Mixed Experience at Vinpearl – Room Great, Dining Disappointing
I stayed at Vinpearl from 22 Sep to 3 Oct and again from 6 Oct to 11 Oct. The room was spacious and clean, and the amenities were a definite plus. However, there were several inconsistencies and disappointments during my stay.
- Laundry Service: During my first stay, laundry was complimentary (3 pieces/day), but in the second stay, it became chargeable. This inconsistency was frustrating and could be improved.
- Breakfast: The breakfast menu was 95% the same every day, with limited variety. The fried noodles were consistently hard and dry, which was disappointing.
- BBQ Buffet (600k VND): This was the most disappointing part of my experience. The food quality was poor, with cheap ingredients repeated across different stations. If this continues, I fear the restaurant may not last. In comparison, I visited Sen Buffet near Ho Tay, which cost only 480k VND and offered crayfish, big prawns, various crabs, and a wide variety of fresh dishes—far superior in quality and value.
- Vinpearl Buffet (480k VND with 20% hotel guest discount): I only had a bowl of noodles, some fruit, a few pieces of not-so-fresh salmon sashimi, and one drink—nothing stood out or felt worth the price.
- Room Service Timing: Housekeeping often came too late in the day, sometimes after 5–6 PM, which disrupted rest time. This should be addressed for better guest comfort.
On a positive note, staff were friendly, especially the foreign manager, who stood out for his professionalism.
Beef noodles best I’ve had so far in Vietnam.
Spa has 3-4 hot saunas. Guests can use for free. Nice receptionists. However, I double booked myself into two mandalas same night ( wrong location). This issue still hasn’t been resolved.
I recently stayed at this hotel for one night during a business trip and had a very pleasant experience. The room was clean, comfortable, and well-equipped with all the necessary amenities. The staff were professional and courteous, ensuring a smooth check-in and check-out process. The hotel’s location was convenient, making it easy to get to my meetings. Overall, it was a great stay, and I would recommend this hotel for business travelers. Highly recommended, thank you.
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Lihat Semua Hotel Dengan Pools di Bac Ninh Province
Terokai Ulasan Tetamu Hotel di Bac Ninh Province
Lihat semua
8,8/10
Very Good
BBenshubinThis is a five-star hotel in Bac Ninh with convenient amenities and easy access to daily life nearby. The service is excellent and comfortable, rooms are clean, and the front desk staff can communicate in Chinese. The restaurant is also good, making it suitable for a high-end clientele.
GGuest UserGood. very nice.
It was a very good experience. I really want to use it for my next business trip. I hope you will continue to provide such good services.
GGuest UserVery good, rich and varied breakfast. Beautiful and pleasant environment, and quiet.
The service staff can speak simple Chinese, which makes communication easy. Dinner is also very good, with good color, aroma and taste.
EelneneI recently had the pleasure of staying at Muong Thanh Luxury Bac Ninh Hotel, and it was an outstanding experience from start to finish.
The moment I walked through the door, I was greeted by the friendly and professional staff. Their warm smiles and efficient check - in process made me feel welcome right away.
The rooms are nothing short of amazing. They are spacious, elegantly decorated, and spotlessly clean. The beds are incredibly comfortable, ensuring a great night's sleep. The amenities provided, such as high - speed Wi - Fi, a well - stocked minibar, and luxurious toiletries, added to the overall comfort and convenience.
The hotel's dining options are also top - notch. The breakfast spread is diverse, with a wide range of both local and international dishes to satisfy every palate. The quality of the food is excellent, and the service in the restaurant is prompt and attentive.
The facilities at the hotel are equally impressive. The fitness center is well - equipped, allowing guests to maintain their workout routines. The swimming pool is a great place to relax and unwind after a long day.
Moreover, the hotel's location is convenient, with easy access to local attractions and business areas.
In conclusion, Muong Thanh Luxury Bac Ninh Hotel truly lives up to its name. It offers a luxurious and comfortable stay with exceptional service. I would highly recommend this hotel to anyone visiting Bac Ninh and look forward to staying here again in the future.
GGuest UserOverall, the experience was very good; parking was convenient, and there was a bathtub and breakfast. The front desk staff spoke Chinese, which was great. However, the window glass in room 703 had cracks that hadn't been replaced, and the kettle plug was loose with obvious burn marks. I suggest addressing these issues promptly to prevent safety hazards! (Forgot to take photos)
EelneneOverall, my stay at the hotel was characterized by high standards of cleanliness, a well-appointed interior, and exceptionally professional service. The room was spacious, the linens were crisp, and the central location made it an ideal choice for my trip. However, there was one persistent issue that significantly marred an otherwise perfect experience: the auditory disturbance emanating from the ventilation system during the night.
While the rest of the room was a sanctuary of comfort, the exhaust vent above the sleeping area began to emit a series of disruptive noises as soon as the building settled into the quiet of the late hours. The most prominent sound was a constant, rhythmic trickling—much like water rushing through pipes or a leaky faucet—which echoed through the ductwork. This was accompanied by intermittent mechanical clanking and a low-frequency hum that seemed to vibrate through the ceiling.
In the silence of the night, these sounds were amplified, making it incredibly difficult to achieve a state of deep, restful sleep. For a traveler, the primary function of a hotel room is to provide a quiet environment for recovery, and unfortunately, this ”pipe music” created a sense of restlessness. It was frustrating because every other element of the room—from the ambient lighting to the ergonomic mattress—was designed for relaxation.
I truly appreciate the hospitality shown by the staff and the immaculate condition of the facilities. However, I believe the hotel management should investigate the plumbing or HVAC insulation near the exhaust ports. A simple fix, such as adding soundproofing material or securing loose valves, would transform this room from a ”good” stay into a ”perfect” one. Until then, the persistent sound of running water remains the only shadow over a highly commendable stay.
DDeanStylish and Spacious – Great for Business Stays
This is a brilliant hotel with unique architecture that really sets it apart. The rooms are spacious and comfortable, and the location is conveniently close to the city, making it ideal for business travelers.
The only downside is the lack of a gym, which would have been a great addition. Still, the overall experience, design, and comfort make it a solid choice for a work-related stay.
GGuest UserThe room was spacious and clean. Downstairs, there were plenty of late-night snacks, barbecue, and karaoke options—everything you could want. The service was excellent; the front desk offered currency exchange at a very fair rate.
The laundry room on the first floor even folded my clothes after washing and drying them.
I went to the restaurant around 10 am, and breakfast had already ended, but the staff still brought me porridge and steamed buns. Thank you!
The prices were slightly higher than in the area, but the service justified it. I would definitely come again.
DDuobaanlanThe facilities are pretty good, clean and hygienic. It has wooden floors, but no disposable slippers. The room was really spacious; it turned out to be a suite with two separate bedrooms, a hot plate, and a microwave, which made it feel just like home. Breakfast is served on the second floor next door. Initially, I was given a room right next to what looked like rented-out small apartments at the back. After I requested a change, they gave me a room facing the street.
GGuest UserIf I say it is the most beautiful and cheapest hotel in Hanoi. There is no harm in it.Breakfast is included in this but it is not a good breakfast for vegetarians.Apart from this, the swimming pool, bar and gym of the hotel are very beautiful.The hotel staff is very cooperative and very nice.
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