Overall, the hotel makes a very nice and clean impression.
However, there are clear weaknesses in the commercial processing. I booked and paid for the room via your platform.
After completing the booking, I received an email asking me to check in online. As part of the check-in process, I provided my credit card details.
Immediately after the online check-in, my credit card was charged with an amount of approx. 180.00 €.
This procedure initially seemed unusual to me, as the room had already been paid for and the hotel already knew my card details.
After checking in at the hotel, a further booking of €162.27 was charged to my card.
I informed the hotel reception about this and they assured me that these two reserved amounts would be released after check-out.
The first reserved amount was released a few days after check-out, but the second was not.
On August 26, 2024, my card was debited with €80.93 and on the same day €80.43 was credited again.
The result is that my card is still charged today, eleven days after check out, with a reservation of approximately $180.00.
I am surprised about such a behavior and have asked the hotel to explain the reasons for the charges on my card.
I have already complained to Wyndham and asked the hotel to ensure that the amount -still reserved on my card- is now quickly released.
