfront and a good restaurant and bakery. The hotel is ok, but furniture, sheets, and mattresses are old and 'tired'. Staff is really friendly. Pool area nice. Check-in a bit frustrating as they couldn't find our reservation - eventually sorted out.

The check in process is slowest I have seen. Checkin time is at 2pm I tried to checkin at 2pm I was told room is not ready. I said what time will it be ready response was I don’t know. I said checkin time is 2pm I want to checkin after waiting 20 mins I was handed a key card. Only 1 lift working so can take a long time to get to the room. WiFi was good, the restaurant is decent. The shuttle times on the display is wrong but no one cared.

I stayed here for two weeks, and it was one of the best experiences I could have asked for. The property was exceptionally well-managed, the atmosphere was welcoming, and every staff member was professional, attentive, and respectful. As a solo female traveler, feeling safe and comfortable is incredibly important, and the team made me feel secure throughout my stay and while conducting business. Their hospitality, professionalism, and attention to detail truly stood out. Hospitality: 10/10 Professionalism: 10/10 Ambiance: 10/10 I would gladly stay here again and highly recommend it to both business and leisure travelers.

Easy to get food & shopping as it just located next to a Mall if don't have transport. It also have nice swimming pool & sauna room for relax.

The Hotel great service and great staff , the staff and front office to understand and monitor what type of guest either business, pleasure etc...Also priorizing the customers need wants and not to turn away customers whom are there for good cause in helping our country . The hotel clean and nice and needs monitoring of poolside use for the guest in house only and family kids not the public . Staff and supervisor agu in front customers in pool side restaurant it's bad .Solve your problems quietly not for customers to hear or know .

Family enjoyed the stay at Ela Beach Hotel. Will definitely come back

The hotel environment is comfortable and  clean.  staff service attitude is attentive ,  active and enthusiastic.  The food in the hotel restaurant is of high quality and  tastes good, which is beyond my expectation. The most important thing is that the price consumption is also reasonable.

Very friendly and helpful service. Great location. Could have better signage, but otherwise a very good experience.

The hotel is mainly cleaners who are too lazy. At the beginning, they cleaned up the room and did not give better bath towels. Later, it was impossible to clean the house for two or three days. On several occasions, the two bottles of free water prepared in the room were not given. In short, the service is not good. If the hotel is a Samsung hotel or below, it is still OK. If it is a four-star hotel, it is not a good hotel. In the photo below, there is a towel for two bath towels and a towel when you first check in. Isn't it two towels? In addition, the hotel's meals are expensive, and there are not many styles

Very nice staff, friendly and supportive. The room is big and clean, AC is working well. Strongly recommend.